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HerRoom

3.0

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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
480
value
731
shipping
737
returns
110
quality
2,007
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59,846 reviews

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Colorado
1 review
0 helpful votes
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Shopping is ok
October 29, 2021
Updated review

Shopping is ok. Return not easy. For a big company like this supposed to be much easier. I would like to receive an explanation on my email.

Date of experience: October 28, 2021

Great
June 18, 2021
Previous review

It was quick I like the discount I like the products

Date of experience: June 18, 2021
Maryland
1 review
0 helpful votes
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Site is great, shipping was great, pricing was competitive. I had issues with a faulty maiden form brand panty seam missing stitches but it was clearly a fluke and I repaired the seam myself.

Date of experience: October 28, 2021
Connecticut
1 review
0 helpful votes
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I went online, they had the product I wanted and I ordered it. There was no "experience".

Date of experience: October 28, 2021
Minnesota
1 review
0 helpful votes
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Love the fit and quality of the products I received!

Date of experience: October 28, 2021
Georgia
1 review
0 helpful votes
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Easy order process, timely delivery, and had a difficult to find bra size in stock

Date of experience: October 28, 2021
California
1 review
0 helpful votes
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Good communication, timely deliveries and excellent offerings.

Date of experience: October 28, 2021
Pennsylvania
2 reviews
0 helpful votes
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Although the panties were just what I wanted, it took forever for them to come to me and I wasn't told that the shipping would be delayed until quite a while after I ordered them.

Date of experience: October 28, 2021
Wilma W. HerRoom Rep
over a year old

Hello Lois - Our records show that you checked the box confirming your order was on back order and the expected ship date. We also sent you 2 additional emails confirming this. The good news is that we were able to get an item to you that is still not in stock anywhere else. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Pennsylvania
1 review
0 helpful votes
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It was very good
October 26, 2021
Updated review

It was very good. I have always had a good experience,

Date of experience: October 26, 2021

10
November 23, 2019
Previous review

Great

Date of experience: November 23, 2019
Washington
1 review
0 helpful votes
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Good service and good products
October 26, 2021

Good service and good products. They also shipped it fast and was here within a week.

Date of experience: October 25, 2021
California
1 review
0 helpful votes
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I waited many months to receive 2 underpanties. They are too large. I had ordered them one size smaller (8) and they shrank and became too small. But now these 9's are huge. I have tried to shrink them in boiling water but do not know if that will work--they still look huge. I do not want to go through the hassle of reordering them after my experience

Date of experience: October 25, 2021
Wilma W. HerRoom Rep
over a year old

Hello Marie - You are correct that you waited a long time for your items. Maidenform has been having huge delays with their products. We hope you felt kept informed with our bi-monthly status update emails. Your panties are 98% cotton and the recommendation is to hand wash in cold water. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Illinois
1 review
0 helpful votes
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Well laid out website
October 25, 2021

Well laid out website. I was looking for a comfortable bra & found one

Date of experience: October 25, 2021
New York
1 review
0 helpful votes
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I placed my order at the end of May 25,2021. My son was getting married on June 16,2021.
I received my order Sept 2021. So I didn't have my slip for the wedding... I was very disappointed.
Plus I really didn't care by September if I received it... just wanted a refund for very late delivery

Date of experience: October 25, 2021
New York
1 review
0 helpful votes
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Item back ordered
October 25, 2021

Item back ordered- vendor frequently updated order status.

Date of experience: October 25, 2021
Mexico
1 review
0 helpful votes
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Great fit for a more mature figure!
October 25, 2021

Great fit for a more mature figure! Better coverage without all the padding. Comfy and cute!

Date of experience: October 25, 2021
Florida
1 review
0 helpful votes
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Very quick & efficient delivery of goods. Good quality merchandise.

Date of experience: October 24, 2021
Nevada
1 review
0 helpful votes
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I've used Herroom for years now
October 24, 2021

I've used Herroom for years now. Not an issue yet!

Date of experience: October 24, 2021
Arizona
2 reviews
0 helpful votes
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Her Room has some of the best selections on the web
October 24, 2021
Updated review

Her Room has some of the best selections on the web.

Date of experience: October 24, 2021

Excellent
November 13, 2019
Previous review

Lovely lingerie.

Date of experience: November 13, 2019
Nevada
1 review
0 helpful votes
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I placed my order for 7 camisoles. The ship date was delayed several times. No one ever bothered to notify me, I had to call to get the disappointing news, which was delivered with absolutely no remorse. When I wore the 1st camisole and laundered it I was not too happy, but thought that a second wearing and washing might soften the fabric, but it did not.
When I attempted to do a return of the unused 6 camisoles I was denied, due to 30 day return rule. They
Make no exceptions.

Date of experience: October 24, 2021
Ohio
1 review
0 helpful votes
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The web site was easy to navigate and was quick, easy and got just what I wanted :)

Date of experience: October 24, 2021
South Carolina
1 review
0 helpful votes
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It took a long time to get my order since the items were on back order.

Date of experience: October 23, 2021

From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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