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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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The item was exactly as I expected.
I have purchased from here in the past and will continue to purchase merchandise from here. Never had any issues.
Great customer service. Unfortunately I had to return the hat because it was too small and my correct size was out of stock. I loved the hat.
Awesome rig perfect fit and very detailed work. Better than I expected.
Very nice vest,good fit, looks great
The canvas vests and pants I purchased were excellent. The cotton shirt is of fair to poor quality. Very thin material that looks like it is pilling.
Good product at a good price, could find a little better and much fancier product, but the holster for the value could not be beat. Looks good and feels like solid leather.
Outstanding fast efficient service!
I was very pleased with my order until I started to use it. At dress rehearsal the net unraveled the first time I put it on. I was able to buy a knitting needle and fix it. It was exactly what I had been looking for. I think it was a manufacturing flaw but was easy to fix. I will use you again if needed.
Loved the item I purchased will be back for more.
I couldn't ask for better product or service. Shipping was super-prompt, the only email I sent was answered the same way, and I felt like my business was personally valued. If everything on the "menu" is as good as the gun belt & holster I received, and everyone at the Emporium is as personable and professional as the one with whom I dealt, I look forward to doing business again.
I could not have been happier with the ordering process and was mildly shocked at how curtious and helpful the gentleman was talking my order. Awesome.
The thank you note was very nice it told me you was very concerned about me as a customer, The product is very good quality, my next order will be very soon.
Excellent product and great customer care.
I am completely pleased with the entire experience of purchasing my first three vests from Historical Emporium. My only less than positive observation is that although the fit was what I fully expected, the length of my vest(s) seems shorter than I am accustomed to. I'm confident that upon another look, I might find some "tall" options for future purchases which I fully intend to make. Please keep up the good work.
Regards,
TPH
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.

