On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Antiques Etc. is located in Santa Clara, Utah. Our customers appreciate primitives. Unfortunately, southwestern Utah is not the place to find that type of merchandise. Hibid has provided us with the opportunity to purchase the primitives our customers are looking to buy. Nothing quite like a good Midwestern auction...
For some reason item 911 got rescheduled and I missed bidding.
When emailing a seller, if I hit the "enter" button to go down to a new line it would send the uncompleted communication. I ended up sending 2-3 partial emails before I figured out what was going on. Clicking the Send button should be the only way to submit the communication.
Easy to register Easy to place your bids can call and talk to them.will email you to see if you need anything
I have participated in a half dozen online auctions and the site worked smoothly for all of them. Three separate sellers and all were without problems bidding or settling. My only complaint is how each seller adds admin fees that are not reflected in the bid totals as the auction happens. A calculator function would be helpful.
My first experience bidding online using HiBid was so easy. The items up for bid were posted early enough to review and choose your desired choices. The instructions were clear and easy to follow. Overall it was a very pleasant experience!
By saying confusing was that when the bidding ended on an item it said you might have won.The problem I have is without knowing if I won and what price I might have won it or lost.It kept me from bidding more on other items.so if I have a budget of a 100... and an item I want is at 70 and my maximum is 100 and the bid is closing I don't know if I got it for 70 or another bidder swooped in at the last second.Without showing the winning bid.I'm unable to bid on something else not knowing if I have a 100,30 or what left
We apologize for the delayed response, Steve, and understand how frustrating it can be when the bidding process isn't clear. The "You might have won" message appears while final results are still being processed, which can create uncertainty around your current standing. We recommend checking your HiBid account after the auction closes for more detailed information on the final bids. You can also contact the seller directly for the final results. If you need further assistance, please contact our support team at 844-775-4774. We appreciate your feedback and hope this helps improve your future bidding experiences!
I bid on two separate auctions and won coins on both I received my invoice for one auction and received my coins shortly after. Got charged 109 dollars for the coins on the other auction no invoice no coins no emails just look to be out some cash and I'm pissed. I will leave a 1 star review every day until I hear from someone.
We apologize for the delayed response, Gary, and understand your frustration. It sounds like there’s been a serious issue with your order, and we sincerely regret the inconvenience. Auctioneers are responsible for sending invoices and fulfilling orders, so we recommend reaching out to them directly to address this issue. If you need help contacting the seller or require further assistance, please feel free to contact our support team at 844-775-4774. We take concerns like yours seriously and will do our best to help resolve this matter as quickly as possible. Thank you for your feedback.
Easy to register, easy to bid, easy to pay. I had no issues with anything.
Overall mediocre experience. Items refreshing every 30 seconds can be a bit unsettling when the item is closing at almost the same moment. It makes it difficult to complete a bid when the screen suddenly refreshes. Another issue we had was on the sellers end where an item was an electric kitchen appliance and it did not work at all when we got it home. Obviously we did not intend to purchase an item that was trash, that was disappointing. Another suggestion would be to have sizes of items listed or shown in the pictures. I purchased some wooden blocks for my granddaughter thinking they would be average (2") wooden blocks, since no measurements were given and there was nothing in the picture to compare them to, I was quite surprised to find that they are tiny - only 1" each which is far too small for a young child to play with.
We apologize for the delayed response, Joy, and appreciate your detailed feedback. We understand how frustrating it can be when the auction refreshes during the final moments, but there is now an option to disable the auto-refresh feature. This should help you have a smoother experience while bidding. Regarding the electric appliance and the wooden blocks, we’re sorry to hear about the issues with both the functionality and sizing. Auctioneers are responsible for providing accurate descriptions and measurements, and we encourage you to reach out to them directly to address these concerns. If you need assistance contacting the seller or have any further questions, please contact our support team at 844-775-4774. Thank you for your input, and we hope your future experiences are smoother!
The only way it could've been better would have been a more seamless transition between looking at my bids, and being able to place another bid.
We researched the listings & knew what we wished to bid on. We were successful on a number of items.
I watched as the time ran out and I was the highest bidder. Then after the auction ended I received a message that I was outbid. Thank goodness I didn't bid on another item because I noticed later that I was sent an invoice for the item I won. The outbid message was an error?
The interface can be confusing. Once a sale is selected, the interface can switch to all sales.
We apologize for the delayed response, Ken, and appreciate your feedback. It sounds like there may have been some confusion with the interface. HiBid is designed to stay focused on the selected auction once you’ve chosen it. If the interface is switching unexpectedly, there may be a technical issue. We recommend contacting our support team at 844-775-4774 to investigate further. We appreciate your input and are committed to improving your experience.
I bought an antique bedroom set. There was undeclared damage on the set. When I got home with it. I noticed a back leg of the dresser was broken and someone had wired it back on. I am requesting a refund.
We apologize for the delayed response, Jim, and understand your frustration. Auctioneers are responsible for accurately describing and disclosing the condition of items, and we’re sorry to hear about the damage to your antique bedroom set. We recommend reaching out directly to the auctioneer to request a refund or resolution, as they manage these transactions. If you haven’t received a response or need assistance, please contact our support team at 844-775-4774, and we’ll help facilitate communication. We appreciate your feedback and hope this issue is resolved quickly.
Lots of choices! Easy to narrow down your target. The auction houses really like help.
A 1 day window is not enough when I live 2 hrs away. If I had known this I would not have bid.
The site is user friendly, easy to navigate. Registering was quick easy and i was able to purchase a very nice lot of antique glass for a very reasonable price.
I've used this site many times. Always smooth bidding, and pick up method.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed response, Jason, and understand how frustrating it can be when an item you wanted to bid on is rescheduled. Auctioneers occasionally adjust auction times or schedules, which can impact bidding. We recommend checking the auction details regularly or reaching out directly to the auctioneer for clarification on rescheduled items. If you need further assistance, feel free to contact our support team at 844-775-4774. Thank you for your feedback, and we hope your future experiences go more smoothly!