On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bulk herbs, spices, seasonings, and teas from Monterey Bay Spice Co. All of our bulk herbs are wholesale.
Monterey Bay Herb Co. Reviews Summary
Monterey Bay Herb Company enjoys a strong reputation for high-quality products, with customers frequently praising the freshness and variety of herbs and teas offered. Many reviews highlight the reliability of the ordering process and prompt shipping, contributing to overall customer satisfaction. However, some concerns arise regarding occasional stock shortages and specific product quality issues, such as clumping in garlic granules. While the majority of customers report positive experiences and express trust in the brand, a few suggest improvements in communication and product instructions. Overall, the company is viewed favorably, with a solid foundation for continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Please rethink the shipping charge. It would be better if it was more reasonable.
Please rethink the shipping charge. It would be better if it was more reasonable.
Very easy, good quality teas. Orange spice is great. Third or fourth order from this company. I like that you can buy in smaller quantities.
Hi Debbie, we're happy to hear you're a returning customer of ours. Thank you so much for the review.
Very easy, good quality teas. Orange spice is great. Third or fourth order from this company. I like that you can buy in smaller quantities.
Very pleased with my experience! Ceremonial green tea is delicious!
Hi Janet, we're glad your enjoying our newest selection in our teas. Thank you for your review and your continuous support.
Very informative about products. Makes one want to have a an old fashioned tea party with a different tea every time! Such diversity!
The website was amazingly easy to execute. Found what I wanted, created an account, and placed an order all within 10 minutes. Thank you.
Hi Virginia, we're happy to hear you found exactly what you needed. Thank you for your review and your support.
Quality product, quality packaging, variety Is good. Need the discontinued herbs back
Hi LaToya, thank you for your review.
Quality product, quality packaging, variety Is good. Need the discontinued herbs back
The items were in great condition and packaged well. One item received was not as pictured or described on the website. A follow up email has been sent. Awaiting a response.
Hi Avni, we appreciate your feedback. Thank you so much for your review!
Easy and I found exactly what I was looking for at a great price!
Hi Trina, thank you for your review!
Easy and I found exactly what I was looking for.
I've been ordering from your company for years and I am always satisfied with the entire process. Thank you so much for being one of the best companies out there!
Hi Kimberly, thank you for your review!
I've been ordering from your company for years and I am always satisfied with the entire process. Thank you so much for being one of the best companies out there!
I love the ease of adding items, taking items off and changing the quantities. The website is laid out nicely, too. It's easy to navigate and easy on the eyes.
Hi Kara, we're so happy to hear this. Thank you for your review and your support!
New customer... 1st time ordering from this co. No issues locating what I wanted & ordering.
New customer... 1st time ordering from this co. No issues locating what I wanted & ordering.
The process is good. My problem is the high price for shipping.
Hi Karel, thank you for your review. We are currently working on lowering our free shipping threshold for smaller orders. This option should be available soon.
Quick and easy, with a good shipping rate! Thank you so much, would recommend to anyone!
Hi Stephanie, we are so happy to hear you find everything you need for your business. Thank you for your review and your support.
Quick and easy, with a good shipping rate!
I love that I get my orders so fast. They have everything I need for my bath tea's/herbal soaks.
I love that I get my orders so fast. They have everything I need for my bath tea's/herbal soaks.
I love Monterey Bay, they are always available to speak on the phone to answer a quick question which is a luxury in these times.
Hi Joyce, we're happy to hear that we can be of assistance. Thank you for your review and your support. We hope to see you back soon.
Love the products, like the service but freight charges seem too high
Hi Bob, thank you for your review. We are currently working on lowering the free shipping threshold, so this option should be available soon for smaller orders.
I got my order quickly. It was carefully and securely packed. The packaging of each herb item was well sealed and sturdy.
Hi Mona, we're so happy to hear this. Thank you so much for your review.
Really able to find all some needs. Just wish American Express was accepted.
Hi Elliott, thank you so much for your review and your feedback.
Really able to find all some needs. Just wish American Express was accepted.
Great place to buy herbs. I've been a satisfied and devout customer for eons.
Hi Omar, we're so happy to hear you are a returning customer of ours. Thank you so much for your review and your continuous support!
It was okay, the only thing I didn't like if an error is made one have wait till check out to correct. If an error is made one should be able correct it right away.
Hi Eugenia, thank you for your review. Before you add any card or shipping information, you do have the option to edit your cart contents. If you have any questions, you can always call our customer service reps for assistance.
I really enjoy the site and love the herbs and spices!
Hi Roxie, thank you so much for your review and your support.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Lou, we are currently working on lowering the free shipping threshold, so this option should be available for smaller orders soon.