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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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California
1 review
0 helpful votes
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Stunning and comfortable
September 3, 2022

I would buy this dress 100 times over. A dress has never made me feel so beautiful

Date of experience: September 3, 2022
Kansas
1 review
0 helpful votes
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I'm in love with this dress
September 3, 2022

Best choice ever. It's amazing quality, stretchy, it shapes my body. I was nervous to buy online but I decided and I don't regret it

Date of experience: September 3, 2022
North Carolina
1 review
0 helpful votes
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Don't waste your money
October 3, 2022

Don't waste your money. Pictures are misleading and they don't do returns in fact I emailed about color wasnt what it was advertised the champagne is way closer to white. They replied with you should sell it local. Sizing is very small.

Date of experience: September 3, 2022
Georgia
1 review
0 helpful votes
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Not what I expected
October 2, 2022

The dresses run small. I ordered 2 dresses and they don't fit. My wedding is in 2 weeks and I don't have a dress.

Date of experience: September 2, 2022
Virginia
1 review
0 helpful votes
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Poor
October 2, 2022

I had problems with my dresses. They were cheaply made.

Date of experience: September 2, 2022
Maryland
2 reviews
0 helpful votes
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Beautiful dress
September 2, 2022

My grand daughter saw this dress. She wanted it for a wedding. So we purchased it and it was beautiful. Well made

Date of experience: September 2, 2022
Florida
1 review
0 helpful votes
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Horrible service
October 2, 2022

Horrible
They will not do full refunds. You must pay to ship it back which is ok but they keep 30% for a fee if you want to return. I even messaged them the same day the item was delivered so it's not like I was trying to use the dress. It's too small

Date of experience: September 1, 2022
North Carolina
1 review
0 helpful votes
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Wedding dress
October 2, 2022

Dress is not correct size... it's too small. Dress is needed immediately

Date of experience: September 1, 2022
Texas
1 review
0 helpful votes
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Lovely dress!
September 1, 2022

The dress is lovely! It arrived right on time and was the perfect size.

Date of experience: September 1, 2022
Virginia
1 review
0 helpful votes
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Good
September 1, 2022

Love the dress, runs a little small but still fit me

Date of experience: September 1, 2022
California
1 review
0 helpful votes
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Review
September 1, 2022

The dress was okay. I had it ordered for a custom size for an additional charge. Gave all the specific number but ended up getting the dress with 2 more inches added. It said it is a final sale being custom dress and i understand and accepted. Only thing bothered me was the 2 inches added on top of the custom size requested. So im disappointed.

Date of experience: September 1, 2022
Florida
1 review
0 helpful votes
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Ugh!
October 1, 2022

Customer service appears to be polite but keeps asking me questions and wanting pictures when all I want to do is send the dress back in a timely manner and get a refund asap! I've asked them to send me return info and have yet to get them to do so.

Date of experience: September 1, 2022
Louisiana
1 review
0 helpful votes
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Easy and good product
September 1, 2022

I found the dress easily, order was easy and shipment was prompt. Came inside out and well wrapped.
Dress is beautiful and well made.

Date of experience: September 1, 2022
Louisiana
1 review
0 helpful votes
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Red Formal
September 1, 2022

The dress looks like the picture and fits as indicated.

Date of experience: August 31, 2022
Maryland
2 reviews
0 helpful votes
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I love this dress
September 1, 2022
Updated review

This dress looks good on me and I love it!

Thank you!

Date of experience: August 31, 2022

I will say it was great now
September 10, 2022
Previous review

I will say it was great now. I haven't received the dress yet to give a full feedback. Thanks

Date of experience: August 11, 2022
Massachusetts
1 review
0 helpful votes
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DO NOT BUY FROM HEBEOS
September 30, 2022

I purchased a Hebeos bridesmaid dress and it was delivered with one of the straps unraveled. Clearly just sewn poorly. I communicated the issue THE SAME DAY the product was delivered (with documentation) for a refund as I wouldn't be able to fix it in time for the wedding. Their response was that I would need to bring it to a tailor to fix it. Then they offered me 10% off my "next" purchase. They refused to take the damaged dress back/ process a refund despite what is stated on their return policy. Very poor customer service and a very poorly run company.

Date of experience: August 31, 2022
New York
1 review
0 helpful votes
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Not as expected
September 30, 2022

The top of the dress neckline was yellowish and looked very cheap

Date of experience: August 30, 2022
North Carolina
1 review
0 helpful votes
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Okay
August 30, 2022

It was okay. Takes a little bit to get here. The color was wrong. But i don't have time to send it back and get the right color.

Date of experience: August 30, 2022
Georgia
1 review
0 helpful votes
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Return/Exchange Policy
September 29, 2022

I ordered my "mother of the bride" dress from them. Their size chart indicated I needed a 2. When I tried on the dress the shoulder strap was tight/short and pulled the waistline crooked. Even though I sent in pics of my measurements and how the dress was pulling. They refused to help me in any way!

Date of experience: August 30, 2022
Texas
1 review
0 helpful votes
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Loveeeee this site
August 30, 2022

Amazing choices and prices. I do wish shipping was a little quicker but also not complaining since most of the time its out of their hands.

Date of experience: August 30, 2022