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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great hat. Wrong color.
I ordered wrong size they had no problem making it right asap...thanks again for an awesum product...your the best
H.E. Has all the bases covered
Poor fit way too big followed measuring instructions
Very nice, Quality Excelent
Items are usually top notch. Shipping is fast it keeps you wanting more.
The items arrived quickly. The blouses look beautiful. I haven't tried them on yet, b/c I just got out of the hospital. Can't wait till I am better to try them. I know the skirt will need hemming up of me being short. But I know the waist area it will fit.
The hat stretcher is exactly what I was looking for. I used it on a hat that was a bit undersized and it now fits perfectly!
HE is the best! They always ship and respond promptly.
Great products, service...delivery time exceeded projection!
Exellent customer service!
I have done business with you for 10 years have always been satisfiedwith this company
Found this website on a whim looking for historical clothing for a future trip to Virginia City. I ordered the wrong size and even though we are still in covid-19, staff called me the next business day and was super professional. They helped me figure out the correct size I needed over the phone. I am very pleased with the shirt I purchased and as soon as I lose some weight, I plan to buy more clothing from here. I want to thank you guys for super fast shipping (shipped within 24 hours of purchase) and know you found a happy buyer who plans to buy again in the future. Stay safe.
Ordered my hat over the phone and the representative did an awesome job! Thank you!
Amazing customer service. I ordered a western gun belt for my husband and ordered the wrong size. Historical Emporium accepted my exchange and my guy had a new belt that fits in less than a week.
Don't know, if I mismeasured my Hips, or got the wrong belt. Too big, for me. Just going to modify it. Otherwise, good quality, and, fits the.44 perfectly.
The best
Great product selection and service!
Great. Job by all!
It is great Thank You!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members