HitPawReviews 210

After I contacted the Support Team to complain about the software which is so extremely slow and not working on my laptop because it took about 2 hours to render 4 seconds, theyv'e sent me this message

"Usually, the processing speed will greatly be improved if you can use a computer with a discrete graphics card. Would you like to have a try? We can send you a new code for registering if needed.
We would also like to suggest you reduce the resolution of the video. Here is HitPaw Video Enhancer tech-specs page: https://www.hitpaw.com/tech-spec/video-enhancer.html.

So firstly they want me to change my graphic card to accommodate their software and secondly they want me to spend even more money on theri software which is not working anyway.
So no refund forthcoming.

I was promptly assisted with objective guidance. I'm in the evaluation phase of the tool and so far it's meeting my expectations

Youtube, Instagram, Spotify are important resource for my video editing.
HitPaw Video Converter makes me happy by its easy-to-use media handling/gathering.
Tools like the vocal remover are very smart and useful.

I have been using HitPaw Video Enhancer for Win for some time now, and I have been extremely satisfied with its performance and utility. The software is intuitive, reliable, and greatly enhances my productivity.

However, what has impressed me the most is their customer service. I recently upgraded my computer and faced an issue transferring my license key to the new device. I reached out to the support team and was pleasantly surprised by their swift response. Not only were they understanding of my predicament, but they also proposed an efficient solution to resolve it.

In a time where quality customer service is often overlooked, HitPaw stands out. They truly value their customers and go out of their way to ensure a smooth experience. I highly recommend their product and their team to anyone in need of high-quality software with excellent customer support.

Thank you, HitPaw, for your commitment to excellence. I look forward to continuing to use your software and enjoying your impeccable customer service.

Checked out the "functional" demo. Could not export/process! Took over 10 hours to process a 5:30 second mp4! Result was horrible. Support was useless. Stopped replying when I asked for a refund! Over hyped very disappointing prodoct. Verges on a scam!

很全方位的產品，可以針對轉檔及下載網路資源提供直接的幫助。在影像剪輯的工作流程中，常常可以為複雜的訊號環境提供統一而且便於追蹤的訊號碼，這點對影像來源不確定的專案來說十分重要，因為它確保你只需要專心在剪輯的創作上，而不需要去煩惱多餘的問題。

I am using the free version, because this software is an unknown, with no phone number and only online support. I have had the preview running for two hour now, and not even one frame out of 45 have been processed. I have an I7 processor, 32gb of ram and a SSD hard drive with a NVidia Geforce Video card with 4GB. I was planning on getting the registered version but if it is this slow, I will go elsewhere.

HitPaw is such a amazing tools which I'm searching that truly helps me a lot of my work. Thanks for making it possible for us to enjoy your great application!
God bless...
Eddie Cabe

Purchased this software based on the reviews I read - the Photo Enhancer, PC version. The software repeatedly crashed on me. I contacted supported and asked for my money back due to the 30-day Refund Guarantee that they show on the check-out page. 3 weeks later, and over 5-6 emails and it still has not been refunded. Small print says it has to be due to technical issues. Sent them logs, email descriptions, etc. and still no refund. Buyer Beware!

The rendering time is horrendous. It will take you around 7 minutes to render 1 second. After an hour I understood that I can't use this system, so I contacted them right away and asked to cancel and refund. And I got a response that I need to fix something in the system. They sent me an instruction and the buttons were not even there! So basically I paid them for a whole year and stated after an hour that it's not for me and got a response that I can go f myself. Horrible experience. Would advice everyone to avoid it!

Maravillosas herramientas de edición de video; 100% recomendable para todos los niveles de usuario...

I typically do not write bad reviews unless all avenues and opportunities for resolution are utilized. I did the professional route of contacting them directly in regard to the issues I was having. After purchase (WHICH btw is the only way to really test the product) I was noticing it was taking SEVERAL hours to convert less than 10% of a 1 min video. I mentioned that as well as how the final product took over 12 hrs to complete, in which the quality was horrible. After 4 email exchanges, they still refused to provide a full refund. So, I am here to protect those consumers who decide to take a chance on a product with their hard-earned money to only be thoroughly disappointed.

Video upgrades easily!
This is the recommended software.
Support is also polite.
We hope that the processing will be a little faster.

I was very impressed with the remastering result of the HitPaw Video Enhancer software, it really does what it says, now I can remaster my old videos. The support service has answered all my questions with a very good disposition and cordiality, it has been a great help.

Video editor is intuitive in use. Excited to try their AI services, was using many AI's before, but only HitPaw Video Enhancer made satisfying result.

업데이트할 때마다 매번 암호를 설정해야 합니다. 매번 등록하기가 매우 번거롭 읍니다.그리고 홈페이지에 접속하여 문의 가 매우 어렵고 답변을 잘하지 않읍니다.되도록 다른 업체 인터넷용을 사용하실 권장합니다.

I am grateful for the courteous response I received when I asked about the software. The staff took the time to provide me with detailed and helpful information, which I truly appreciate. It's always reassuring to know that there are professionals who are willing to go above and beyond to assist their clients. Thank you for your excellent service!

They offer a free trial to install, but once you do they require you to pay to try their product. Sorry, I had a lot of business I wanted to do with them, but I need to make sure they can do what they say. Also, DO NOT lie to people offering something that you do not fulfill.

I have learnt about your software from YouTube, after that I was trying to get your free trial version. I will purchase your pro version after being expert on it.