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HerRoom

3.0

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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
480
value
731
shipping
737
returns
110
quality
2,007
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59,846 reviews

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Colorado
1 review
0 helpful votes
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Quality product fast delivery
March 1, 2022

I love the bras I received! They were delivered promptly. Service was excellent.

Date of experience: March 1, 2022
Massachusetts
1 review
0 helpful votes
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Order never received
March 31, 2022

I ordered merchandise on January 17. As of March 1 I have received nothing. I was sent a confirmation that the package was shipped but no receipt of package by the USPS. Sitejabber sent me an email to "follow up" on order. The only option available to click was order received. The option to report that nothing was received did not generate a response or link to follow to report

Date of experience: March 1, 2022
Wilma W. HerRoom Rep
over a year old

Hello Lisa - Your order was placed on January 17th and shipped out the same day. Tracking shows it was delivered to you on January 25th. This comment left by you 2 months later is the first we've heard of your claim of non-receipt.

Kind Regards,
Wilma
Customer Service Manager

Washington
1 review
0 helpful votes
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Was good
March 1, 2022

Was good - wish I didn't have to pa a fee if I decided to get another product

Date of experience: March 1, 2022
Virginia
1 review
0 helpful votes
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Good prices and big selection
March 1, 2022

Good prices and big selection. Easy to order and I had to exchange a bra and it was easy to do.

Date of experience: February 28, 2022
Maryland
2 reviews
0 helpful votes
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Putting "time sensitive" on the mailing package was strange given that the order was placed months ago (supply chain problems/manufacturer's problems)!

Date of experience: February 28, 2022
Maryland
2 reviews
0 helpful votes
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Placing order
February 28, 2022

Easy ordering experience. Many products to choose from and shipping time is reasonable.

Date of experience: February 28, 2022
Colorado
1 review
0 helpful votes
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Order placed end of November, 2021
February 28, 2022

Order placed end of November, 2021. One item I ordered was canceled by HerRoom one month later because it was no longer available, and I wasn't charged. The other two items in my order took several months to receive--with updates occasionally as to when I might receive each, due to backorder, etc. It took close to 3 months to receive my completed order but I wanted the items and think they were worth waiting for.

Date of experience: February 28, 2022
Illinois
1 review
0 helpful votes
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Easy to order but would like to see bigger sizes. The bras I ordered run small and didn't fit me. I gave them to my daughter who's a little smaller than me. They fit her good and she really likes them.

Date of experience: February 26, 2022
Missouri
1 review
0 helpful votes
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It was easy to order
February 26, 2022

It was easy to order. My order was delivered on time.

Date of experience: February 26, 2022
Tennessee
1 review
0 helpful votes
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Everything came rather quickly for these pandemic times. I loved the fabric and the fit!
Well done!

Date of experience: February 26, 2022
California
1 review
0 helpful votes
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Everything ent perfectly, including a rapid credit for certain items I returned due to fit issues. I reordered the correct sizes.

Date of experience: February 26, 2022
Ohio
1 review
0 helpful votes
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Love the great selection of women's bathing suits that are bra sized.

Date of experience: February 26, 2022
Pennsylvania
1 review
0 helpful votes
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I had purchased the same bra in black several months ago and liked it so much I decided to get the cream colored one. I was somewhat disappointed when I received it because the picture showed the back with three hooks and the material was wider as it was on my black one. When the cream colored one arrived, it had narrower material across the back and therefore only 2 hooks. I decided to keep it but it just isn't as comfortable as my black one.

Date of experience: February 26, 2022
Pennsylvania
1 review
0 helpful votes
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I've ordered before and will again.The products are nice and fit me well as a senior citizen.

Date of experience: February 26, 2022
Arkansas
1 review
0 helpful votes
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Bras were exactly as described and very well packaged. Thank you.

Date of experience: February 24, 2022
Massachusetts
1 review
0 helpful votes
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Easy to use, found what I wanted, robe delivered in timely fashion

Date of experience: February 22, 2022
Nevada
2 reviews
0 helpful votes
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I have been through at least 23 different sites and finally this one with the right size that I need.

Date of experience: February 20, 2022
New Hampshire
1 review
0 helpful votes
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Vast selection of brands you don't find in stores.

Date of experience: February 19, 2022
Maryland
1 review
0 helpful votes
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I was disappointed in the delay but understand that the supply chain is challenging these days.

Date of experience: February 17, 2022
California
1 review
0 helpful votes
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The merchandise was well photographed with a good description. I liked that all the different types of panties were separated. However I did notice that some sexy undies appeared in the sensible briefs section. That amused me.

Date of experience: February 16, 2022

Size Difference
September 7, 2020
Previous review

Size rating by different manufacturers is a little confusing.

Date of experience: September 7, 2020

From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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