Historical Emporium

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Historical Emporium

4.5

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Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

Instant Feedback

2 reviews

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Gail U.
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Was concerned about getting the boots on time based on it being a special order. Delivered ahead of schedule.

Date of experience: November 2, 2018
jpete K.
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Thank you
November 3, 2018

Thank you.

Date of experience: November 2, 2018
Tom w.
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I had purchased a vest that turned out to be the wrong size. I purchased the next size which fit well. I returned the first vest and was promptly credited - easy peezy, no problem, could not have been any easier.

Date of experience: November 2, 2018
Michael G.
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I have received many positive comments on the style and quality of the pants.

Date of experience: November 2, 2018
Beetle A.
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Great fun overall
November 2, 2018

Great fun overall. I love late 19th century clothing styles.

Date of experience: November 2, 2018
Barry Y.
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Staff was very helpful when I needed to exchange original pants for another size.

Date of experience: November 2, 2018
Jan P.
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Very good
November 2, 2018

Very good

Date of experience: November 2, 2018
Robert J.
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My overall experience was great
November 2, 2018

My overall experience was great. Found what I was looking for with ease. A lot of choices to choose from. Will be ordering items again.

Date of experience: November 2, 2018
Let F.
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The Emporium has an extensive offering of stagecraft quality period garments that are promptly shipped with accuracy by a friendly staff.

Date of experience: November 2, 2018
redimon F.
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I've made a number of orders but only had one customer feedback/review email sent to me. Having said that the products I've received have been very good quality and I've had no major issues.

A couple of years ago I received an item that had a broken piece and they replaced it without me having to ask. So far, really good customer service. They are my go to online shop for general period costuming.

Date of experience: November 1, 2018
Alaric H.
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This company is top notch
November 2, 2018

This company is top notch. Pleasant to talk to, hassle free, and offer some impressive high quality products.

Date of experience: November 1, 2018
Carolyn C.
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The most helpful customer service, nice and friendly. Will buy from them again.

Date of experience: November 1, 2018
Yakman G.
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The clothes and quality are as good as the day it was introduced back in 1900's - I have Sears catalogs from the era and these are exact match. Our grandparents would not know the difference. They would wear them as proudly today as it was back then.
I'm glad to follow there foot steps, and be dapper and manly gent.
You just can't get that from a pair of sneakers.

Date of experience: November 1, 2018
Quick d.
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Quick service, excellent packing and I am enjoying the little catalog you sent me and I might, wife permitting, order from you again.

Date of experience: November 1, 2018
DJohnson T.
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Fast delivery and was happy with product
November 2, 2018

Fast delivery and was happy with product.

Date of experience: November 1, 2018
Rebecca D.
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Friendly service
November 2, 2018

Friendly service. Shipped quick and on time. Quality product

Date of experience: November 1, 2018
Kathryn C.
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Lovely walking skirts!
November 2, 2018

Lovely walking skirts! I purchased '2' skirts, one in brown and one in black. The material was a nice weight and very nicely made. I am hoping for more colors! It is so nice to have a buttons in the back for a most comfortable fit! I was born in the wrong century as I love wearing long skirts! I have received many compliments on my skirts!

Date of experience: November 1, 2018
Tim D.
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I originally ordered my holster rig through a 3rd party source. After I recieved it, I realized I should have ordered a smaller size. Keep in mind I did measure myself the way the site instructed. So now with a holster setup that was too big, I contacted customer service and we were able to resize over the phone. I reordered my new rig and returned the other rig for which I was promply refunded for everything but shipping.

Date of experience: November 1, 2018
Bob D.
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I have been looking for a straw boater for some time the one I ordered from you met my expectations. Good product at a good price great service.

Date of experience: November 1, 2018
JIM S.
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Great quality hat
November 1, 2018

Great quality hat

Date of experience: November 1, 2018

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


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