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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Quality
December 26, 2022

The quality and structure of the dresses was not what I expected.

Date of experience: November 26, 2022
Pennsylvania
1 review
0 helpful votes
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While this site shows beautiful dresses for very good prices it is a classic bait and switch. The dress you do end up getting is a loose variation from what you thought you were purchasing online. It's always a gamble buying online and I learned my lesson. When I reached out hours after the dress was delivered to request a return because of the color was not what I ordered, and the front of the dress looking different I was sent a picture of a completely different dress, told it was the color I ordered and that if I was unhappy with the dress I could resell it locally. I do not recommend this site, questionable integrity and poor customer service.

Date of experience: November 25, 2022
HEBEOS S. Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

Mexico
1 review
0 helpful votes
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N/A
December 25, 2022

Not the best. Not because of any other reason than the dress

Date of experience: November 24, 2022
Illinois
1 review
0 helpful votes
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Super helpful
November 25, 2022

The email interactions I had with Hebeos were all very pleasant and they kept me in the loop until it arrived.

Date of experience: November 24, 2022
California
1 review
0 helpful votes
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Happy with my purchase
November 24, 2022

I received my dress a week before the estimated shipping date. I'm happy

Date of experience: November 23, 2022
North Carolina
2 reviews
0 helpful votes
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Very Disappointed
December 24, 2022

I wanted a gold dress for my 50th birthday celebration; however when the dress arrived, it's more pink than gold. The dealer explained lighting may affect the color. Be careful.

Date of experience: November 23, 2022
HEBEOS S. Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

Ohio
1 review
0 helpful votes
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Never again
December 24, 2022

The dress I received is cheap and falling apart. High shipping and return costs means you sink way more money than necessary into a very poorly made product. Do yourself a favor and stay far away.

Date of experience: November 23, 2022
HEBEOS S. Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

Idaho
1 review
0 helpful votes
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The gown is made nicely.
November 24, 2022

Needed some alteration, hem length and needed to fit a little tighter. Local seamstress taking care of this. Bride is happy with the gown.

Date of experience: November 23, 2022
California
1 review
0 helpful votes
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Good service but not what I wanted
November 23, 2022

The ordering was easy and delivery was prompt but the dress was not what I expected

Date of experience: November 23, 2022
Alabama
1 review
0 helpful votes
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I am very pleased! Will order again!
November 23, 2022

Everything was awesome! Thank you! Shipping and shopping was perfect! I will be buying again!

Date of experience: November 23, 2022
Texas
2 reviews
0 helpful votes
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I already ordered and paid for this dress in another color and size. I am having problems returning it though it was not a specialty size. Color choices are not true to fabrics! Nor true to their name. Burgundy is not burgundy but a red-pink color.

Date of experience: November 22, 2022
HEBEOS S. Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.


My order was pending for about a week with no response...
December 4, 2022
Previous review

My order was pending for about a week with no response from your company.

I had to get on chat multiple times to try to resolve this. Finally a received a response but no instruction how to cancel the order and pay by an alternate method. So, I left a message on chat to cancel my order and I would reorder.

Date of experience: November 3, 2022
Minnesota
1 review
0 helpful votes
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For a cheap dress not bad
December 22, 2022

If your looking for a cheap dress I'm sure you'll find something that will do, but don't expect it to be exact

Date of experience: November 22, 2022
Minnesota
1 review
0 helpful votes
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Great!
November 22, 2022

It was fast and exactly what I ordered. I have ordered online many times, but this was, honestly, one of my best experiences with clothing.

Date of experience: November 21, 2022
Texas
1 review
0 helpful votes
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Poor customer service
December 22, 2022

Poor customer service. Horrible return policy even though I was sent the wrong product.

Date of experience: November 21, 2022
HEBEOS S. Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.

Looking forward to your reply soon.

New York
1 review
0 helpful votes
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Best Decision
November 21, 2022

There are so many dresses to choose from which I loved. They have dresses for all types of events. I was not originally looking for the princess type dress but when I came across this one I knew I needed to have it. I was skeptical of the sizing since I am a plus size girl but the dress fits like a glove.

Date of experience: November 21, 2022
Florida
1 review
0 helpful votes
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Beautiful
December 20, 2022

It's fine, I hope this dress come as shows the picture, it's very beautiful

Date of experience: November 20, 2022
Michigan
1 review
0 helpful votes
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Not very pleased
December 20, 2022

Shopping for it was not bad but the actual dress is not what was pictured and shimmery. It looks like glitter poured on it and gets all over everything and doesn't really sparkle much

Date of experience: November 20, 2022
Alabama
1 review
0 helpful votes
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Buyer Beware
December 19, 2022

The dresses are not of good quality and the customer service is horrible! They will not let your return/refund items…no matter the reason.

Date of experience: November 19, 2022
North Carolina
1 review
0 helpful votes
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Beautiful dress, buy custom
November 19, 2022

Easy to order, easy shipping. Buy custom if you have the extra time, it's much less than alterations.

Date of experience: November 19, 2022
Colorado
1 review
0 helpful votes
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Although the site says easy returns there's no such thing. I got a big dress and when I tried to return it they gave me a run around told me to use it for another event or sell it. Now how many of you have more than one marriage event at a time?
Maybe you do. Check out other sites reviews before you buy they state lots of issues with returns and refunds. Unless you know without a shadow of a doubt you'll like what you buy don't bother you won't be returning it

Date of experience: November 18, 2022