HobbyKingReviews 208

Never had a shipping issue. In fact shipping from the US warehouse I get it in 3 days. From China I get it in 11 days. Want to save a ton of money? I can buy 2 of everything and still save over 50% on North American prices and I have an extra part. Gopro equivalent for $70! I have 2! Ok, the parts aren't the best quality, but seriously, you SAVE a bundle! Sorry you guys had such bad shipping issues. But I guess SOMEONE has to buy North American prices! ;)

I tried to purchase an FPV accessory from them, paid for and got their Order Confirmation email. So I thought everything was hunky dory and gave them a couple of weeks before checking back. Then after nearly 3 weeks passed, I shot them a couple of emails asking the status of my order. NO RESPONSE. After a week has passed, I shot them another support request, waited a few days then opened a Paypal dispute.

Throughout my order, my support email\requests and Paypal dispute, not a single email was sent to me as a reply. They didn't even bother responding to the Paypal dispute case. In the end Paypal refunded 100% of my money, but no one could return the time I've wasted on these scammers.

DO NOT DEAL WITH THESE PEOPLE AT ALL.

What good is the low advertised prices if you risk of losing your money by dealing with them?

My experience with Hobby King was terrible. All the customer reviews are correct. There customer service is terrible. Trust me on this and everyone elses. Do the research for yourself, you owe yourself that before you lose your money. Do not order from this place. You will be let down and you have been fairly well warned. If you order from Hobby King even your own mother well disagree with you and send you to bed without super.

I ordered an electric motor in Sept., 2013. The site indicated it was in stock in the US warehouse. After hearing nothing for about three weeks, I emailed them asking about the order. I received several responses from them that the item was being delayed in customs and would be shipped soon. I got tired of waiting and requested they cancel the order and refund my money. They gave me some story about not being able to cancel the order until it was received in the warehouse. Weeks rolled by with no refund. I'd get emails assuring me my refund would be coming soon, and emails asking me how I'd rate their service! Every email I sent or response to their emails got the same promises for quick action. They owe me $31 and still won't give me a refund. I will NEVER again order anything from these crooks and suggest you don't either.

I have used HobbyKing for several years with few delays and have always bought '5 crown' rated items. I always read the reviews on each item before selecting. I always use PayPal so that I have a record of payment. I'm a 'platinum' member because I have made 63 orders with HobbyKing. I try to find what I need at the US warehouse for quicker shipping but most of my shipments have come from the Global Warehouse and usually arrives in 10 to 15 days. Jesi Chan and her customer support for issues are poor and she needs to fire the bunch thats in there now and get some people who care. HobbyKing states that their # one priority is customer support. If Jesi can't get it done then Peter should fire her and hire someone who can make service and support a prioity. If He did, with a world wide customer base, HobbyKing would triple their business.

I had read on forums that this site offered decent price but beware of the wait time. I was reasonable enough to wait a week but after a week of my order, I called to inquire and apparently they had accepted payment from paypal but they did not mark my order as ready and that it was still awaiting payment. After talking to online chat he said was the ordered paid for? I'm pointed out that Paypal and completed the payment a full week already. He finally decided to check system and saw that payment was indeed already accepted. Now they finally decided to mark my order as payment completed and that processing is now occuring... almost a week and a half later. I want to cancel order but I'm unsure if they are even going to refund money. Seems dubious. I wholeheartedly do not recommend going with this company. An Australian company ships and process faster than them. Go local or somewhere else. The extra dollar spent is for quality and peace of mind.

I ordered and paid for a 1800 Balsa Beaver on 18/8/13. Granted it was on backorder from the Australian Warehouse but they received numerous stocks in early September. I waited and waited for my order to go through but it just sat there. I corresponded with Hobbyking countless times highlighting the fact that there were stocks available in the Australian warehouse. Each time I got a reply telling me my problem was solved. More waiting and still no despatch. More correspondence and same generic replies as I watched stocks slowly dwindle down to zero in December. Pretty annoyed considering I have purchased all the extras, like esc, prop, servos etc and have had them since September. I just can't seem to get through to these people. I have asked for a phone number so I can speak to someone. Does anyone have a number? I loath to complain as my very numerous other experiences with Hobbyking have been good but I'm at my wits end. Don't want to have to contact Fair Trading again like I did with a certain QLD hobby store.

Found this site after I ordered 3 LiPO batteries (3C 2200mah 11.1V) and got really nervous that I was going to get screwed... I made sure their site said that they were in stock from a USA warehouse and ordered USPS Priority and they arrived right on time... charged them up and flew my eflite 450 Cub on parkzone super cub floats in the snow. They all held a full charge and flew great considering only $12 each! I dont know how they do it when the EFlite batteries are north of $40 now... Both made in China... Anyway, great customer service on this one, just dont know if I am brave enough to tempt fate twice!