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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Maryland
1 review
0 helpful votes
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Dresses
March 12, 2023

Easy transaction. Shipping was not as long as I had anticipated.

Date of experience: March 11, 2023
Illinois
1 review
0 helpful votes
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Great!
March 11, 2023

The product i received was on time and the quality was amazing! I love the customer support too. Before i bought the dress, i reached out to Hebeos via email and asked for a picture of the dress to be sure i wanted to but it. They answers me in a matter of days and sent me exactly what i was wanting. Love this site and will definitely be buying here again!

Date of experience: March 11, 2023
Ohio
1 review
0 helpful votes
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Wrong color dress
April 10, 2023

Purchasing the dress was easy. I really wish the colors were more accurate. Unfortunately I will have to return this dress

Date of experience: March 11, 2023
Michigan
1 review
0 helpful votes
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My daughters wedding dress!
March 11, 2023

Shopping was great, checking out was a little difficult. Should make it easier for people who just want to pay with a credit card who don't have pay pal.

Date of experience: March 11, 2023
Wisconsin
1 review
0 helpful votes
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Packaged nicely
March 11, 2023

They double package so it doesn't get wet, but they also but the dress inside out so it doesn't get damaged

Date of experience: March 11, 2023
Texas
1 review
0 helpful votes
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Not what I expected
April 10, 2023

The material is very uncomfortable, the front lace rubbed my neck almost raw after 20 minutes of wearing it. It's also very stiff, making movements difficult. I can not lift my arms above my chest without thinking it is about to rip.

Date of experience: March 10, 2023
Missouri
1 review
0 helpful votes
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Disappointed
April 10, 2023

Description of dress was not the same as picture.now pray I am able to find another dress before my big day I will never order clothing of any kind from this site again

Date of experience: March 10, 2023
North Carolina
1 review
0 helpful votes
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Not exactly as pictured
April 10, 2023

Shipping took a while and the dress we received was pretty BUT not exactly as pictured. There were a few differences. My daughter still loves it though and will be wearing it to her prom.

Date of experience: March 10, 2023
Maryland
1 review
0 helpful votes
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It was very easy to place the order and the dress came during the timeframe advertised. The dress just wasn't what I expected.

Date of experience: March 10, 2023
Ohio
1 review
0 helpful votes
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Review
March 10, 2023

The website is easy to use, there are a lot of great dresses and many different colors to choose from

Date of experience: March 10, 2023
Florida
1 review
0 helpful votes
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I have searched for many dresses but this one keeps standing out. Apparently, it must be the one.

Date of experience: March 10, 2023
Virginia
1 review
0 helpful votes
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Beautiful
March 10, 2023

Beautiful dresses. It was Hard to decide. But the dress came well tailored. I think it needs a dress bag. But very pretty

Date of experience: March 10, 2023
Pennsylvania
1 review
0 helpful votes
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Disaster
April 9, 2023

Ordered my gown. Received my gown. Didn't care for the plastic looking rhinestones on the front of the gown. So I requested a return. Three days later I got an email. Asking for pictures. An what was wrong.
My reply was as stated about. Plastic rhinestones. Submitted the form. Never heard back. Tried again. Nothing. Three times a charm right. Nope nothing. Do not buy. Can't return. Very disappointing.

Date of experience: March 10, 2023
GB
1 review
0 helpful votes
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Stunning dress
March 10, 2023

The dress I ordered arrived when it needed to, however I didn't receive a shipping email. The dress itself looks great on but the zip is small and fiddly which makes it quite difficult to use. Overall, the dress is gorgeous and I would recommend Hebeos as a company.

Date of experience: March 10, 2023
California
1 review
0 helpful votes
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Bridesmaid Dress
March 10, 2023

My dress came before they said it would come. For them not to have the person there to make the dress to size, they did a good job of closely getting the dress to fit with only given measurements. Of course there are a few alterations that has to be done, overall the company was very prompt, professional, and are good at what they do.

Date of experience: March 10, 2023
North Carolina
1 review
0 helpful votes
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Perfect!
March 10, 2023

Easy website to use. Notifications sent along the tailoring and shipping process.

Date of experience: March 9, 2023
North Carolina
1 review
0 helpful votes
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Wedding 2023
March 10, 2023

Took about two weeks was delivered right to the door

Date of experience: March 9, 2023
South Carolina
2 reviews
0 helpful votes
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Return
April 8, 2023

My dress does not fit and I need to return for a refund. I am having problems trying to find out how I return the dress.

Date of experience: March 9, 2023
Iowa
1 review
0 helpful votes
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Good product
March 9, 2023

Good product, arrived as promised. Very nice and my daughter is thrilled with it.

Date of experience: March 9, 2023
Florida
1 review
0 helpful votes
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Best site for dresses
March 9, 2023

Overall great quality. Love the material and the design.

Date of experience: March 9, 2023