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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very satisfied with purchase and quality. Delivery was timely
Historical Emporium is the quintessential place to go for historically accurate items, such as for Civil War reenacting, which I have done, or for fun stuff like Steampunk. The range of clothing and accessories is expansive and I know that if I think of just about anything I need, they will have it. Ordering and shipping are a breeze.
Fast fast fast shipping. Friendly people on the phone to answer questions. Thanks.
They were able to combine shipping and offered a refund for partial shipping without us even asking!
The only problem I had was with the shipping it arrived later than advertised and almost too late. Looking at the tracking though it appears to be a USPS problem not a fault of Historical Emporium.
If u love the old west,then this is the place to come to. I had bought a holster and belt its just downrite beautiful,and the service that comes with it, is the best ive ever had. The customer service is second to none,they really do care about us.i will go back to them for sure,thanku he. Jim mc
Great site, great quality, great delivery, and great price. We should have ordered the short for my husband, but has to do with his stature now as a senior citizen rather than the suspenders. We were very, very pleased with out products.
We needed wardrobe items for an 1897 historical documentary. We were pleased with the quality of the items and the prompt delivery.
An overall perfect operation. Never stop being awesome.
Everything I ordered was fine except for my blouse. It said Xl and I could not get it on at all. I usually wear a large. I was able to return it and was refunded but will have to go else where now for a 1800 blouse.
Great store
Great company. I order the wrong belt size. They told me to return for right size. Good people to deal with. Thank you. Terry
Everything was great, except for your inability to combine two orders that were placed 3 hours apart, into one shipping charge. Specially when your warehouse is 30 miles away from my house! Otherwise, I am very happy with the quality, look and fit of my purchases.
Very satisfied with slouch hat. Fits well and looks great. Friends are jealous and demanding to know where I got it. Heh, heh, heh.
Really excellent response time. Faster shipping than I expected.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members