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Hemper Reviews Summary
Hemper has a rating of 1.1 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hemper most frequently mention customer service, business days and phone number. Hemper ranks 103rd among Subscription Shopping sites.
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I was charged for a whole year of the core box( 155!), w/o any reminders. Even though on my subscription page, I am set up to only have MONTHLY boxes sent. I tried to reach out to them for a whole week, and nobody got back to me. Finally after the weekend, I received a response w/ how to skip a box. Not even what I asked for. Seems and feels like I am being scammed out of $155. I understand that COVID has slowed a lot of things down, including customer service, but the response I got to my issue of being charged over $100 dollars, was how to skip a box in your next order. WTF?
Took my cash and still haven't processed my order its been two week! Of course no customer service what so ever. Even after multiple very polite emails. Wow!
Absolutely trash. I will be contacting my bank and the better business borough..
We sincerely apologize for the delay and inconvenience that you have experienced with Hemper thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration and can sympathize with your disappointment. We can assure you we are listening to you and all our customers and working tirelessly to make everyone's shopping experience smooth and pleasant.
Will take your money, not process your order in a timely manner, don't respond back to email in a timely manner. When asking to cancel an order they will tell you they can only refund you store credit for some reason.
Hopefully they go out of business soon
This business sucks. Absolutely no customer support when needed and there is no phone number to be able to call. You've definitely lost my business. That's for sure. If I could give 0 stars I would. I ordered, got messed up in mail and they gave me credits, when trying to use said credits they just charged my card again. I don't want to pay more for your crappy products, I just wanted to get the money I had already spent's worth. Don't order from them. Trust me.
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
Ordered almost 2 weeks ago. Took my money, posted label was created and that's the end of that order... no movement at all. Haven't heard a peep or received anything. Tracking still shows it's sitting in their warehouse. Wrote several emails with no reply's. Got through to them on Instagram and they promised help with my order. Still nothing. I noticed they were still pushing their scam crap products on their page and commented the truth about my order to expose them and they delete any kind of comments that shine light on how crooked they are. Stay away from this money racket. Hope they get shutdown for fraud.
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
I have been calling them and emailing them for 5 days and no response back. Now that the order was shipped it's too late to cancel subscription that was already cancelled. My card was slammed for charges I did not make.
Placed my order on May 2, after sending multiple emails, reaching out on integral, i finally got a response. Some BS sorry email they send to everyone, not even a real person. Anyways got my order around 6/26 or so. The pieces were nice and i got a lot of stuff for what i paid HOWEVER i didn't get all the stuff i paid for! I was missing 3 items. I still haven't seen them ship, it's now july 16 and still haven't heard back from them. My first and last purchase from them.
Me and my roommate ordered from hemper about a week apart. Her item came literally 5 weeks later. They took my money as soon i placed the order rather then when it shipped (SUS) I'm still waiting for my order 6 weeks later. The tracker they put in your email is fake, it doesn't even track your order as the times for each step are always the same. Another guy i know ordered the subscription box from them and has already recieved a box in the time ive been waiting, and his next has already shipped. I won't be ordering from them again. The glass is thin and cheap, even though they look cool. Go support your local headshop.
Get ready for a giant headache, and no customer service. Everything about this so called business is a joke. They take your money, provide no service, and will maybe ship out in a month or two. A bunch of idiots are running that place.
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
I purchased a box may 24th its July 2 and I have yet to recive my order however they have taken payment do not do business with them you can't even get ahold of them.
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
This might be a good place if you want something for next year I canceled my order after 2 weeks of not being shipped so who knows if they even have the inventory they claim?
My stuff never came. It is awfully hard to cancel your subscription, and it's expensive. My bowl piece on my first box was cracked and it broke almost instantly. I ordered another one in April. It's now June and I still dont have it. Customer service just keeps on sending me a tracking link. The link says it is in transit, but that's bull. It's a U.S. based company and I'm ordering from the U.S. it shouldn't take that long. The company just got a 10 mil investor. All they care about is growth. Don't waste your money on a company that doesn't care about quality and service.
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
I bought a box (Jellyfish) and I had it for one week and it knocked over from being on the floor to it side and three out of four legs broke on the inside. I find it on its side and it's now broken. I have got bongs here before and actually dropped them and they didn't brake
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
Buyer beware. Must be a fake storefront-takes your money-never sent product, it's been over 30 days. I'm filing a complaint with:
The Federal Trade Commission at www.ftc.gov/complaint
Your state Attorney General, using contact information at naag.org
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
Original review: "Wish I read the real reviews. Over 2 months(April 17) with no communication or anything helpful. If you try to reach out, you will get a copy/paste response. RIP $120"
Revised review: After I made a comment on their instagram asking for a refund, I was quickly DM'd asking for my order number. I gave it to them, they said they missed the mark on my order and said they personally made sure to expedite my order and offered to throw in a little extra. That same day the shipping label was printed. I got my stuff within a week.
Hey Chris! Thank you so much for your updated review. We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed. Again, thank you so much for your support! Hemper on!
They told me I'd get my product in a month due to understaffing from COVID. Other companies however didn't seem to have a problem getting orders fulfilled and shipped. I ordered on May 12 and the product was "picked" on the 27th. Then it sat there for a long time until I got concerned and tried chat bubble twice, their support email twice, and their number numerous times and their lines have always been down. Finally I tried Facebook messaging and Instagram and they got back. It took over a week and a half to get back to me. They claimed they were hiring more people to answer back customer service inquiries. But that doesn't help their deplorable pace on shipping. Not to my. Knoedge then, but my roommate ordered something very small and it took FOUR MONTHS for one small item to come to our door. Their logistics model seems like trash, their customer service is pathetic, and worse their prompts are misleading.
Once I got a hold of a human being from HEMPER, the person I was speaking with told me my order was supposed to be "processed" by the next day. I was told it was to be DELIVERED. Not PROCESSED. I had my mind made up about canceling my order to begin with, but if I hadn't until that point, that would have been the last straw.
Don't order from this joke of a company. They're scammers and liars with nice packaging.
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
Absolute garbage. It's literally been 2 months and my item had just been picked from the warehouse. I emailed to request a refund and cancel and they offered me store credit which is moot since they dont send anything out anyway. If I was a paraplegic and the closest head shop was 3 towns over I could drag my broken body there and back before hemper even picked my order. Trash trash trash. Horrible customer service, horrible site, horrible. Business model. Avoid this website at all cost. Support local head shops. I bought online cause I didnt know when my local shop would open again but I'm fairly positive even if they were closed until august I still would have a new pipe faster if I just waited for that. Terrible everything. Cannot emphasize this enough. Stay away!
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
They tell you that you can contact them via email if you have any questions about your order, but after a month of it not coming, not one of my kindly worded e-mails has been responded to even with something automated. The order hasn't even been shipped, and the only courtesy they've given me is to see that I spent over a hundred dollars for something they won't even care to fulfill or get in touch with me about for at least a month. They should honestly sell the business or close I've never seen that level of incompetence from an online store that WASNT A SCAM. If they don't wanna be compared to scams they should not clearly be scamming me and others who I see recently filed with the Better Business Bureau for the same reasons. It should never take a company that level of action from a consumer to get what they purchased. It should never be like this and you should never buy from hemper like me.
Firstly, Hemper would like to sincerely apologize for the delay and inconvenience that you have experienced thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed.
Our team would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration so we can sympathize with your disappointment. We want to assure you that we are listening to you and all of our customers and our employees continue working tirelessly to make everyone's shopping experience smooth and pleasant.
I ordered something over a month ago It never came and I don't think it ever will either, I really feel I just got ripped off. Because They do not answer any emails or text. And there is no phone number to call absolutely no customer service whatsoever.
I ordered something May 10th 2020 and it's now June 5th with no order and no contact back from Hemper. I've tried contacting them 3 separate times and I've gotten no response. I guess it's not to dispute the charge with my bank...
Do not use they steal your money and don't send out your merchandise most unprofessional customer service i have encountered they don't respond its been 6 weeks and still nothing this isn't the first time. Neither look up the bbb reports we as stones want to get high and not get ripped off
From the business
Hemper is the premium subscription service for all smoking essentials, limited-edition accessories, and celebrity curated boxes. Each box is catered to your smoking lifestyle and sent directly to your door every month; all with complete discretion. Each Hemper Box, or Build A Box, contains the latest and finest quality smoking accessories, along with the essentials you know and love! Whether you prefer rolling or glass, we have an option for you!
We're also an online head-shop carrying a full line of bongs, bubblers, dab rigs, dab tools, grinders, rolling trays, vape pens, and more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for the delay and inconvenience that you have experienced with Hemper thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.
We would love the opportunity to make up for this unfortunate situation. Please reach out to [email protected] and a dedicated representative will be available to assist you right away! We completely understand your frustration and can sympathize with your disappointment. We can assure you we are listening to you and all our customers and working tirelessly to make everyone's shopping experience smooth and pleasant.