Health MonthlyReviews 40

My order never arrived, they don't refund me!

The order is *******, it cost me £55.24 and they are not refunding me.

I've sent multiple emails, no answer.

This is a SCAM!

Someone said they contacted the Jersey business bureau and discovered that Health Monthly have gone into administration.

I placed a big order late in 2020 and they owe me a lot of money. How do we customers organise ourselves to lobby as a group for a refund?

As customers we are at the back of the queue of creditors but we can make up voice heard and maybe that will help us get attention to get repaid.

Ordered magnolia tabs - didnt receive it, emails not answered, blocked me on facebook when I put a review. Lost money, no tablets. DO NOT ORDER FROM THEM.

I've been stolen by Health Monthly.
I've ordered vitamins in the 9th October but haven't received these till now (19th January).
I'm in contact with them for months but they keep saying I need to wait to receive my products, refusing to progress my refund. It's ridiculous.
Now they are ignoring my emails.

Stay away from this company! I ordered the package on 8/29/2020 - almost 4 months have passed and the package has not arrived! I have asked for a refund but they refuse! They keep replying to my e-mail with the same generic message: "Due to the fact that the items are still in transit I am afraid we are unable to issue a refund at this time."
Really? How many months have to pass for them to realize that the package will probably never come? Even if it eventually comes in what kind of shape will it come? If they were resembling anything close to a responsible seller they would be ashamed to act this way. Or is it a fake company? I dont know. But the one thing that I do know is - do not order anything from them! They don't admit their mistake, they don't care about customers and you'll probably lose your money.
In the meantime, I have already placed an order on iherb 4 times and the package has arrived every single time. Two years ago the package from iherb was a week late and they they returned my money. The package arrived soon so I called to pay them again and they told me to keep the money and enjoy the product. That is how you do business.
Stay as far away as you can because you could get scammed.

Order number: *******
On the 25-09-20 i bought Swanson Stinging Nettle Root - 500 mg, 100 Capsules from this company, which they claim to be UK company. Few weeks later still did not get my product, then i made a complain and ask for full refund, however the company refused and told me that the item is coming from USA. But when i bought it from their website, it says available, nothing was mentioned that the product will be ordered. Then i got an email to say that the product will be delivered by the 26-10-20, which nothing yet. So i opened a case with PayPal to see what they can do. The company emailed me again and said your product will be delivered, but is taken a bit longer. The amount is not much £10.71. But the behavior of this company is something else. I don't think they believe in refund even if the going to cost them their reputation. So be careful before you make a purchase from this company.

Due to a major health issue, I ordered recommended medical supplements from Health Monthly months ago. They still haven't arrived. I have had to incur the cost again and buy

from another company. I have cancelled my order for lack of delivery and breach of contract and asked for a refund. They refused despite many emails and my pleading. This company ignores their legal obligations, ignores customers' needs, and shamelessly continues to take orders it clearly cannot deliver. Customer Service to them involves sending gaslighting messages, complaining about the impact of the pandemic (which we all have to deal with) but they never acknowledge a request to pass the matter to management or their legal team. I am taking legal action now, reporting Health Monthly to the relevant ombudsman and regulator and also reporting the issue to all major card companies. Health Monthly needs to be flagged as a fraud online so unsuspecting customers (many of whom are dealing with health issues) are not defrauded during these financially difficult times. The owners of Health Monthly should be ashamed of taking money from people knowing they cannot deliver. Its Customer Services staff should be ashamed of facilitating this. This is fraud.

Ordered some vitamin tablets on the 13th of September 2020 and still haven't received them. Contacted their customer care several times and spoke John Antigua, and he blames it on the Covid.

It has been 67 days since I ordered and paid for the items, and decided to contact them again and ask for a refund. But John said that he is assured that they will arrive. Funnily, he can't provide me with a tracking number though. He must have a sixth sense, for him to be so assured!

It's all a scam!

A SOLUTION to the apparent "non refund policy" of healthmonthly.
Like many other reviewers, having placed an order on the 4th September 2020 I was given an expected delivery date of the 5th October but nothing delivered.
No customer phone line! Emails resulted in automated replies. Persevered and eventually I was offered a 'credit code' only usable on their sister website healthshop.net.
Checked out the site to see prices of identical products. Even with the 'credit' applied, they wanted an extra £12.96. To place the order AND the products would also be from the USA! Taking the P.

Declined their offer, again requested full refund. Their next response was to claim they were unable to provide refunds until I returned the goods! Helpfully provided a UK returns address. Double P take!
Citizen Advise provided details of Jersey Trading Standards.

Emailed *******@gov.je Got a response the same day requesting more info from me. *. Google Jersey Trading Standards for email address. *

Full refund received within 24 hours.

Good luck