Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hebeos

Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
See all photos
How would you rate Hebeos?
grey stargrey stargrey stargrey stargrey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow Ruth P.
Unfollow Ruth P.
Share Review
Report Review

Love the dress.
April 9, 2018

This was the first time I've purchased from hebeos and it couldn't have been easier! Using the size guide and my daughter's measurements, I anticipated having to get several alterations. And it was a perfect fit!

Date of experience: April 8, 2018
Texas
2 reviews
1 helpful vote
Follow Mimi F.
Unfollow Mimi F.
Share Review
Report Review

Poor quality
April 9, 2018

I received my dress on time. Light Soiled spots. Very cheap zipper. And poorly sown left shoulder. Not stitched securely.
You get what you pay for.
In the end. I took it to my cleaners had it pressed and fixed the stitching. And wore it.

I wont prob order from this site again.

Date of experience: April 8, 2018
Nevada
1 review
1 helpful vote
Follow Melissa R.
Unfollow Melissa R.
Share Review
Report Review

My daughters dress got here 6 days late, wrong color, top and bottom dont even match, and it doesnt fit. Cant get them to send me a return form. The policy says if its the wrong color you get a full refund. Obviously not. I threw away $140 on a dress that can never be worn because its two pieces and they are different colors! No phone number and rarely respond to emails. Horrible company stealing peoples money.

Date of experience: April 8, 2018
Pennsylvania
1 review
0 helpful votes
Follow Terri R.
Unfollow Terri R.
Share Review
Report Review

Just as pictured
April 8, 2018

The dress was just a little big on top in the breast area. And there was a slight smell to it when I opened the package but it went away after airing it out. I ordered the dress in grape and I absolutely loved the pockets!

Date of experience: April 7, 2018
Indiana
1 review
1 helpful vote
Follow Janelle L.
Unfollow Janelle L.
Share Review
Report Review

Excellent and fast
April 8, 2018

I love it so much. I was incredibly nervous about purchasing a dress online but I swear I could not have even found a better dress in person. The material quality is amazing first of all. It fit perfectly. Im a pretty tall girl and the dress hits the floor which I love. The skirt was a little loose and the top was slightly snug but it fit and wasnt too tight. Im in love. Its heavy and the two piece effect is so cute. The color compliments my skin well too. It also came very early which was nice. It exceeded my expectations by far.

Date of experience: April 7, 2018
Alabama
1 review
1 helpful vote
Follow Gwen V.
Unfollow Gwen V.
Share Review
Report Review

Couldnt have asked for anything better. Their customer service is amazing and they will do everything in order to make you happy! Lots of updates on your order and the dress came in very quickly. The dress is super high quality and fits perfect, looks just like the photo! I got it in light blue and it is stunning. Lots of different colored pearls and rhinestones. The bottom of the dress has a slight train. The shape makes your body look super curvy! Overall, couldnt be happier and I will definitely shop again here soon! Wonderful experience.

Date of experience: April 7, 2018
Oklahoma
1 review
23 helpful votes
Follow Madison M.
Unfollow Madison M.
Share Review
Report Review

Happy happy happy
April 8, 2018

I just received my dress today and I am MORE THAN HAPPY! The dress is a little long and a bit big on my waist but that might be either because I don't know how to measure myself correctly or that my body is awkward. I've been looking up all of the reviews on Hebeos and I was very skeptical about buying a dress online since a lot of people had mixed experiences. I looked up YouTube videos, their Instagram, and finally I decided to buy the dress. It came within 3 weeks and emailed me about everything I needed to know (shipping date, tailor time, etc ;). The dress has such beautiful fabric and left me completely SHOOK YAS. I wanted to avoid having to go to a store to buy a dress because it's a pain in the goods and most places NEVER have my size in pretty dresses. I am so happy and will most def blow my boyfriend away! Please buy this dress you will not regret it!

Date of experience: April 7, 2018
Missouri
1 review
0 helpful votes
Follow Erin W.
Unfollow Erin W.
Share Review
Report Review

Very cute dress
April 8, 2018

I was having a lot of trouble finding a grad dress that fit my school's extremely strict rules until I fell in love with one I found on hebeos. My order was shipped within two weeks and arrived shortly after, and the dress fits me perfectly! I will definitely order from here again.

Date of experience: April 7, 2018
Utah
1 review
0 helpful votes
Follow Catherine H.
Unfollow Catherine H.
Share Review
Report Review

Beautiful dress
April 8, 2018

The Dress came within three weeks and it fit perfect because you take your own measurements. Exactly like the picture and I would buy from Hebeos.com again in a heartbeat!

Date of experience: April 7, 2018
Ohio
1 review
0 helpful votes
Follow Suzie A.
Unfollow Suzie A.
Share Review
Report Review

Great Quality.
April 8, 2018

I was kinda iffy on this site but then i saw that my stepsister got her prom dress there and so i decided to get my dress too. The dress was great quality! It came exactly on the day it was supposed to and everything turned out great. Totally recommend hebeos

Date of experience: April 7, 2018
Iowa
1 review
0 helpful votes
Follow Corey A.
Unfollow Corey A.
Share Review
Report Review

Customer service is worthless. Daughter ordered off white they sent peach. I told them my daughter was in tears. They didn't care Customer service rep said, "Thanks for your mail but the dress received looks really nice and it is the same color as the model wears in real life Regards sandra." So in other words too bad so sad. Now I can't get customer service to respond. Do not do business with this company.

Date of experience: April 7, 2018
Washington
1 review
0 helpful votes
Follow Msladi j.
Unfollow Msladi j.
Share Review
Report Review

I ordered 2 prom dresses. I ordered 2 sizes up just to be on the safe side. When the dresses arrived they were horrible. Looked nothing like the picture.The beads were falling off. Ordered 2 sizes up but still were too small. Contacted the company. I sent pictures of the web site dress along side of the one I had ordered. I received an email that the dresses were fine and my daughter looked nice in the dress. How did they see her in a dress she couldnt even fit. Plus I purchased 2 dresses for 2 different people. Yhis company is full of S___T. DONT BUY FROM THEM SPREAD THE WORD

Date of experience: April 7, 2018
Maryland
1 review
3 helpful votes
Follow Michele B.
Unfollow Michele B.
Share Review
Report Review

Funny how all the reviews on their website are 5 star, do your research and read reviews on other sites.

Lesson learned do not order from this company - support your local bridal shops.

We had a dress custom made for my daughter. When it arrived we were amazed at how beautiful it was. After trying the dress on it was extremely big on her. We sent email immediately and was told to send photos. We sent photos and the response was they made with measurements given.

I took the measurements and know for a fact they were correct. We were told to have alternations done and offered 10% for inconvenience. (Which we never received). We have now made an appt for a seamstress and because of how big the dress was it is $62.00 to take in bodice and $65 to shorten the dress.

I have again reached out to the company and am now getting a standard message. I can tell they are not reading because it doesnt even address my concerns or comments. The return message just says we made right take for alterations. If they would have read my message they would have read that I already took it and was sending them the amounts. So now for our $200 dress it is costing $327.

Lesson learned do not order from this company - support your local bridal shops.

Very disappointed in the customer service of this company. No return calls, no phone number to call only email. Obvious emails are coming from a word track... What a JOKE!

Date of experience: April 7, 2018
Nevada
1 review
1 helpful vote
Follow Nicole H.
Unfollow Nicole H.
Share Review
Report Review

The dress is such a beautiful gown and it stands out. It's made of nice fine material and makes sure that you order a size up because it does run kind of small.

Date of experience: April 6, 2018
Missouri
1 review
1 helpful vote
Follow Donna M.
Unfollow Donna M.
Share Review
Report Review

AMAZING!
April 7, 2018

This dress was MORE THAN I expected! I must admit we did end up having it taken in for a more custom fit but look at the detail and embroidery! This was for my daughter's senior prom and we were all over the moon happy! Arrived as promised! 5 stars!

Date of experience: April 6, 2018
Ohio
1 review
0 helpful votes
Follow Lisa L.
Unfollow Lisa L.
Share Review
Report Review

Amazing dress
April 7, 2018

This dress is absolutely gorgeous and turned out just how I wanted it! I used the sizing chart and my dress fits perfectly!

Date of experience: April 6, 2018
Colorado
1 review
2 helpful votes
Follow Chris G.
Unfollow Chris G.
Share Review
Report Review

This dress fit perfectly and is very well made. I would not hesitate to purchase another item from hebeos.

Date of experience: April 6, 2018
California
1 review
2 helpful votes
Follow Regina S.
Unfollow Regina S.
Share Review
Report Review

I ordered my daughters prom dress on march 5th. Her prom is on April 6th. We got a dress on march 25. WRONG color.!. So i reordered and expressed several times in the comments we wanted burgandy. I checked burgandy again. I figured when i got the burgandy i would return the wrong colored one. I only reordered with them because we couldnt find the dress she wanted no where but on this site. I paid rush delivery...$199 for 2nd dress plus shipping... Today is April the 6th and still no dress. And only 1 email saying the dress was finished and had to be checked for proper tailoring. And then it would be shipped... Well... still no dress no email no tracking. So my daughter had to wear the dress they sent that was the wrong color. And they got the money for 2 dresses... I WILL NEVER ORDER FROM HERE AGAIN.!

Date of experience: April 6, 2018
Maryland
1 review
1 helpful vote
Follow CATRICE J.
Unfollow CATRICE J.
Share Review
Report Review

Bad design
April 7, 2018

Well, the dress was gorgeous, fit perfect, but the design was totally different from the internet picture, my daughter wanted the design that was pictured for her prom but instead she received a totally different design pattern, yes it was custom perfect, but how am I suppose to rate a dress that wasn't the same as shown, I don't know what to say, I'm still so disappointed... no I'll never order from them again.

Date of experience: April 6, 2018
Illinois
1 review
1 helpful vote
Follow amber b.
Unfollow amber b.
Share Review
Report Review

NEVER AGAIN
April 7, 2018

I ordered my dress on march 7th & paid over $165 for the dress plus extra & faster shipping for it to be here BEFORE april 2nd. It showed up yesterday, which was april 5th. The dress is beautiful, but definitely looks better in the picture :/ & it's the wrong size. At least i got my dress tho i guess. After reading the reviews, i thought i was going to have to buy a new dress because my prom is april 28th. I know now that i will never order off of this site again, it was a waste of time & money!

Date of experience: April 6, 2018