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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Very Good experience
April 14, 2018

I love this dress! I give them 5 stars it is perfect. I ordered my dress in pink and it came out to be a beautiful light pink color, I ordered my dress custom fit and I am very pleased with how well the dress was made! The shipment and customer service was great, Thanks Hebeos.

Date of experience: April 13, 2018
Nebraska
1 review
1 helpful vote
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I checked the tracking my order was delivered to BORDEAUX, France. I live in the United States. I am not happy with this site. No answer to my emails.

Date of experience: April 13, 2018
HEBEOS S. — Hebeos Rep
over a year old

Hi Wendy. Sorry for the issue. Our customer service team have sent an email to you. Please check it.

Georgia
1 review
0 helpful votes
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The gown is FABULOUS!
April 13, 2018

It took me forever to find a classy, sexy, yet elegant gown to wear for my prom. This is it! Very elegant. Customer service is fabulous. After I placed my order, they emailed me right away for my exact measurements. The dress came 2 weeks later. I'm so glad I ordered it. It fit me perfectly!

Date of experience: April 12, 2018
Arizona
1 review
1 helpful vote
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Prom dress perfect
April 13, 2018

I love this dress its so pretty and full I was worried cause I wanna as buying my prom dress online but it came exactly as expected. I couldn't be happier.

Date of experience: April 12, 2018
New York
1 review
0 helpful votes
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Love it!
April 13, 2018

Stunning, stunning, stunning! Very well made and it feels wonderful. I'm short, 5' 2", so I'll need some nice heels because it does flow long, but that's as I expected and I love it.

Date of experience: April 12, 2018
Pennsylvania
1 review
0 helpful votes
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I found this dress just 3.5wk before my senior prom. I received it in the mail that week and it was absolutely beautiful. The beading was intricate and the 3 layers of tulle + lining made the dress feel very high quality. Overall I'm very satisfied with this order and would definitely purchase from Hebeos again in the future!

Date of experience: April 12, 2018
Florida
1 review
0 helpful votes
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Absolutely love the dress! I ordered it about 3 weeks before my event and it arrived with plenty of time! The quality is fantastic and the fit was great! Everything about this dress were beyond exceptional!

Date of experience: April 12, 2018
Oklahoma
1 review
0 helpful votes
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The arms are a little too tight but not bad where I need a bigger size. But the weird thing is I didnt feel the need to wear a bra with it. I was thinking I would have to find a bra that would work with this dress because of the boob part being a little bit bigger. I absolutely love this dress and I cant wait to wear it!

Date of experience: April 12, 2018
Arkansas
1 review
0 helpful votes
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PERFECT
April 13, 2018

My daughter is very small, so ordering a dress was scary, but couldn't be happier. Sent them exact measurements per their instructions and the dress fit her like a glove, I highly recommend. Amazing quality, just incredible. Highly recommend.

Date of experience: April 12, 2018
New Jersey
1 review
1 helpful vote
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Fraud
April 12, 2018

Some on here received. A poorly made dress
Hebeos didnt even bother to ship and refused to communicate after 4/2/18.
Avoid! This is a fraud of the worst kind

Date of experience: April 12, 2018
New York
1 review
0 helpful votes
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Will not refund you at all! Poor quality. Poor customer service. Do not waste your time our money on here.

Date of experience: April 12, 2018
Texas
1 review
1 helpful vote
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I bought a dress for my daughter and it was too big and the top and bottom was a very noticeable difference of color, when i try to return it they claimed that it since the top and bottom were different material that is how it looks. However, the colors are noticeable and the dress looks ugly so beware of the picture that is shown because it misrepresents the actual colors! Nevertheless, My Daughter was not happy with the dress and was even willing to exchange it for another dress that she liked and pay the difference but now we will just shop somewhere else. VERY UPSET!

Date of experience: April 12, 2018
Florida
1 review
2 helpful votes
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Not worth the risk
April 12, 2018

I ordered a dress for my daughters prom, like alot of other reviews here, was not delivered in time. I paid 40 dollars for expedited shipping, and they sent it snail mail which will make it late. For 40 dollars it should have been sent overnight to ensure we received it, just emails from them with empty promises saying we will have it. Now the fight is on to get refunded, dont need a dress AFTER prom.

Date of experience: April 12, 2018
New York
1 review
3 helpful votes
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They are horrible. Not only was the dress they sent not the way it looked on the website but it was damaged! They had the nerve to ask me to get it tailored! They say on their website 100% refund but they are liars and thieves. They purposely take days to reply back to you just so the time to return runs out. The material is cheap and the service is horrible. DON'T ORDER ANYTHING FROM THEM

Date of experience: April 12, 2018
Missouri
1 review
4 helpful votes
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The dress I ordered was supposed to be burgundy when I received the dress it was red. On their website, they promise a 100% refund if the dress is the wrong color. Of course, I have not received a full refund and I have been going back and forth with them in an email but they take forever to reply. They say they can only give me 20% back even though their website says you will receive a 100% refund if the color is wrong. This website is untrustworthy and they do not communicate well. I asked to talk to a manager and they didn't even allow me to do that. I am very unpleased and I want a full refund.

Date of experience: April 12, 2018
North Carolina
1 review
3 helpful votes
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Late and defective
April 12, 2018

BUYER BE AWARE! My dress was promised to be delivered prior to my daughters prom and arrived 3 weeks later unfinished (bodice had not been sewn around the bottom at all) and when I sent them my complaint about the tailoring being unfinished they forwarded me the no return policy. So order at your own risk. I do not recommend this company to anyone. You get what you pay for from my experience with them!

Date of experience: April 12, 2018
Minnesota
1 review
1 helpful vote
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Horrible
April 12, 2018

Cheap fabric, dress not the same as what appears on thier website. They are not responding when I request a refund. I will be reporting them to the Better business bureau!

Date of experience: April 12, 2018
Illinois
1 review
0 helpful votes
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NEVER, EVER take a chance buying from these crooks. I ordered 2 dresses for the wedding in grey and when I received them they are an ugly, muted green. So ugly in color, I never even tried them on. I tried to return them, but after many attempts they refuse to give me more than 15% of the original cost. I made the mistake of not checking their reviews before buying... Half of the people give them 1 star. If you ordered from them and were happy, you got lucky, half of us were not. Dont take the chance. Never buy from these crooks!.

Date of experience: April 12, 2018
Colorado
1 review
0 helpful votes
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LOVE LOVE LOVE
April 12, 2018

This dress is so amazing! I was a little scared to order this dress because I wasnt sure if this website was legit or not but I am so amazed and I have told everybody I know about it! I will definitely be ordering again!

Date of experience: April 12, 2018
Texas
1 review
0 helpful votes
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Awesome Dress
April 12, 2018

The dress looks just like the picture and was shipped very quickly. Great dress, very well made. Daughter got it for prom and she loved it. She looked really good in it.

Date of experience: April 12, 2018