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HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
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I asked a question online and after about 15 minutes still had no answer or assistance.
This was my first time to order and it was GREAT! The ease of ordering and the quick response time will make me order from you again!
AWSOME
It just seems a little high for only two sheets, that's all
Pretty good
The product was very easy to use I ordered the wrong stuff though I meant to order glossy vinyl
THANK YOU, very good service
Heat Press nation has been the best. Every time I call for help with customer service they help me right away and always with a friendly attitude. I'm a very satisfied customer!
It was so easy love it
Great service/ website
It was easy to find what was needed and to place the order. Thx. My order arrived faster than orders thru other companies, that's a BONUS!
Your site is user friendly.
Everything came on time. Item looks good. Happy
Great materials. Vinyl took longer than expected
The best customer service ever!
Great prices~will definitely shop with HeatPress Nation again!
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I am impressed with your selection of heat transfer vinyl, and look forward to my first order arriving. Im also impressed with all that I have read about your customer service, and while I hope I don't ever have to contact ya'll, if I do, I am sure I will be well taken care of. Also the handwritten thank you on my invoice was a nice touch.
2 of the materials I was particularly looking for were backordered or out of stock. Otherwise 5 stars. Thanks
Not all items were shipped in the first shipment, nor was it indicated when ordering there was a back order on vinyl items but it did show back order on a stand. The second shipment although was only delayed a few days. Not sure about the Great Cut software. When loading it said I needed a voucher code. I am still looking for that in the documentation and emails from Heat Press Nation. I know they will help quickly but I am installing in the middle of the night so I cant call yet.
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.

