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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Maryland
1 review
0 helpful votes
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Badly sewn
June 25, 2023

There are several issues. The button is sewn up inside the gown so it makes like a balloon that can't be let out. The bottom is completely crooked and has one line of sewing on the inside so there is no crease at the bottom. The sleeves are like 3 sizes bigger than the dress. This is for my daughter's prom and I'm in a crunch to fix this dress.

Date of experience: May 26, 2023
Pennsylvania
1 review
0 helpful votes
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IN LOVE!
May 26, 2023

The dress is absolutely gorgeous! Fits perfectly! The dress is everything I wanted. Also the dress came faster than expected which was great.

Date of experience: May 26, 2023
Illinois
1 review
0 helpful votes
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Bad Customer Service
June 25, 2023

Absolutely terrible. Dress too small. Even with a 14 day return policy. I notified them in less than a week. They want me to order more material to have someone else to add material which would cost more than the dress. Or pay for another one with a 70% discount. Not including shipping. Ridiculous!

Date of experience: May 25, 2023
New York
1 review
0 helpful votes
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Measurements
May 25, 2023

I wish it explained clearer where I could enter my measurements to have the dress custom made.

Date of experience: May 25, 2023
California
1 review
0 helpful votes
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This is a scam.
June 24, 2023

*DO NOT order from this site* PROTECT YOU'RE MONEY. All of the reviews I have read said great things about the dress so I didn't think it would be a problem. My dress came and it was not the correct one. Didn't even have the same pattern as well as the color. The color I order was a bright royal blue and when it came in the mail it was a dark blue with a complete different sequence pattern. The quality of the dress was super thin, not supportive and way to over price. The dress was $194 and it is NOT a $194 dress. I went to windsor and found a $92 dress with the same sequence pattern, more support and WAY better/ thick quality. Now this site is being a pain to let me return my dress. It may seem like an easy return policy but it is not. You have to go through multiple steps just to put in a request of why you want to return your item and hope some gets back to you. They took forever to get back to me and are now saying they will give me 20% back and can keep the dress. This company is an absolute scam. Please DONT waste your time on this sit and SAVE YOURE MONEY.

Date of experience: May 25, 2023
Canada
1 review
0 helpful votes
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I didn't even receive my dress
June 24, 2023

Horrible horrible bad just bad………………………………………………..

Date of experience: May 24, 2023
Canada
1 review
0 helpful votes
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GORGEOUS
May 24, 2023

Such a beautiful dress arrived fast no complaints such a beautiful material. So happy with everything

Date of experience: May 24, 2023
California
1 review
0 helpful votes
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Dress was pretty but not for me
May 24, 2023

Just not what I thought I wanted, pretty dress though

Date of experience: May 24, 2023
Utah
1 review
0 helpful votes
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Janene
May 24, 2023

Pretty much ok service the dress is beautiful would order from them again

Date of experience: May 24, 2023
California
1 review
0 helpful votes
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Beautiful dress
May 24, 2023

It was very easy to order and received it very quickly.

Date of experience: May 24, 2023
Texas
1 review
0 helpful votes
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You Can't go WRONG!
May 24, 2023

I don't know who the seamstress are, but I tip my hat off to them! My dress could not fit more fabulous then it does. OMG! I CAN'T WAIT TO WEAR IT FOR OUR COW RENEWAL

Date of experience: May 24, 2023
Texas
1 review
0 helpful votes
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Not good
June 23, 2023

The dress did not fit at all and was not well made.
They advertised that returns were easy...what a lie
I had to send a picture of me in the dress and explain
Why it did not fit...lthey were very long in telling me tha
I could not return it. China

Date of experience: May 24, 2023
Connecticut
1 review
0 helpful votes
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Excellent
May 24, 2023

This was my firts time buying from this website, and will do it again. The process was easy, affordable and no stress.

Date of experience: May 24, 2023
Wisconsin
1 review
0 helpful votes
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Beautiful dress
May 23, 2023

It was a great experience. I received my dress quickly. It was great material and looks just like the picture!

Date of experience: May 23, 2023
Canada
1 review
0 helpful votes
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Recommend this Site
May 23, 2023

The dress is perfect and arrived in a timely manner.

Date of experience: May 23, 2023
New York
1 review
0 helpful votes
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Real bad
June 22, 2023
Updated review

Very bad experience. I never received my dress. The reviews seem good but I think it's all fake.

Date of experience: May 23, 2023

Great thanks
April 30, 2023
Previous review

Great thanks

Date of experience: April 30, 2023
Florida
1 review
0 helpful votes
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Na
June 22, 2023

A little disappointed, color of the dress was a mismatch

Date of experience: May 23, 2023
New York
1 review
0 helpful votes
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Beautiful dresses..
May 23, 2023

Beautiful dresses.so many to choose from and easy to find "the one"

Date of experience: May 23, 2023
California
1 review
0 helpful votes
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Not as expected
June 22, 2023

Goods were not as expected. Cheap quality. Did not look as pictured.

Date of experience: May 23, 2023
New York
1 review
0 helpful votes
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Not the same
June 22, 2023

Straps were too close together and slit is not as high, goes up to the knee

Date of experience: May 23, 2023