On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered a women's top coat in my size (USA) however, it was a LOT too small. On the other hand, I ordered a blouse in the same size and it fit to a T. Would appreciate a noting of USA, European or Asian sizing, as they are very different!
Super delivery...excellent service on exchange items...products fit wonderfully.quality was great...very happy with it all
I ordered two shirts, just to check 'em out (first time customer). Delivery was extremely fast, fit was excellent (I am 6'-3" with long arms), quality was way beyond what I expected. I am very happy with my order... I think that you will be too!
Awesome holster
Fast shipping! Products exceeded expectations. This is why we are repeat customers. Well done and YeeHah Historical Emporium. We'll be back.
Vest sizing is inadequate. Also, I would like to see more Wahmaker vest selections. You New frontier line is not very good.
I always call rather than order on line due to the unusual nature of your product ie. Fit. I must say your call staff is second to none. I am so thankful for your company, your staff, and your products. It is amazing that in a world that has sadly moved away from customer service you still provide stellar customer service. Thank you.
Exactly as listed, well made, era perfect
The service was timely, and professional!
I cannot be more pleased with Historical Emporium. If you are shopping around for costumes and such, you will be very pleased with HE.
Unique products at great prices!
My experience was wonderful! The shipping was prompt and tracking was easy. The two suits are excellent and well fitted. The pique shirt, vest and bow tie are for this weekend and are sure to be a hit with my tuxedo. I am looking forward to our next big gathering, which will be steam punk and will purchase various accoutrements for my outfit. Thank you!
Very helpful
I am very happy with the items that I purchased. Also with the customer service that I needed. Everyone that works with Historical Emporium. I could not be happier with any thing else.
The staff were outstanding and the merchandise is more than what I expected.
Thank you for all your help and I will be ordering more items.
Thanks again.
Customer service arranged for my hat to be made quickly enough that I didn't have to pay extra for shipping. The hat was gorgeous and arrived in time for my performance. This was my first experience with Hostorical Emporium. I was very pleased!
The cotton fabric is of outstanding quality with a wonderful hand!
Very happy with entire purchasing procedure
My youngest daughter is getting married and she trimmed her budget in a number of ways. She wanted me to wear slacks, vest, dress shirt and tie. When I stumbled across Historical Emporium I knew I had found what I wanted to buy. The staff was incredibly helpful regarding their products and especially the sizing. The vest is so much better than anything else I saw in Big Box stores or online from other vendors, and I was treated like a king by their customer service. I highly recommend contacting the crew at Historical Emporium and throwing them your business. You won't regret it.
Fast shipping and well-packed.
Very impressed with service,price,quality & shipping & politeness if customer service
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members