Historical Emporium

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Historical Emporium

Historical Emporium

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Historical Emporium?
grey stargrey stargrey stargrey stargrey star

Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

Instant Feedback

2 reviews

We monitor reviews for authenticity

Kath L.
0 reviews
0 helpful votes
Follow Kath L.
Unfollow Kath L.
Share Review
Report Review

You are a tad expensive, but you are worth it in both quality and service.

Date of experience: April 4, 2014
Elaine H.
0 reviews
0 helpful votes
Follow Elaine H.
Unfollow Elaine H.
Share Review
Report Review

...
April 4, 2014

Date of experience: April 4, 2014
Leigh M.
0 reviews
0 helpful votes
Follow Leigh M.
Unfollow Leigh M.
Share Review
Report Review

First rate treatment of the customer in every way. Absolutely no hesitation in recommending the high quality of the Emporium's products and services.

Date of experience: April 4, 2014
Roger D.
0 reviews
0 helpful votes
Follow Roger D.
Unfollow Roger D.
Share Review
Report Review

The first Gun Belt and Holsters was to large And I called to Exchange for a smaller size, the person I contacted was very helpfull in getting me the right size. I like the DOUBLE CHOCOLATE TOOLED Western Gun Belt & Holster (.44/.45 cal) my wife also likes it. The 44s ihave fits in them with out having to break the holsters in.

Date of experience: April 4, 2014
Suzanne C.
0 reviews
0 helpful votes
Follow Suzanne C.
Unfollow Suzanne C.
Share Review
Report Review

Love the costumes I have ordered
April 4, 2014

Love the costumes I have ordered. Will continue to order as needed. Tons of thanks.

Date of experience: April 4, 2014
Calvin A.
0 reviews
0 helpful votes
Follow Calvin A.
Unfollow Calvin A.
Share Review
Report Review

...
April 4, 2014

Date of experience: April 4, 2014
Steve W.
0 reviews
0 helpful votes
Follow Steve W.
Unfollow Steve W.
Share Review
Report Review

I bought the hat for my son as we were going to go to an event that had a James Bond theme...and he wanted to go as "Odd Job" the Asian gentleman that was one of the bad guys. I appreciated that the overall cost wasn't significant and appreciated more the speed at which the hat arrived, since the event was two-three weeks from the time that I ordered the hat.
All in all, very appreciative of the customer service and quality.

Date of experience: April 4, 2014
jt X.
0 reviews
0 helpful votes
Follow jt X.
Unfollow jt X.
Share Review
Report Review

...
April 4, 2014

Date of experience: April 4, 2014
Arvid S.
0 reviews
0 helpful votes
Follow Arvid S.
Unfollow Arvid S.
Share Review
Report Review

I decided I needed some elegance that, frankly, has gone out of men's fashion. I do not wear the shirt in any 'costume' sense, but rather as an unabashed dandy, fop, beau brummel, or whatever one calls someone who prides their appearance or flatters their lover when together.

Date of experience: April 4, 2014
Brandon N.
0 reviews
0 helpful votes
Follow Brandon N.
Unfollow Brandon N.
Share Review
Report Review

Thanks for your easy to use on line service
April 2, 2014

Thanks for your easy to use on line service. I love all your products.

Date of experience: April 2, 2014
Patv T.
0 reviews
0 helpful votes
Follow Patv T.
Unfollow Patv T.
Share Review
Report Review

The finish was a bit splotchy, but it worked for its purpose. The design was spot on.

Date of experience: April 2, 2014
Marcus Z.
0 reviews
0 helpful votes
Follow Marcus Z.
Unfollow Marcus Z.
Share Review
Report Review

Best service
April 2, 2014

Best service. Top line products. Will be putting in more orders. Quick delivery

Date of experience: April 2, 2014
Mike G.
0 reviews
0 helpful votes
Follow Mike G.
Unfollow Mike G.
Share Review
Report Review

Recently I've had some sizing issues, but as with clothing you buy anywhere, there are variations. However, dealing with customer service is easy and pleasant. They really do understand that buying by mail can be tough, and they do what they can, within reason, to make the customer happy. These guys are among the best I've dealt with, service-wise, and the product quality is high.

Date of experience: April 1, 2014
dave L.
0 reviews
0 helpful votes
Follow dave L.
Unfollow dave L.
Share Review
Report Review

...
April 2, 2014

Date of experience: April 1, 2014
jane h.
0 reviews
0 helpful votes
Follow jane h.
Unfollow jane h.
Share Review
Report Review

Fabulous service, great attitude of staff when they called to confirm my details!very prompt delivery.

Date of experience: March 31, 2014
Anne S.
0 reviews
0 helpful votes
Follow Anne S.
Unfollow Anne S.
Share Review
Report Review

I was totally satisfied with the whole transaction and will check you out again in the future.

Date of experience: March 30, 2014
Sandra U.
0 reviews
0 helpful votes
Follow Sandra U.
Unfollow Sandra U.
Share Review
Report Review

...
March 30, 2014

Date of experience: March 29, 2014
TJ E.
0 reviews
0 helpful votes
Follow TJ E.
Unfollow TJ E.
Share Review
Report Review

...
March 30, 2014

Date of experience: March 29, 2014
Matt A.
0 reviews
0 helpful votes
Follow Matt A.
Unfollow Matt A.
Share Review
Report Review

Fantastic quality and cut
March 30, 2014

Fantastic quality and cut. Very happy with my new coat.
I had to send one back because it was too small, and the customer service was unparalleled.
Quick responses and happy to make sure I was satisfied.

Date of experience: March 29, 2014
Rebecca V.
0 reviews
0 helpful votes
Follow Rebecca V.
Unfollow Rebecca V.
Share Review
Report Review

...
March 30, 2014

Date of experience: March 29, 2014

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


+4
See all photos