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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Easy to order, and very prompt service (arrived on fourth day after ordering).
Noel walked me through my first order and it arrived quickly. I'd ordered a size too large, and once again Noel guided me through the return with cordial professionalism. Replacement trousers arrived on the east coast within two days -- and two hours before I got the email notifying me they had shipped. That is unbeatable customer service and insanely fast shipping, and exemplifies personal attention to customer satisfaction! I am already a repeat customer.
Great customer service and the quality of the clothing was far better than I expected. Prices were fair especially when compared to similar offerings from other webistes offering similar clothes. Even though I bought these items for a suffergists event, I fully intend to keeping wearing them as separate pieces rather than as an outfit.
I was very surprised at how fast I received my order! I needed my boots quick for a photo shoot. I got them on time without even having to rush order. Everything was on point, communication regarding my purchase, fast delivery, and exceptional service!
Great resource for Suffragettes!
Good quality!
Prompt delivery!
Excellent service,quick mailing, product is excellent quality. Friendly advice on sizing. Wish things these items were made in the USA. Thanks for your company being out there for us,John
I loved the hat I ordered! My niece LOVES Tom Petty. I bought the brown Cahill hat because he wears one in a song she loves. The hat was PERFECT!
Customer service took care of my return and processed the replacement in record time.
The items I purchased were as described. Delivery was very prompt. I am very pleased with the quality.
As always Superb!
Extremely satisfied, as always.
Great vendor! Quality Product and quick service!
Everything fit wonderfully and was delivered quickly!
I received numerous compliments on my costume. Very pleased!
As always, fantastic service! Even though the mistake was mine, and mine alone, customer service still went over and beyond to help! They found what I needed, and made sure I got it! No other site goes out of their way to help like this one does! This is why I shop here!
I appreciated the "hands on" old fashioned approach that they have toward on-line purchasers.
It seemed like I was right there in their store! Very friendly, informative assistance when I
Purchased suspenders (!) for my brother.
Quick shipping and great product selection.
I've always wanted a Norfolk coat nd finally after so many years you have them! FANTASTIC! However, I'd like to see a matching pair of knickers with the leg leather strap just below the knee?
WOW! A GREAT Duster at a GREAT Price!
Excellent fabric-weight, Fantastic assembly/stitchwork, not too soft, not too rough, and it feels genuinely DURABLE! I fully expect this coat to serve me well, probably for the rest of my life!
Your store is the best. Excellent value for money as well as perfect service.
This is my second order that I am making. I will be ordering again very soon.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members