HelloFreshReviews 804

NEVER EVER EVER AGAIN! Buyers Beware! I thought this would be a great alternative to shopping and cooking while my husband is deployed. The portions are indeed small. Delivery is prompt; however, I canceled the service to prevent orders while my husband was home. They continued to ship to us despite several conversations and assurance the plan was canceled. We continued to get billed as well. I would not recommend this service nor will I do any subscription service again. Racket.

I wish HelloFresh was better, I really do. I liked their meals and I had fun learning new recipes. Unfortunately, they "had a computer glitch" and charged me 3 times in one day, then promised to fix it, then refused to refund me and only offered credit. Shady as hell.
Then, I started getting boxes with the wrong ingredients or wrong amounts of ingredients. I called again and was offered credit for $20 off. Nope. Cancelled my account and they won't refund any money. BUYER BEWARE!

We wanted to try HelloFresh. As soon as we got on their website, we were asked for credit card information in order to see meals. No order was placed as we didn't see anything we liked. Five days later we received an email that 2 chicken meals were being delivered. We don't eat meat! We called right away and talked to a HelloFresh representative. She said that there was nothing they could do, and that the computer chooses the meals automatically if customer doesn't do so. Bad business models and poor service. The representative even laughed at the entire situation and said go ahead and try to dispute it with your credit card company.

I'm not sure what time this, my first box, was left on my porch, but when I received the delivery notification, the time stamp for the delivery was in the future. What?! So, having no way to know how long that box was outside, I can only assume it was HOURS since I got home around 9pm and found everything in the box was barely cool, and the "ice bags" were completely thawed. No way am I eating anything in that box. I called Hello Fresh to get a refund, and after an initial refusal to give me my money back, a refund was approved after I waited on hold for a few minutes. I had better not see any more charges on my credit card either, like I saw some people have complained about.

While the food was adequate, I am very unhappy with Hello Fresh in general, it automatically put another order on my visa automatically, without even sending a confirmation email that I wanted another one. It was so expensive, and when I talked to a representative, it was entirely unhelpful and unable to do anything. It sounded like the person who was talking was scripted and didn't listen to my concerns at all. Definitely would never use Hello Fresh again.

I was extremely disappointed by the quality of ingredients. The shrimp was tiny, rubbery, obviously old and not even cleaned! I thought this service was supposed to make cooking easier. Nope it only does the shopping. I understand that some people don't mind eating shrimp with full intestines but I'm not one of them. The shrimp went right in the garbage disposal. The other 2 meals ingredients don't look quite as bad but I think I'll stick to grocery delivery like Instacart where I can specify the quality I want. Hello Fresh sucks.

We tried hello fresh but we didn't like it. The reasons are simple, ingredients weren't fresh, the package of meats were damaged and the liquid got everywhere; the ingredients we received were mostly old, even the signs of getting rotten. Obviously we contacted the customer service, but it was the worst customer service I've ever had. That person was cold-blooded and showed no signs of sympathy. I asked for refunds but the reply we got was "talk to Groupon" (and yes, we tried HelloFresh cuz Groupon had a deal). Both of my husband and I were upset but we thought at least we learned our lessons and we thought we were done with HelloFresh.

However, we were too naive. My husband and I are currently on vacation overseas, I got calls from a similar phone numbers and no-call-ids, when the same phone number showed up again I decided to pick up, and it was HelloFresh and asking about the experience. I straightly told the girl what happened and we will not give another try. I thought I was clear, but my husband started to receive calls from HelloFresh, after he showed no interested in purchasing the meals, he started getting calls from a no show id, and it was HelloFresh. Since then, both of us have been receiving spam calls from HelloFresh. IT IS EXTREMELY UPSETTING.

If you're want to try out HelloFresh, I really hope my review can help you to see a different light.

Life is busy and that often leads to eating a lot of takeout. I love take out, but I also understand that it can take days, weeks or years off my life. It's tough to want to get out to the grocery store and then buy all the ingredients needed which actually makes me spend more than if I just had someone else cook my food.

Anyway, I came across HelloFresh and I gotta say it's affordable... gives me everything I need and also provides variety.

It also limits how much I eat. It also forces me to stay in and cook so nothing goes to waste.

Give it a try. It's great!

I saw an add for a discount on my first 4 weeks so I thought I'd try it out. As I'm going through the sign up process, I'm waiting to see the food choices, or anywhere I can list food allergies or dietary needs (vegan, vegetarian, kosher, etc...) There wasn't anywhere. They do not show you the menu until AFTER you pay. Then you find what they have picked for you! That meal would kill my child! Then you can't cancel the order! I used the online chat and the rep canceled my order after trying to convince me to stay. I am going to watch my credit card statement to make sure I don't get charged. What a rip off. I still gave them 2 stars because the price seems reasonable for what you get especially considering you don't have to go shopping and chop all the ingredients and all that. Since I cancelled I couldn't tell you how good the food tastes.

Hello Fresh is a service that delivers the ingredients for meals you select. They had a special price for 4 weeks, so I thought I would try it so my husband and I could cook together. Hahaha! He didn't get into it at all.
To explain how it works, a customer can choose the basic plan, a veggie plan or a family plan for however many meals a week you want for however many people you want to feed. I chose 2 meals a week for 2 people, and after the first week, it came up to about $27+ dollars a week, on the special. They send all the ingredients to your home, along with directions on exactly how to make each meal. Every meal was DELICIOUS.
I do NOT like to cook. It's time consuming and messy.
I ended up cancelling hellofresh because it was just too much work to make the meals.
However, their recipes gave me great ideas that I can simplify and use in the future.
And I have to say that all the deliveries came on time, even though i now live outside a small town in Wisconsin, and the winter here has been brutal!
I may sometime get back with HelloFresh and just order 2 meals for 2 people per month. They have very flexible plans. I maybe can handle complex meals twice a month.
But remember, i don't like to cook, and haven't done much cooking, so what's complicated for me may be simple for you.
It was easy to cancel, which I appreciated.
So I believe they are a good company, but it's just too much work for someone who hates to cook.

I posted a simple question from their member portal and received a reply from Simone with a link back to a department it should have gone it. I replied asking for more information and received and answer from Thomas asking for more details. I them communicated 4 more times to a total of 6 different representatives before receiving zero answers. I them called and spoke to a floor supervisor who could not help because she is not from the email department. I am glad that I proved to be so entertaining to the email division off this serviceless company.