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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything I ordered I received vey quickly. Quality was excellent and fit was equally good.
I had tried another outlet that was recommended to me but found them lacking as one item was back ordered and there was no mention on their site that the item was not in stock.
Yes I will return should I require further assistance from Historical Emporium.
Great quality of items although prices were a bit high
Great products and super fast delivery much sooner than estimated this is my new vintage clothing store!
I had been searching for this style of for some time and found your web site, amazing catalog!
I was even more impressed with quality of the hat received, fit perfectly and will be more than I planned.
With be back to shop for shirts soon. Keep up the great work.
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I am a member of a Masonic Funeral Reenactment Group that often do Masonic Funerals for Historical Figures over the State of Texas. Your period clothes are a great feature to our Re-enactments. We often are ask where we get them and we tell them about you. Thanks.
Excellent service; products accurately described.
I live where this company's warehouse is so I ordered over the phone. They gave me a time and I picked it up directly. They actually make appointments for fittings so I got to try it on and I ended up going with another size. Great people and excellent service
Finally found QUALITY period-wear that will hold up as every-day wear for those of us who want to revive that long-lost sense of style! My first order from Historical Emporium included a 3-piece Edwardian tweed suit and a double-breasted vest. Both parts of this order are excellent and fit perfectly! The pants had an odd purple stain (probably some type of ink from manufacturing), and though I offered to self-clean with advice from H.E., they sent a complete replacement suit and a shipping label to send the first one back at no extra cost to me! Superb Customer Service! I WILL BE COMING BACK to Historical Emporium again for more wardrobe!
Good product at a good price.
Ordered a vest but put the wrong address. Issue quickly remedied in time for the event we needed it for!
There were NO surprises with the two vests I ordered and was very pleasantly surprised with a speedy delivery. I have many items from Historical Emporium and never disappointed and I do not hesitate to pass on all of compliments I receive.
Product was good value. Service was excellent.
Fantastic customer service and quality products
Great website with everything that I needed for a Halloween Steampunk Ball. I will definitely order again...
Dr. J
Fun shoes - fast shipping!
Very satisfied.
I am very satisfied with my shopping experience and the items are of the highest quality.
Customer service was great order came promptly sunglasses or a little smaller but that's okay I don't want to be one of those customers at return stuff all the time and they're fine but the badges were just what I was looking for and I will be buying from you again have a good day
Items arrived very fast and were of excellent quality. I wish I could wear them as every day clothes, but I would look a bit strange. I had a quick question prior to ordering and had great customer service getting my questions answered.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members