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Hebeos

3.3

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Illinois
2 reviews
0 helpful votes
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Beautiful but short
September 13, 2022

My dress is beautiful but too short. Hebeos needs to offer longer skirts on short dresses.

Date of experience: September 12, 2022
Pennsylvania
1 review
0 helpful votes
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Very good
September 12, 2022

My experience with Hebeos was wonderful and great. I will once more used hebeos

Date of experience: September 12, 2022
Minnesota
1 review
0 helpful votes
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Wrong color and size!
October 12, 2022

My flower girls dresses came in a week ago and I have 2 weeks until my wedding and the flower girl dresses don't fit at all and the colors are nowhere near the picture. DEFINITELY NOT COPPER! The dresses look like bright pumpkin orange. So stressed and frustrated now!

Date of experience: September 11, 2022
Mississippi
1 review
0 helpful votes
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Missing ribbon
September 11, 2022

Missing ribbon to close the corset up. But other than that my experience was well

Date of experience: September 11, 2022
Texas
1 review
0 helpful votes
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Easy process no issues
So far hopefully true to comments on sizes looking forward to getting this dress

Date of experience: September 11, 2022
Texas
1 review
0 helpful votes
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Dress
September 11, 2022

Easy as pie. Great website. Found what was needed in minutes

Date of experience: September 11, 2022
California
1 review
0 helpful votes
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Disappointing
October 11, 2022

The dress does not fit. I ordered the size I normally wear. This dress does not fit i the waist.
I have been told it is my fault so I can Not return for a larger size. So I am out over a $100 and cannot wear the dress. I am not pleased with your company

Date of experience: September 10, 2022
South Carolina
1 review
0 helpful votes
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Jr. Bride Dress
September 11, 2022

The team was helpful in trying to help me get the right side

Date of experience: September 10, 2022
Texas
1 review
0 helpful votes
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Dress
October 10, 2022

Return process isn't clear. The dress I ordered doesn't really look like the photos. It's much longer and the fit is different.

Date of experience: September 10, 2022
Georgia
1 review
0 helpful votes
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Great experience
September 10, 2022

Everything was as presented and everything worked out great!

Date of experience: September 10, 2022
Missouri
1 review
0 helpful votes
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Nice dress
September 10, 2022

Came early fit perfect. Did custom measurements, was spot on.

Date of experience: September 9, 2022
Florida
1 review
0 helpful votes
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No one is getting back to me!
October 9, 2022

I am trying to request a return on my dress and no one will send me what I need.
This dress is awful quality and I am now experiencing horrible customer service!

Date of experience: September 9, 2022
New York
1 review
0 helpful votes
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Great customer service
September 9, 2022

Great customer service I sent an email to try and figure out how to track my order and they were very helpful

Date of experience: September 9, 2022
Louisiana
1 review
0 helpful votes
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Wedding dresses
September 9, 2022

Customer Service was great. Ordered 2 dresses. 1 dress I will be returning. Still deciding on the other one.

Date of experience: September 9, 2022
Maryland
1 review
0 helpful votes
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My dress
September 9, 2022

I love the dress I ordered but the measurements that was taken was incorrect so my dress was too big at the top.

Date of experience: September 9, 2022
California
1 review
0 helpful votes
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NON EXISTENT RETURN POLICY
October 9, 2022

First time using Hebeos to purchase an evening dress for a wedding. Ordered a standard size 4 using their size chart since my measurements were exact. The product took 2 weeks over the 12-15 business days listed and it was 2 sizes too large. The dress was so large on my top half that it wouldn't even stay up and my breasts were fully exposed. I had to request a refund through email since no customer service number is provided and I had to provide pictures of me in the dress with my measurements! So invasive! Their end reply was that it is normal for dresses to be that large and that I should have it tailored! My request to return was denied even though it was not used, it was not custom made, and it was requested in the correct time frame. DO NOT BUY FROM THIS RETAILER! Absolute worst communication and laughable customer service.

Date of experience: September 9, 2022
Michigan
1 review
0 helpful votes
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...
October 9, 2022

Ordered, paid, package send, received. Need 50 characters left for review

Date of experience: September 8, 2022
New York
1 review
0 helpful votes
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Going to return
September 9, 2022

The company's people are very nice and got my dresses in fairly fast. The quality of the dresses however weren't what was expected.

Date of experience: September 8, 2022
Ohio
1 review
0 helpful votes
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Call ndy
September 8, 2022

It was as very Easy to order and the dress and shawl Shipped very fast! The dress is beautiful and the color is exactly like the color advertised. I will order again for future events!

Date of experience: September 8, 2022
Florida
1 review
15 helpful votes
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Terrible return policy
October 8, 2022

I submitted a return and they continue to ask for pictures and measurements. Dress doesn't fit. I don't like it…should not need other explanations l

Date of experience: September 8, 2022