I recently purchased a handbag from H&M I can honestly say it was well worth the money. This has become my everyday bag. It is very spacious Ican fit my basically my whole life into this bag, it has three compartments (two with zippers) and three inner pockets with 6 x 10 ½ x 14 ¼ in dimensions. It also has sturdy straps and a detachable shoulder strap so you can carry it multiple ways. It is black with gold detailing on the straps and zippers that add to the style of the purse. It is made of a very sustainable leather-like material and has black stitching around the perimeter of the bag. It has gold beading on the bottom to support the foundation of the bag. This would be perfect for someone like me who carry a million and one things in their bag, or just appreciates space. The only thing I would change about the bag though is the fact that it doesnt have a closing, just zippers on the side compartments so people can easily see into my bag and that may be a problem for someone who likes the idea of privacy, but other than that it was a great buy. Id give it a 9/10 rating.

I ordered a fairly significant order for my children on 12/7/17, received confirmation that it had shipped and I would be receiving it prior to 12/14/17. Tracking # was wrong, when I tried call in customer service 12/20/17 I sat on hold for over an hour while attempting to customer service chat as well. When I got on customer service chat I was told basically there was nothing that they could do. No explanation for where my package was. Did give me a new tracking # which is still under investigation with UPS. Called customer service again on 02/15/17 when I still hadn't been issued a refund for my never shipped package. Called again today as I still have not received my refund. The customer service agent Liz claims that there is no confirmation that my refund was shipped. Yadayadayada. Long story short will now file a claim with my visa card to get my money back but I will never order again from such a poor excuse for a company. Zero customer service and support!

My sister tried to return a blouse that was damaged with her receipt and all tags still attached and was told they would not exchange or return her money. DON'T ASK ME WHY! I have absolutely no idea why they said this to her and the assistants treatment towards my sister was TOTALLY UNEXCEPTABLE and then again from the store manager. She was finally given a refund after half an hour of arguing and total disrespect from both assistant and manager. She has now (which is totally unlike my sister) decided that she was trates so badly that they should be reported for this and that is exactly what we will be doing. I AM ACTUALLY SHOCKED AT WHAT SHE'S HAS TOLD ME and this will be taken further.
Annie

H&M charged me twice for the same items I bought! If I spent $20 or less I wouldn't be as upset about this but I spent over $100 and the women that served me charged me twice for that same item. It's very frustrating because I have proof of the money that was taken from my account and it was not my mistake it was theirs! Now I have to go through this long procedure just to get my money back and it's bull$#*!! They take my money in an instant and when I come back to correct 'their' mistake and to get back my money it's takes them so long!

I was trying to make an online purchase and the website rejected 2 of my cards, I called my banks immediately to see what's wrong and they told me that the transaction was approved by the bank but the website is rejecting the card. So I chat with 3 customer rep. And they couldn't helped me at all nor did they know what was the problem, the only thing they told me was to try again later or use another card. So, I did but still no luck. I have already tried 3 different cards now and I do not have a 4th one. I called twice and they still CANNOT help me. As last, I emailed them and guess what? STILL CANNOT HELP ME! On top of this they gave me a 25% off for NEXT purchase! What I am going to do with that if i cannot even place the first order!?

Purchased a large online Christmas order 11/24/16. Out of those items, a pair of jeans didn't fit the gift recipient. I tried to exchange them for a larger size on 12/28/16 but they didn't have the size needed. The store would only give me a store credit saying that it was over 30 days. I explained that this was a Christmas present bought during Black Friday sales and they said too bad, it's over 30 days, you can only receive store credit! This is the ONLY store that I know of that does this for Christmas returns. Buyer beware when purchasing Christmas presents during Black Friday, I know I WILL NOT be buying from H&M during this time period again!