Hoka One One Store
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Hoka One One Store Reviews Summary
Hoka One One Store has 69 customer reviews and ranks 131st in the Athletic Shoes category. Common review topics include customer service.
Embarrassed to say that I too was taken in by the recent advertisement on Facebook advertising a 16 hr end of year sale by what looked exactly like the genuine HOKA site.
Ordering four pairs of runners was easy and the assurance of (using pretty poor English) instantly rang my bell. Too late, even not protected using MasterCard.
Recieved an oversized tshirt. Of course, this constitutes an exchange of item' following apology of incorrect item sent.
MasterCard say no way money back. Scammers get away with it. Have written to the local press and police In Foshan, Guangdong. I have the address of these people and have maintained some reciprocal contact with these irritatingly polite scammers!
My order was apparently shipped after 72 hours. "Unfortunately Hoka creating a shipping label but did not ship the product!, still waiting!
They have disabled their e-mail contact form and message after h/r service blames the carriers/covid. Carriers seem to be delivering everything else though!
They have a problem and are thoroughly dishonest abut the situation.
This site is a scam! Stay Away. I and a number of my friends ordered HOKA sneakers from this scam site. After 2 weeks and a couple of notifications that my email sent to Spam(I guess they knew better than I did) I received a tiny package with a fake Bulgari necklace that I dont want and didn't order. Contacted my credit card company who told me to contact the vendor which I have done-Ha Ha Ha no answer. I guess the credit card company will give me a refund but these people need to be taken out. I feel really silly- f its too good to be true it probably is!
Similar story to what everyone had here. Ordered 4! Pairs of trainers. Got a confirmation email etc. Texts about my order the it is on its way. After 15days voila, my order has arrived. A nice FAKE Burberry scarf ( what a shame its not winter and it looks ugly too). Emailed them, obviously NO answer. I report the transaction to my Bank, got a refund and they will investigate the case.
STAY AWAY from this website. Disgusting people stealing money from you!
I ordered two pairs of Hoka running trainers at the end of Feb. I thought that because of the COVID 19 pandemic the delivery was delayed! Then I received a Burberry lookalike scarf from China and put 1 and 1 together - arseholes!
Going to contact bank in the morning, hopefully not too late to do anything.
SCAM! Do not order from this website. It is impersonating Hoka OneOne; it is not an authorized Hoka vendor. I thought it was, and subsequently realized it was a scam. Ordered Hoka Stinson ATR; 2 weeks later, I received 3 pairs of cheap socks from CHINA. Chase fraud department will reverse the charge on my VISA.
Same story as everyone else. I fell for their scam and am out $75. Google needs to eliminate these con artists from their listings.
Now you can byu cheap Hokas from this address http://www.hokaoneoneeu.com/
Got fooled, got a payment confirmation, but luckily they were too slow that the charge is still on pre-authorization state. Called my credit card company and they adviced me to put all credit card internet options on 0 euros, so they can´t charge the card.
Still, no order confirmation or tracking codes received. Only "payment succesfull" notification. As a precaution, changed all my acoounts´ passwords etc. Luckily my card is renewing anyways in short time.
This was the first and last time I will got scammed. Have to admit though: Very good one on scamming.
I ordered in October of 2019. I ordered 1 pair of Hokas... I should have thought twice because the price was excellent ($79.23) and they had my favorite color and size in stock! I immediately received an email about my purchase, then a tracking number. I waited patiently and then when the package arrived - it was a fake pair of Tom Ford sunglasses! When I tried emailing them back, the return email says "user not found". I reported this as fraud to my credit card and actually shut my card down to prevent any further fraud.
LESSON: if it's too good to be true, it probably is!
-T. Pena-Diaz
Hollywood, FL
Complete fraud; just felt something was wrong when I could not get shipping information; read the reviews too late! Glad my bank returned my money! I received socks(off brand Gucci)
Same as everyone else.: site seemed legit... ordered shoes... received crappy knockoff sunglasses from China. Emailed several times with no response. Will seek refund through credit card.
I got exactly what I ordered 2 days after I ordered them!
Very happy with my beautiful red and white shoes!
I ordered a pair of Hoka shoes thinking this was coming directly from Hoka based on the store name. Shipping was supposed to be four days. I got an immediate confirmation back saying they reduced the price due to "Lucky Discount" of $5. I knew something wasn't right as the confirmation was in broken Chinese English. They sent a tracking number which I followed patiently for over three weeks. Finally a package arrived but it was a cheap pair of 50 cent sunglasses that arrived in the mail. No shoes. I went to do a google search of reviews of this store and found like the other 15 people on here that this is a scam site that takes your credit card info and then sends you a cheap item instead of what you ordered and I guess they just hope you will go away. They do not respond to emails. They have no phone number that I could find. I filed a claim with the credit card company but of course they give the vendor 15 days to respond. I told them based on my internet search that this appears to be a fraudulent site and they said since I willingly gave my credit card info to them that it was considered a dispute vs a fraud issue. So the credit card company wouldn't even consider that these people might be defrauding more people every day. I put a block on my account for any other charges from this vendor. Hopefully at the end of 15 days I will get my money back. They did a great job of cutting and pasting the HOKA logos to make it look like the order was coming directly from HOKA. Don't be fooled by this outfit. Total Scammers.
Looks like a legit website, ships from London, UK, etc. Place order and get Chinglish confirmation email followed by shipping confirmation from China. Weeks later, receive an obviously fake Canadian Goose hat instead of two pairs of Hoka trainers and they then start with the "you'll have to return them at your cost for a refund, or we can give you max refund on the item you received".
Reported to Fraud UK and bank. I'll get my money back through my credit card provider. Hopefully at some point they will track them down and close them down.
I am not sure the goal of this scam, but after 10 days and no product received and no shipping notification i am going to get a new credit card number.
Stay away! Scam. Immediately got suspicious after placing order. E-mailed them immediately to cancel and no response. Appears to be official hoka website, but when you look closely there are a lot of red flags that I wish I had paid attention to. Reported to my Credit Card company immediately. Have to wait 5 days and file dispute.
This site is complete fraud, I bought a pair of Hoka shoes for $79.96 from them, they sent me an email confirming my purchase but never sent the shoes, many email I sent them remains un answered.
Do not buy from them, they are not legitimate, they have built a good web sight looks legitimate but they are not. I have contacted my credit company, they are investigating so not sure at this point if I get bmy money back.
I bought a pair of tennis shoes in June. July I received a pair of fake Gucci sunglasses. I have been e-mailing almost everyday since with no response from anyone about my tennis shoe which they have already received payment for. These people are thieves. Tried to do a complaint through the BBB but I don't have enough info on the crooks behind this scam to even do that. Buyer BEWARE
Got my 1 dollar pair of Gucci sunglasses like everyone else. Ordered two pairs of shoes - they processed everything smoothly and then they asked for mastercard only. No TAX. Didnt even think of it at the time as a scam. They got me on their rating on google search - one of the top listings. I have emailed the company twice... nothing. No number to call anywhere. SCAM.
My credit card company sent a notification asking me to confirm charge from "DinoDirect" for $83.54 at about same time invoice/confirm came from HokaOne eStore for $79.96. A few red flags were no tax, no shipping, only flat rate shipping offered, etc. I am disputing the charge and read these other posts--expecting a fake Gucci belt or wallet or cheap scarf in the mail from China at some point.
