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HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
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Finding items through the site and check out was quick and easy.
Awesome part came fast ans works great!
Easy, fast
I TALK TO A REPRESENTATIVE NAME "MIKE'' HE WAS VERY INFORMATIVE, PROFESSIONAL AND QUICK WITH SOLVING MY ISSUES.
Great customer service. Everything was packaged very well.
It was fast and easy, the only thing i would recommend is talking more about the size of the heated area for the different types of hats. I bought hats from another company thinking it would cover edge to edge on the hat.
The product itself is awesome and worth it, the shipping and packing was very good (and i live in hawaii) ordered it on a friday and got it on monday. For hawaii thats fast.
I like the prices and selection. Just wish you could order smaller amounts rather than a case of some items..
Never had a problem dealing with HPN
Everything was quick easy and no hassle. The only feedback is that I didn't receive product instructions, so when I got the machine and turned it on I thought it didn't work because it displayed the word off. After calling to speak with someone they walked me through how to work the machine and emailed me instructions. Other than that everything else went smoothly and machine seems to working great right now.
Tracy
Very easy to understand, makes placing orders worth the time. Thanks!
Shopping was excellent! Great service. Love my heat press. Would order again and recommend to everyone.
Love my machine it's just what I needed and doesn't even seem refurbished I love it shipping was great..
As promised
I've only used the heat press twice so far, but absolutely love it! The ease of using it is great compared to the swing arm heat press I had. Love the new digital display, easy to use and read. It seems to be heating to the correct temperature and pressing the heat transfer vinyl beautifully.
So far everything with the heat press is functioning fine. There was no documentation included but I had already printed the documents from the website. The heat press was back ordered and it was indicated that I would be notified when it was shipped, my notification was receiving a customer satisfaction survey. I was never informed that the unit had been shipped, I had to figure out from various documents who the shipper was and from them when delivery was scheduled. Good products, not so good customer service.
Customer service rep Jason was very helpful.
I been reading about your company and they say you have a great service. Bought this for my daughter.
So far it has been good. We haven't had a chance to use it yet.
Heat press works great, but one side on the bottom plate has missing paint and the blue cushion pad lifts up easily!
Heat press arrived very quickly, and in good condition despite the box being all beaten up and styrofoam broken inside. Have not cranked it up yet, but no visible scuffs or exterior damage.
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.

