Monterey Bay Herb Co.

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Monterey Bay Herb Co.Reviews 5,520

4.8

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From the business

Bulk herbs, spices, seasonings, and teas from Monterey Bay Spice Co. All of our bulk herbs are wholesale.


herbco.com
Watsonville, CA, United States
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Monterey Bay Herb Co. Reviews Summary

Monterey Bay Herb Company enjoys a strong reputation for high-quality products, with customers frequently praising the freshness and variety of herbs and teas offered. Many reviews highlight the reliability of the ordering process and prompt shipping, contributing to overall customer satisfaction. However, some concerns arise regarding occasional stock shortages and specific product quality issues, such as clumping in garlic granules. While the majority of customers report positive experiences and express trust in the brand, a few suggest improvements in communication and product instructions. Overall, the company is viewed favorably, with a solid foundation for continued customer loyalty.

This summary is generated by AI, based on text from customer reviews

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17,043 reviews

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Texas
1 review
0 helpful votes
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Wonderful herbs, never have had any problems with this company.

Date of experience: October 10, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi Jessica, we're so happy to hear you are a returning customer of ours. Thank you for shopping with us and for your review!

Missouri
1 review
0 helpful votes
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It easy to find what i looking for on the site. The quality is good, and shipping decent.

Date of experience: October 10, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi Christina, we're glad you're satisfied with our products and our services. Thank you for shopping with us and for your review.

New Jersey
2 reviews
0 helpful votes
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Making an account is required
October 10, 2021

Making an account is required. Also it makes you repeat name for account and billing. A guest checkout would be nice.

Date of experience: October 9, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi Taylor, thank you for your purchase. We understand your frustration with having to create an account. This is a very useful tool to help our customers in the future regarding their orders. We appreciate your suggestion and we take it into consideration.

Arizona
2 reviews
0 helpful votes
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Easy to read website
October 9, 2021

Easy to read website. You carry many of the products that I need.

Date of experience: October 8, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi Tracey, we're happy to hear the website was easy to navigate. Thank you for shopping with us and for your review.

California
1 review
0 helpful votes
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This is my favorite spice place to shop< the world is at our finger tips

Date of experience: October 8, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi Janet, we're happy to hear we have what you are looking for and much more. Thank you for shopping with us and for your review.

Colorado
1 review
0 helpful votes
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I will let you know once the order arrives and is sampled. Thanks.

The product is good quality, quantity, and price. Will do business again.
Doc Santay

Date of experience: October 7, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi Jeff, thank you for your purchase and for your review.

Idaho
1 review
0 helpful votes
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The online experience is streamlined and easy to use.

Date of experience: October 7, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi Adrienne, we're happy to hear your shopping experience was pleasant. Thank you for shopping with us and for your review.

Idaho
1 review
0 helpful votes
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Thank-you for having what I needed!
October 7, 2021

Thank-you for having what I needed! The site is easy to use...
LOVE your products! They are fresh! Its wonderful to find a place to get what I do not grow!

Date of experience: October 7, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi Michelle, we're so happy to hear that we can provide the herbs and spices you need. Thank you for shopping with us and for your review!

New Jersey
1 review
0 helpful votes
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Fantastic service, quality products, great prices, fast shipping

Date of experience: October 7, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi Gabriel, we're happy to hear your shopping experiences have always been satisfactory. Thank you for shopping with us and for your review.

Florida
2 reviews
0 helpful votes
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Good quality herbs
October 7, 2021

Good quality herbs. I enjoy a cup of damiana tea. It relaxes me. Also, I do pee better now.

Date of experience: October 6, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi Edna, we're happy to hear this! Thank you for shopping with us and for your review.

Florida
1 review
0 helpful votes
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Good buying experience product was available and arrived quickly

Date of experience: October 6, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi Mary, we're glad to hear this! Thank you for your purchase and for your review.

Tennessee
1 review
0 helpful votes
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Easy with good descriptions of tea
October 6, 2021

Easy with good descriptions of tea. The orders arrived quickly.

Date of experience: October 6, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi Ruth, we try to provide as much information as possible to better help our customers make their herb and spice choices. We're glad the information provided was helpful to you. Thank you for shopping with us and for your review.

Virginia
1 review
0 helpful votes
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A general description of what the herbs could help with and what they have been historically used for might be cool
Ginseng leaf isn't what I wanted root is the only useful part of the plant

Monterey Bay Herb Co. attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2021
South Carolina
1 review
0 helpful votes
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Fast shipping and even better product, i will definitely shop here as long as you provide this kind of service

Date of experience: October 5, 2021
Monterey B. — Monterey Bay Herb Co. Rep
over a year old

Hi Rodrick, we're glad to hear the website was easy to navigate. Thank you for shopping with us and for your review.

Oregon
1 review
0 helpful votes
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This is my first time ordering from you. Your product comes highly recommended. So far, so good. Ask me again after I have been using the powder.

This would be a good answer.

Date of experience: October 5, 2021
Monterey B. — Monterey Bay Herb Co. Rep
over a year old

Hi Gary, welcome and thank you for shopping with us! We look forward to seeing you again soon.

California
1 review
0 helpful votes
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Every thing looks great
October 5, 2021

Every thing looks great. Shipping was speedy along with a follow up email, to make sure all is well.

Date of experience: October 4, 2021
Monterey B. — Monterey Bay Herb Co. Rep
over a year old

Hi Cheryl, we carry a large variety of products ranging from Wild Crafted, Conventional and Organic giving our customers different options to shop. If you have any suggestions on what products you would like to see an organic variation for, please let us know. As far as the out of stock items, we have a "NOTIFY ME" button next to the item where you can add your email. Once the item is back in stock, you will be notified via email.

California
1 review
0 helpful votes
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The cost to ship is way out of line
October 4, 2021

The cost to ship is way out of line. I wanted to support a semi-local company. Won't do it again.

Date of experience: October 4, 2021
Sonia D. — Monterey Bay Herb Co. Rep
over a year old

Hi James, we understand your concern with the shipping rates. We are working on lowering the free shipping threshold so smaller orders can benefit from this option as well. We appreciate your business and we thank you for shopping with us.

North Carolina
1 review
0 helpful votes
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Went fairly smooth can't complain
November 3, 2021

Went fairly smooth can't complain. It is not fun when you can't complain.

Date of experience: October 4, 2021
Pennsylvania
1 review
0 helpful votes
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Quality product, as described and arrives quickly.

Date of experience: October 4, 2021
Monterey B. — Monterey Bay Herb Co. Rep
over a year old

Hi Rayna, thank you for shopping with us and for your review.

Pennsylvania
1 review
0 helpful votes
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The website is exceptionally easy to navigate and find what I'm looking for, and everything has always arrived in good condition.

Date of experience: October 3, 2021
Monterey B. — Monterey Bay Herb Co. Rep
over a year old

Hi KJ, we're happy to hear your shopping experience was a breeze! Thank you for shopping with us and for your review.