I order some tops from the h and m wedsite for the first time and I'm so pleased with all of them. I ordered them 25/06/2017 and they came 27/06/207, which is brilliant! I was unsure on sizing as their sizing can vary but they all fitted perfectly. One thing I would like them to sort out is sizing and pricing because very similar clothing can vary in both size and price, which can cause confusion. But overall I will be ordering from h and m again! One happy customer.

I ordered from a sale they had, mostly basic shirts and tights but I love their material and the way the clothes fit me. I mostly shop at Charlotte Russe and their clothes vary on size. A medium may fit too tight and I don't like that. I like the selections and pricing of their clothes and will be ordering again. I received my package fast but the only issue I had was that I wasn't able to track it. I use the app and the tracker wasn't working for me so I had no idea when my package was arriving, I just knew it had been delivered. I wouldn't count that as an bad experience though because it happened the first time I ordered from Vans too. Definitely would recommend others to buy

I am a quite often shopper of H&M. I am always gladly impressed by the range of clothes as well as accessories. The price is definitely reasonable and much lower than alternatives offer. Very good quality of underwear. However, be careful with pullovers. I have bought 2 pullovers from this shop and the quality ended up being poor. After a couple of washings the size and color changed.
Despite everything, I can say that I like this shop and the service I got. Shop assistants were always nice to me. Recommend visiting :)

Walsall Store Crown Wharf ws2 8LL

Didn't even wanna give it at rating if 1. When you go somewhere to spend the money you've earned to keep a company running and employees jobs afloat you expect customer service to be top notch. It's all about please and thankyou's. I visited Walsall Store on 15/06/2017 and was served at 15.14. The lady on the till was lovely but the girl on the fitting room had a face like thunder and didn't even acknowledge me when I gave her the items back I tried on. I can't remember her name but she clearly doesn't want to be there. I definitely don't want to shop there anymore. What a disappointment. This probably won't be seen by them but I'm so frustrated that I have to travel to the city now to shop in H&M. Give the job to someone who will appreciate it!

It's been more than 7 days past to get my refund and customer service is the worst there trained to tell u that your refund is in review with there accounting department or it must be your financial institution that is holding up your refund that isn't the case they don't want to give u your refund back, they would like for u to give up but no I may have to take this store to small claims court. And trying to speak to a supervisor or manager is a joke too.

I placed an online order from H&M. This order consisted of only 4 items, all of which were similar. When I received the order, one item was missing and I had two of another. I promptly contacted H&M to inform them of their mistake.
I first contacted them via telephone. I was on hold approximately 12 minutes waiting to be connected to a customer service agent. Once I was connected to an agent, I explained THEIR mistake. I was told I could ship the shirt back to them, once received they wld ship out the correct one or credit back my card. However, shipping wld be at MY expense. I told them, again, this was not my mistake. They also offered to just credit my card upon receiving the mistakenly sent shirt, rather than send me a new one. I told the agent I just wanted the one I had ordered to begin with.
Long story short, H&M refused to correct their mistake. They acted as if this were a mistake I had made upon placing my order. I even sent a follow up email explaining my frustration. H&M still will not correct a mistake made by them. I have never been so disappointed in a company or a company's customer service relations. Way to look out for your customers H&M. Needless to say I would not recommend shopping at H&M.

Adore this store, but the online experience is a drag as one can't use Merchandise Credit. It's yet another vendor where everything in a larger size is predictably sold out, yet they have a million size 00 and 1's in stock, and where colors like white, black, grey, navy, maroon, forest green are always sold out, but they have plenty of the hot pink, acid green, yellow, pale pink and blaring turquoise. Perhaps, the buyers should note what's selling out immediately and what's landing in the sale section, and the sizes they never seem to have in stock a minute after they hit the store or website.

I bought a pair of boots in HM and in 2 weeks they were completely damaged. When I went to the store and asked for my money back they refused.
More serious than that was the store manager Jason from HM at Macquarie Centre who basically said I was lying when mentioning that I used them 3 or 4 times. Making judgements and pointing that to a customer is serious and should never be done.

Só, besides a terrible product, i had the worst possible customer service. Never again HM.

I've experienced my time with H&M as an employee and before I got to my store I was training outside of east TX. I was told the person who would be Manager was a not a good person among many stories from others who knew her. When we opened our store in February, let me just say the company only sides with their internal employees when it comes to external employees problems. The company sides with who they know or who their better friends with. They have a saying of being straight forward and honest, but in the district office they don't even live by that saying. The store manager is rude, disrespectful, talks with an attitude all the time and treats employees like kids with no respect. Needless to say the store manager Adrianne McDonald is not a good store manager. She couldn't even get her store together to make it a great work experience. She's is everything to the word rude.

Not even worth a 1 star. I purchased 3 items and the total came out to 99.97. Paid 17.67 with a gift card and the rest 86.30 with my credit card. I returned 1 item for the total of 39.99. And instead of dividing the gift card amount between the 3 purchases they sent me a gift card with the 17.67. So I called customer service and when I told the person whom answered the call that I was no longe3r going to shop with them she hung up on my face. Rude

My Mom and I went to the store on May 9, 2017.We qued in line for payment and when it got to my mom's turn, she give out hundred and the cashing machine got stuck after the cashed put in the money.so my mom have to wait for like 20 mins over there at the corner while the shoppers from behind pass by.my mom dun wanna wait anymore so she give the casher the exact price and changes and want to take back the hundred and go. But the casher say he can't do it. I totally understand things like this happen but he didn't even feel sorry for the trouble or act like he didn't care and be cool. I m a huge H&M fan, most of my outfits are from H&M but this experience was just a disappointment. I hope no other shoppers experience such a bad service in future.

I just had a very poor experience with Edwin of customer service at H&M. My husband returned mail order items to the Friendship Heights store of Wash. DC and was told that he had to have the exact credit card that was used for the purchase. Instead, he was given a store credit. When I reported this to customer service, I was told that the same card used for the purchase must be used for returns. Since I had the receipt in from of me, I asked him to show me where that appears. His reply was that it tells you on the receipt to go to their website. This is a clear abuse of a customer. Moreover, he insisted that the only way to have my money returned was to go directly to the store. Another clear abuse. This is a company that exercises poor ethics. My guess is that young shoppers are taken advantage of on a routine basis. The leaders of this company and its Board of Directors should be ashamed.