Historical Emporium

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Historical Emporium

4.5

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Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

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2 reviews

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Jim T.
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I was looking for a new safari jacket
July 7, 2020

I was looking for a new safari jacket. I searched on line and found Historicalemporium. The jacket was just what I was looking for and the price was excellent. I received the jacket in only a few days and was thrilled with the quality and construction. It was even better than the coat I replaced which cost quite a bit more. I will be a customer for life.

Date of experience: July 6, 2020
David D.
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Historical Emporium goes above and beyond to help out with all my needs.
I had to return a coat and on the phone they found the next size up and had it waiting
On me to return the one that was too small and i had the correct size in a few days.
AWESOME job

Date of experience: July 5, 2020
old T.
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Wonderful selection of products
July 5, 2020

Wonderful selection of products. Especially your old west section, which is my favorite.

Date of experience: July 4, 2020
Ric B.
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My Order came way faster than anticipated
July 4, 2020

My Order came way faster than anticipated.
I have not had the opportunity to use the product yet, but it looks great and I am positive it will work well...

Date of experience: July 3, 2020
Tom X.
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Website was easy and accurate, the description was spot on, help in size ordering was very nice touch. So thanx for the great shopping experience. Oh by the way, the gun belt is of top notch quality! Thanx much

Date of experience: July 3, 2020
ABC C.
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This was actual clothing and not some cheap Halloween costume quality.

Date of experience: July 3, 2020
Chris C.
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Historical Emporium absolutely meets my needs for clothing and accessories,I never fail to get complimented
On my appearance when,on more formal occasions the correct attire is required,have ordered from the Emporium in the past,will definitely be ordering from them again,hopefully soon.

Date of experience: July 3, 2020
cml M.
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Your size chart is not accurate
July 3, 2020

Your size chart is not accurate. I used my bust size to order a vest but the actual article of clothing wasn't even close. It's YOUR mistake, but I had to pay an additional $24 to send it back and cover YOUR shipping costs for the exchange. I know of no other company that does that.

Date of experience: July 3, 2020
John R.
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Very satisfied with the product I ordered
July 3, 2020

Very satisfied with the product I ordered. Would recommend to anyone looking for these type of items.

Date of experience: July 3, 2020
Charlie B.
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Great product great service
July 3, 2020

Great product great service

Date of experience: July 3, 2020
Hunter H.
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I had a very good experience dealing with Historical Emporium. Their service was fast and hassle free.

The products are fairly priced and of good quality. I'd shop here again.

Date of experience: July 3, 2020
Barry O.
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Men's Tourist style walking cane really is classy. But, it's 36", not 37". However, I chose to make a simple modification rather than accept the offer to return for a full refund. I really like the cane.
Outstanding customer service is also reminiscent of a more genteel past. A refreshing experience.

Date of experience: July 3, 2020
DW P.
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Great service and quick turnaround
July 3, 2020

Great service and quick turnaround. I have made several purchases and am happy with them all. I would recommend them to all my friends.

Date of experience: July 3, 2020
Big J.
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I have called costumer service a couple of time with questions and they are very helpful and knowledgeable

Date of experience: July 3, 2020
Billy E.
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Great product and fast shipping
July 3, 2020

Great product and fast shipping

Date of experience: July 3, 2020
RICHARD A.
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...
July 3, 2020

Date of experience: July 2, 2020
GalleryGal M.
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Very easy transaction
July 3, 2020

Very easy transaction. Excellent delivery. I had to return my item due to size issues, but the return was also easy and the refund immediate.

Date of experience: July 2, 2020
L J.
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Neul (Spelling-sorry) was over the top helpful on the phone. Cannot thank him enough for helping me put together my outfit for my son's wedding. A joy to work with.

Date of experience: July 2, 2020
JH B.
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Great product and incredibly fast shipping
July 2, 2020

Great product and incredibly fast shipping

Date of experience: July 1, 2020
Kennyc D.
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I ordered a gun belt
June 27, 2020

I ordered a gun belt. I ordered a size too big. I went to the site and read the return policy, printed out the form and returned the item. Once they received it, they called me, verified my re-order and I received my new gun belt a few days later. Very impressive! Thanks for the Great service!

Date of experience: June 27, 2020

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


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