H and M sent me the wrong product and I was told by a customer service rep that it could be returned to the store. This information was totally wrong! I was told by the store at Easton Columbus Ohio very rudely that the return could not be done by them. The store acted as if I stole a pair of shoes off the shelf and brought it in for a refund with an online receipt. I told the rude store manager that I will never shop with H and M ever again. I was a 5 year faithful online customer! When a store thinks they are above being nice to their customers that is when another company will get their business. I refused to spend my money at any business that has unacceptable customer service. Goodbye!

I was proud to get shopping done early this year. I purchased several items on 11/25. On 12/8, I finally received a "your order has been shipped" email. As of today 12/21, I have yet to receive my purchased order. When I called Customer Service & escalated the call to a "manager". I was told, "UPS hasn't posted where your items are so there is nothing in my power I can do". I explained that if UPS doesn't have the tracking it's because the items were not sent, can you find out? "No, there's nothing I can do." After a lesson on Customer Service she said she could email the warehouse. I congradulated her for thinking outside of the box. Currently I've on the line trying to figure out what the outcome is, I've been waiting for a Rep for over an hour, hour and one minute, hour and two minutes,... Not worth it!

I placed an order on 12/16. No email received. On 12/17 hm page said my items shipped. The tracking number is invalid. I called customer service, waited 30 mins on 12/19 and was told the tracking should be updated. 2 days later nothing. I called back customer service waited 1hr to be told my items have been shipped and tracking should be corrected. Still nothing. But they did slash my price to half off. I asked to speak to management and I was put on hold for another 30 mins and nothing. H&M online shopping is garbage and so is the customer service! Avoid!

I placed an order on November 28 (Cyber Monday) and this is when my credit card was charged. As of Dec 7, still no order, order confirmation number or tracking number. I called Customer Service after an more than a hour on the phone was told that my order would be shipped and that I'd get a confirmation e-mail and number. Today is Dec 8th and the H&M website shows my order was shipped on Dec 5, but when I click on tracking order, the UPS site shown invalid tracking order. I tried to call Customer Service number and the line has been disconnected.

I placed an order on November 28 (Cyber Monday) and this is when my credit card was charged. As of Dec 7, still no order, order confirmation number or tracking number. I called Customer Service on Sunday (Dec 4) and after an hour on the phone was told that my order would be shipped on Dec 5 and that I'd get a confirmation e-mail and number. Today is Dec 7 and the H&M website shows my order was shipped on Dec 5, but when I click on tracking order, the UPS site shown invalid tracking order. I tried to call Customer Service number and the line has been disconnected.

I placed an order on 11/27 for a birthday present i need by 12/11. It stated i would receive the items no later than 12/6. I did not pay for rush shipping since it stated that. Here it is 12/7 and no package, not even shipped yet! IF YOU NEED SOMETHING DO NOT ORDER FROM THIS COMPANY! I waited on hold for 45 minutes to talk to someone who basically said too bad your order will ship when it ships, i have placed 10 orders with others companies after this date and i have all of the items already. TERRIBLE CUSTOMER SERVICE TERRIBLE... will never buy anything from here again, not even a coupon or anything, i even offered to pay for overnight shipping

I placed an order and was expecting to receive my order in 3-10 days.its been 12 days now and i still havent received any notification from h&m. I called the support center and found out that they are not sure when i will receive my package. I was told that it might take 1 or 2 more weeks. I asked her to cancel my order which she said she cant.its my worst customer service experience. She was rude and sounded like she was drunk. I regret ordering from h&m. I suggest everyone not to buy anything from them.