HelloFresh

The police just showed up accusing my son of mail theft after the delivery truck sent the package to not only the wrong address but the wrong city. My so called the company that said they could do nothing. With no way to fix the problem they put the food in their freezer. The guy that ordered it from out of town showed up with police. Talk about crappy customer service. Do NOT buy from this company. They willingly gave out private information that could have led to an altercation. My son and DIL are new parents stressed out. She's a first responder nurse and he's an elementary teacher/coach. They are in a state of panic.

Hello Fresh has been great until the last month. Went to cook enchilladas tonight and found the Mexican spices and sour cream missing from the delivery. For the last two weeks we have only received from 420-460 gms of meat for each meal for 4 people and there have been missing spices twice. The basil, coriander and spinach has been wet and brownish when opened. We have had 3 chicken meals that I had to replace the chicken for as it smelt when opened. Lift your game please as I love having H. F. food delivered so I can cook without thinking. 0413 995 663

We've tried Hello fresh twice and I'd say that $115 I could buy more food for these money, in a supermarket for instance. The price doen't match to the amount of food provided. The fridge still looks empty if you'll try to unpack a box. Not suitable for people who have a very good appetite, because amount of food per meal is just limited. If you want an extra food plate, I'm afraid, you'll not be able to grab one. Tht's why we unsubscribed from Hello Fresh.

One of my coworkers decided to help me out with a free box (due to a rough time) of HelloFresh and 2 weeks later I have not gotten my box. At first I was like this all sounds sooo great! But after speaking with people who don't know what they are doing and then with people who act like you're stupid I don't even want to continue this after I finally receive the free box! First of all... I just moved to this Apartment Complex... they denied me because someone else at the address (entire apartment complex) or apt #... they don't know... ordered a box. Really they should improve their system and boot people out after a year! Then I attempted to use my bank card and it got denied... so I tried to use my other bank card and it got denied... but it took my credit card so they only take credit cards! Makes no sense... but when it would finally take my payment method the coupon for the free box was denied! So they made me make a new account... pay for the box... and refunded me! But stupidly refunded me the entire amount, including shipping of 7.99 in which he said that 1.00 would be kept for shipping... I didn't get my box... and so I called and they supposedly took care of it and re ordered the items... and told me he would refund the shipping fee... everything seemed to go well... the delivery says it's on its way today... however I noticed that the order is wrong... so I call and they tell me that the system says it's on its way... but it's really not on its way because the shipping wasn't paid for... in which the guy previously told me that the shipping was refunded to my bank account... it wasn't... so the person on the other line proceeds to tell me that I need to pay the shipping fee... I tell her that I'm going to check my account... she tells me that their is no need for that... ummm? Yes there is... so then the lady continues to repeat the same stuff over and over like I didn't hear her the first time while I check... and I see that they refunded me the entire balance except 1.00 which the person said was going to be for shipping. They made the mistake... it was supposed to be 7.99... they refunded me. My chase card has a zero balance. I can't use my other cards because they won't let me! So I end up asking for a supervisor... which I asked for last week and no one called me! So I ask to speak with one now since I received no phone call and they said that they have to make a request! I did not receive a phone call before and I don't know why they think I would now! So then I end up hanging up and calling another person... this one refunds me the dollar but then she says the reason as to why I didn't recieve the first one was because it was damaged... but I still need to pay the shipping fee... so here's what I don't get... I paid for the package and got everything refunded including the shipping fee before the package was damaged and the reason why it wasn't sent out was because... I didn't pay shipping? The package was damaged... that was the reason why it wasn't sent! This company is complete bs.

I was very satisfied in the beginning with Hello Fresh. Now, 6 months later it is the same old, same old. Fattening, butter, cream cheese, cheese, sour cream all in one plate. Also the spices are redundant. Cumin lace spices. Argh. The pasta recipes are mostly fat based ingredients. Where are the healthy, veggies and tomato based sauces? Also, the veggie meals are redundant. If I see one more chick pea I am going to puke. We haven't had any issues with delivery other than a couple of times we had a missing ingredient. The food is really good I must say but redundant, at least for the vegetarian options. Not to mention fattening.

We've had some decent meals from Hello Fresh. Several times they forgot ingredients and had the wrong recipe to match or had wilted produce, but overall it was nice to try new recipes and have it delivered. We took two months off while we remodeled our kitchen. We ordered again once it was about finished and our craftsman is staying with us while we finish this project. I, thankfully had some left-overs that we are eating tonight. I had planned to made a Hello Fresh meal - which was PROMISED to be delivered by 8pm. I waited until then - late dinner with no delivery. I heated leftovers and THEN the delivery arrived. I believe this will be our last order. :(

BAD SERVICE... The food is good, however every 3rd or 4th delivery doesn't show up. They use unreliable no-name delivery service and half the time the food is"lost in transit" or shows up a day late with the ice melted so the food is no longer cold and fresh. When you call to complain, good luck getting thru to them. My last delivery didn't show up, I called and held for 25 minutes, hung up, called back a few hours later, held for 11 minutes, hung up, called back again held for 15 minutes... But they are very reliable on taking your money. They took my payment of $65 plus $7.95 for shipping and the food never showed up. Good luck getting in touch with them to get a refund. I'm being kind by giving them 2 stars because the food is good but they are VERY unreliable on the delivery. I guess they never heard of FedEx or UPS, or just plain old USPS would be more reliable then the delivery service they use. This is the 3rd time that my food didn't show up. It's been 2 days and I'm still trying to reach them to get my money refunded. Putting customers on terminal hold is the sign of a very poorly run company. You're better off having your local grocery store deliver - at least they'll show up with your food.

We have been receiving Hello Fresh on and off for around 3 years, 3 meals per week at a time. We particularly live their Italian, Korean, and Thai dishes. That is until FedEx fails to deliver on time or properly. We have had a box delivered all busted up and another box was 3 days late, it left HF on Thursday and got to us on Monday. In both cases, the food was temperature abused and spoiled. We tried to contact HF and the only options are to wait on hold for 45 minutes or longer or start an online chat which the wait can be 45 minutes and you can't let the screen lock up or change screen or you start over. Unacceptable.

After my first weeks I can see that most recepies have almost the same ingredients, spring onion, garlic, soy sauce, so not a lot of diversity. Also, I was looking for some recepies that were a big hit with us, but I can't find them to order them again. It looks like each week they have some variation of the same tastes. It has a good side too, as I've learnt that you can buy bulk ingredients and mix them in a variety of way, if you like a specific flavour.

Got my order today. 3 bags with a few potatoes, herbs, pasta and 4 oz chicken. I could have bought this in the grocery store. Wait I have. I don't want to pay someone to go shopping, deliver it and then take 45 minutes to prepare and cook. Didn't waste my time putting it in the fridge. It was put in the garbage immediately. Never ordering again. High sodium, have to cook myself, have no idea how this got 9.8. I have to order food now. Thanks alot

Do not purchase a physical gift card for this company if you just want to try it out. The Hello Fresh website states that "gift card purchases are one-off transactions. You will not be setting up a subscription for the sender or the recipient, and no further charges will apply." This is not true. You can not redeem the gift card without a subscription. I called customer service multiple times and got different answers each time. In the end there was no way to do it and then they told me my gift card could not be verified because "too much time had gone by" but there is no expiration date on the gift card.

Spent all night throwing up and cramping with cold sweats after eating the blackened chicken penne pasta. Because I was suspicious about the chicken I opened the 3rd pack of chicken this morning and found it was rotten. The smell was horrible. Reached out to HelloFresh. They first offered to refund me 10.54 for one meal (the one that made me sick - I am still very sick as I type this) and when I asked about the chicken I had to throw out this morning (for 3rd meal) because it was rotten, I was suddenly offered a refund of 28.34. I am to "hear" from someone by email to discuss this further. What I want to know is how did I end up with rotten food and how often does this happen? How is this company regulated? I will certainly let everyone I know not to try this service.