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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quality product with easy order and very quick delivery!
I am very pleased with my total purchase and return experience. I had purchased 2 items and one was to large. I followed the process on your web site to return and ordered the new item in the correct size. We are very pleased with the items purchased and wanted to thank all involved. Love the holsters.
I ordered three Bayfield long-waisted vests (black, blue and tan) in small size, which is what I usually order for waistcoats. However, the Bayfield requires a larger size to fit over jeans and pants. The exchange was very easy and quick. I decided not to keep the tan vest because it seemed to be closer to moss in color, and the refund was prompt. I'm now looking at the Walden Tweed brown herringbone instead.
I also ordered the Inverness Coat in gray herringbone tweed; it is well made and I like the color, but it is very long. I take a size 38R suit coat, so I ordered the small. But, the sleeves are about 3 inches too long, so I'm having them taken in. If there was an extra small version, I would switch.
Beautiful holster, but I ordered the wrong size, my fault. It was exchange with no issues. Both delivery times were within 3 days and I'm on the east coast. Remarkable!
I made a mistake on the size when I ordered the gunbelt.Customer service graciously made the correction,allowed the return, and sent the correct size.The entire process was very fast and I'm totally pleased with product and service.I will buy from these guy's again,and recommend this store to my friends.
Absolutely loved everything from beginning to end. I got my coat a whole lot sooner than I expected and the process was simple. Thank you for your company and the fast service.
I am very happy with my experience and your company. I purchased a walking skirt, slip, blouse, and boots for an upcoming wedding. The quality of the clothing is very good, and the customer service is excellent. I will defiantly be purchasing more from you.
Look at many different sites trying to find what I was looking for
You had exactly what I was looking for thanks again very happy with the product Will definitely be shopping again
Their customer service is always impeccable. The item I was looking at indicated that it was a special order item requiring an additional 7-10 days; however, it was actually shipped the next day and arrived in two days! Very pleasant surprise! Any time I've had questions, they have always responded promptly with direct and complete answers. Their passion shows and they are a pleasure to deal with. I am usually so impressed when my packages arrive that I cannot wait for the email requesting a review and I send them a quick thank you note! I am very appreciative and proud to be a loyal customer! They are all fantastic!
Very well made and high quality.
It is always great to deal with historical emporium. I have ordered a few items from you and they are exactly what they were advertised. Fast service and delivery.
Jimmy Johns Freaky Fast Delivery!
Great product, Great service and fast shipping, and last but not least Great price
I LOVE the products! Prices could be a little better on the puff ties though.
Fantastic service from Noel, and crew, even in the switching out of the shorter Holster, for the Long Barrel I required. Thanx folks! Gb bg
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members