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HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
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I ordered these heat press pillows because the price was very reasonable for what you get. They are well made & should help when pressing vinyl on t-shirts & other items that are not flat.
I was very disappointed with the customer service representatives that I talked with on the phone concerning my order. It took entirely too long for my order and even though it was already purchased and monies taken. I was still not satisfied with the order being shipped late which caused me to lose orders.
I ordered a refurbished product. The product came damaged which I think was a result of shipping. I called customer service as soon as I seen the product was damaged and within 10 minutes customer service had emailed me with directions for pickup/repair. I'm not sure if I received a whole new machine (refurbished) or if they repaired it that fast but within approx 2 weeks I had my heat press at my front door. It's worked great so far.
Been customer for over 5 yrs or so never had a problem. Very nice workers at site and on the phone.
Emailed for approximate order filled/shipping expectations as a new customer and received prompt response and met expectations on everything. Ordered one day before a similar order from a competitor who shipped slightly faster but we're having quality issues with one of their products and the slight delay could be postal/distance issue outside of your control. Your products have worked great for our projects. In comparison to competitor and overall direct experience with you- great job!
I would rather wait and receive all items at once as I pay 5.00 for each parcel delivery at the broker. This delivery cost an additional 10.00 as it came in 3 deliveries. Otherwise everything was good
I got exactly what I needed. It will kst me quite a while too thankfully! Also it arrived right when it said it would! Thank you Heat Press!
Quick and easy!
Every time I order from Heat Press Nation has been a great experience and the staff is very helpful, and they answer any questions I have. Jeri is a great sales rep she rocks!
Product works great. Customer service not to be bothered over the weekend which is just pathetic if you run an online business. Since the shipments can't be sent out together and no heads up makes me never want to shop here again. It would take a great price to make me what to come back. I will not rely on you to do any delivery on time.
Easy to order and quick delivery. Everything I ordered was as described and what I expected.
I'm almost afraid to tell others how great you are because of the competition - but these guys (and gals) are really great - I've been making money from day one - there's plenty to go around!
Purchasing from heatpressnation.com was easy and hassle free. It came on time and was well packaged.
Had to save my card with paypal becuz of AVS issue
Always quick response and very knowledgeable personnel.
Always fast delivery and great products
Still can not set up account. Saying my emails (both) are invalid. I use them both every day. Please help!
I always have an excellent experience doing business with heatpressnation.com I recommend them to all my friends and colleagues.
Will being doing business with Heat Press Nation in the future.
I had a wonderful experience ordering with Heat Press Nation. I called to ask about a heat press that was temporarily out of stock. They were able to tell me when I could expect to receive the press, even with it being back ordered. The press ended up coming earlier than expected. The only reason delivery time is not receiving 5 stars is because the Seattle area was hit by a snow storm and a few of my items were delivered prior to the snow storm and others were not, which meant waiting for over a week to receive them, which in turn held up projects. I'm not sure what that turnaround time would have looked liked without the storm, hence the 4 stars.
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.

