Historical Emporium

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Historical Emporium

4.5

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Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

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2 reviews

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Lawrence G.
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I'll be back!
October 12, 2019

I'll be back! - Don't need reminders!

Date of experience: October 12, 2019
Samuel S.
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Great job
October 12, 2019

Great job.

Date of experience: October 12, 2019
martini S.
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I came across Historical Emporium by chance and though I won't say it changed my life it did change what I thought was possible with costumes. My initial choice was the Inverness Cape - Black Satin / White Lining along with the Montgomery Paisley Bow Tie. I was very pleasantly surprised to emails coming quickly with my order status. Items arrived quickly with good packaging. The cape is beyond what I was hoping for with solid quality and thick material though it is not meant to keep you warm. Tie looks nice as well though I haven't actually worn it yet.

A short time later I realized the one fault of this store; you will want more. Went back online and order the Sinclair Edwardian Club Collar Shirt which is available in tall sizing which works better for me. As the previous order; all went well and the shirt arrived quickly. From the description it looks great but only after you have it in your hands do you realize the true quality of material and make. The metal buttons are just grand.

Bottom line if you need quality but affordable period clothes or just want to wear something more stylish to the office this is the store to shop.

Date of experience: October 11, 2019
Rob C.
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The quality of your products is outstanding!
October 12, 2019

The quality of your products is outstanding!. I have NEVER been disappointed. You resolve
Any size issues quickly with no Hassle! I love your product lines..

Date of experience: October 11, 2019
Jerry C.
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My head is between sizes, so I picked large, fit very good and with draw string I can always take it up a little.
Its easier to size down then to increase size with wool felt.
When I'm working an event its usually about 1875 to 1900's. I'm a blacksmith, tinsmith and leather craft er
Depending on whats needed I also make walking sticks to order.
I don't order that often but when I do I always look to you first. Thanks for great service. A quality item
Doesn't mean much without service to back it up.

Date of experience: October 11, 2019
David A.
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The Service I have gotten from Customer Service has been outstanding.
They helped me out trying to find the right Color Vest to go along with my outfit.
Very Helpful people

Date of experience: October 11, 2019
FRANK K.
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Fit well as expected
October 11, 2019

Fit well as expected. Delivery quick as promissed.

Date of experience: October 11, 2019
Megan V.
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Everything is great
October 11, 2019

Everything is great

Date of experience: October 11, 2019
Janie G.
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I am working at the Old Flagler Train Station in Key West. I wanted to wear an historical period costume. I found Historical Emporium online as I was looking for time period clothing. I bought a walking skirt, pinstriped blouse, petticoat, belt and a parasol. I love the outfit and it is quite appropriate for the late 1800's earlu 1900's. So, much history on this small island in Florida, that it seeps from the trees. I will definitely Highly recommend Historical Emporium. Thank you for your prompt service and high quality clothing.
Janie Watson

Date of experience: October 11, 2019
James G.
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There was an unfortunate misunderstanding regarding an item sent in my last order. The wrong item in the right box from a third party supplier. Historical Emporium tried to correct the matter but the item I ordered was then out of production. I was refunded a significant portion of the outlay and shipping (shipping to Australia is unfortunately expensive) and I must complement Historical Emporium for their efforts to be equitable in such a complex and frustrating situation. Mistakes will happen but Historical Emporium makes a real effort to support their customers and I consider the outcome we reached to be more than equatable. I would still recommend Historical Emporium for your costuming needs.

The other items I ordered were, as always, as described and delivered well-packed and very promptly.

Date of experience: October 11, 2019
desertair I.
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Easy to buy, good delivery time
October 11, 2019

Easy to buy, good delivery time

Date of experience: October 11, 2019
Tommy H.
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Great customer service...
October 11, 2019

Great customer service... after all isn't that what it's ALL about! 5 stars!

Date of experience: October 11, 2019
Suzanne Z.
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All good
October 11, 2019

All good

Date of experience: October 10, 2019
retep C.
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The items I ordered were here in a couple of days
October 11, 2019

The items I ordered were here in a couple of days. The clothing was as advertised with the exception of the pants. They were beautifully hemmed for a person of about seven feet-six. Lol They tuck into my boots nicely. Good products and great service. What more can you ask for.

Date of experience: October 10, 2019
Forest R.
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Great products..
October 11, 2019

Great products. I debated for a long time to spend the money or not. The items are great. There was some size issues... I sent several things back (30.00) and am waiting for the exchanged items. The staff is friendly and helpful.Julie or Julia...very helpful on telephone. Will be ordering more in the future... more vests for sure and shirt. Thanks again

Date of experience: October 10, 2019
Steven K.
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We were satisfied with the product and the time was short that we had to wait for delivery. SReturns were handled prompt as well. Thank you.

Date of experience: October 10, 2019
Curtis M.
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HE sent an email saying it would be 5 days in transit, it was on the doorstep Monday morning. Faster than I would have thought!

Date of experience: October 10, 2019
Tom O.
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Overall, good experience
October 11, 2019

Overall, good experience. I did return one item for an exchange of a different size.

Date of experience: October 10, 2019
Keith P.
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Good
October 9, 2019

Good

Date of experience: October 8, 2019
Ken C.
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Quality clothing that are perfect for historical presentations.

Date of experience: October 5, 2019

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


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