On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Really good quality, quick service.
A great online shopping experience! The vest I ordered fit like a glove, and was a higher quality than I expected for that low price!
The blouse is exactly what I wanted and fit beautifully.
Ordered two vests; I chose the wrong size and had to return the original order and exchange them for a different size. The process was flawless; thank you for your exemplary customer service.
I was very Pleased With Tservice.
Excellent service. Had to return first delivery. The item was to large, my error. Second item was shipped immediately and was perfect. Great service and the holster was as advertised. Perfect.
It was great. I would like to have been able to buy white grips for the pistol.
Don
Excellant service and product, would highly reccomend.
I have order 3 hats from you. I am very happy with all of them. Thank you
I was looking for a holster to fit my brand and model. I could not find one. I sent you a message and you were very prompt on responding. You had what I was looking for. The delivery was very quick also. The craftsmanship is very good.
Thank you.
The items we've purchased from your site are good quality and they arrive very quickly after orders have been placed. Historical Emporium is a great resource!
I was thrilled and my Boyfriend was happier when I gave it to him. He loves it!
Quality product
Service was terrific. Product is TERRIFFIC. This really looks authentic. I have wanted one like this for over 50 years.
Needed a vest for a wedding kind of last minute thing. They were very helpful and we received it with time to spare thank you
Besides not replying to a question I had prior to purchase, everything has been perfect.
No problems.
I have tried continuously to get in touch with customer service although the boots are beautiful they are too big for the bride and i would like to return them for a refund. No one has responded to the inquiries i have sent.
Sometimes you can tell more about a company when something goes wrong than when everything goes right. In my case, something did go wrong: I ordered the wrong size. It was my fault. My dealings with the company in returning and re-ordering were very positive. The person I spoke with on the phone was very helpful and pleasant. My corrected order was there promptly. Honestly, if I could get by with buying all my clothes here I'd never bother shopping elsewhere.
Order was shipped and arrived quickly
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members