Hobbylinc

I am a very satisfied customer and happy to give my rating. Every time I have placed an order and received it, even when the USPS is not so kind with the delivery of a package, Hobbylinc has proven to be there with care, kindness, concern and service to make me a satisfied customer. Even when USPS doesn't deliver, Hobbylinc does. Hobbylinc is a 150% Company earning the best rating possible and more. Thank You for your care and hard work.
Daniel, a satisfied returning customer.

Where do I begin? I placed an order on 8/10 and it didn't ship out until 8/16! How does a business like this operate? All my items were in stock... it shouldn't take 4 business days (There was a Saturday & Sunday between the 10th to the 16th) for in stock items to ship out. I also paid for Priority shipping... but Hobbylinc and their infinite wisdom shipped it First Class Package. I'm sorry, but If I pay for a service, I expect that service. Third, I ordered K&S brass angle; Hobbylinc decided to shove these into a box they weren't meant to fit in and lovingly curved them to the point of almost being unusable. Their idea of packing material is popped air bags. Brilliant.

What an absolutely embarrassing company to do business with.

I went to the hobby line web site found the truck my son was wanting for Christmas and it said in stock so I bought it. The next day I received a email from hobby line that said my truck was on back order until mid January. So I called and the customer service person was nice I expressed my displeasure and asked for another truck the same price range or above and then they were no help they said they would not charge my card until it was shipped so I asked to cancel my order. Then I looked at my account and they did charge my account and now 3 days later I'm waiting on a refund still. I will never use this hobby company ever again and I will tell everyone I know not to use it thank you

I emailed them to complain about the time it takes for them to ship an order. This is the response I got "As we have clearly listed on every item on our entire site, most products take 1-4 business days to ship. This is how our warehouse is set up. This is part of how we keep our prices low and vast selection of products available. We apologize for the inconvenience. We are not Amazon, we are Hobbylinc.com. If Amazon is more satisfying, we encourage all consumers to shop where they are happy, even if that is not with us.
We do our best to keep the prices low, but with this, our departure times tend to be a day or 2 behind some other vendors. Thank you and we appreciate your business."
This was my first and last order with them. Not to mention I will refuse delivery on my order when it arrives. I refuse to do business that could care less about it's customers.

I ordered a kit from Hobbylinc's "solid-hull wooden ship" section of their online catalog, but was sent a different kind (not solid-hull) of model. They refused to allow a return of the unopened package. I am stuck with an expensive product that i cannot use. Don't trust their claim that they will accept return of unopened boxes.

Ordered 5 paint by numbers kits on 4th January, 2015. Finally got an email from them saying they had been trying to contact me (bull - no emails received) to say they could not get one of the kits and that since I had not replied they had cancelled that kit and were sending the four others. I am silly as I didn't check freight, but thought, hey it is only some small boxes, it couldn't be that expensive. But I get debited nearly an extra $90 from my credit card. Unbelievable. How can freight of a small parcel be that expensive. Still waiting for the goods, which at that price for freight should have been received a long time ago. Never deal with them again. Recommend anyone in Australia never use them. :(

I ordered an airbrush needle which is very thin. The item was shipped in a bubble lined envelope. Not surprisingly this thin bendable metal rod came to me bent. I requested an RMA which was approved. However, I was never emailed that it was approved. I had to find out by going back to my order status and stumbling on a new link after wondering about it for a few days.
I then found that I am supposed to pay to ship this thing back for RMA. I requested through support email (good luck finding a number to call anyone) that Hobbylinc pay for the shipping. I still have not had any reply from their support email contact.
After ordering my airbrush and assorted supplies originally from this site I am very disappointed that I can't use them again in the future.
I recommend you stay clear of this vendor.

Do you want a place to get all of the hobby stuff anyone could ever want? And, get it all for a fair price? Well, here it is! Of course, it can't have all the different hobbies covered, but if you're looking for most, I assure you that you can find it here! Whether it be model rockets, trains, arts and crafts, painting, books, brewing, paints yada, yada, yada, this is a "must visit" site.
As I stated earlier, their prices are cheaper than anywhere that I've found overall. Delivery is prompt and reasonable.
If you're not careful, you'll not only find what you need for your present hobbies, but you'll probably find stuff for a few new hobbies too!