healthcare.govReviews 382

TERRIBLE to work with! I was automatically enrolled in a new plan, unwillingly. When I spoke to someone a year earlier I was told if I didn't want the policy don't pay it, so I followed this advice... which didn't work! When I called and cancelled my policy on the 15th of the month I got a bill for the remaining coverage. I filed an appeal to change the date of the cancellation with marketplace only to be denied... remember this is a coverage i didn't even sign up for! After calling to try and delete my account so this doesn't happen again, I was told it can't be deleted because it's not open enrollment. This company is a joke and ridiculous to work with! Sooo much for saving people money with affordable coverage... what a joke! Now I'm stuck with a bill for coverage i didn't have or want! If i could give them a zero rating I would! So fed up with them! NEVER AGAIN! I'll go without insurance before i EVER go through this company again!

Don't use this website. It doesn't work the way people think it does and when
You call to get something fixed because the site didn't work right they
Tell you that you are wrong and the site works fine. I tried to cancel
My policy and it didn't give me the
Option to select when to cancel the policy. I wanted it cancelled
Immediately but it made my cancellation date a month later. I called
About it and very rudely was told that I should have called to cancel my
Policy and they can't do anything because I chose when my policy was to
Be cancelled. I wasn't given the option to choose but apparently they
Were there and saw my screen as I was cancelling my policy. Now I get to
Pay for useless health insurance while I am paying for the health
Insurance I got through my employer

This $#*! is criminal. I'm a Vet trying to get insurance other than the VA. I'm paying for service, but yet this place says because I have service connected disabilities from the military and have coverage through the VA I cannot have insurance elsewhere unless I pay more than what my household income makes in a whole month. I tried to cancel my insurance in my name and the customer support line told me they can't take me off, and I have to continue paying until otherwise notified. Granted there is a refund at the end. I really shouldn't have to go through this when I did everything right on my end, and am being charged for a service that isn't providing it's end of the service that I'm paying for. What the hell are we paying for if you don't cover half the $#*! humans actually get in there lifetime. Healthcare.gov remember to have great health coverage you need to take a risk on people because without people you aren't $#*!. Signed the whole world!

The reps are incompetent, and I'm not sure how they have jobs. I was told for four months I did not have insurance when in fact I did. This delayed me receiving my taxes. When I finally was able to speak to a competent supervisor it took five minutes and a call to my insurance provider to get everything updated correctly. They are not worth the headache! Not to mention they have auto enrolled me even though I have insurance through my employer. I was not aware I had to cancel because usually you have to enroll every year. Now the IRS are requesting additional information. I love Obama but not for this!

All i wanted to do was file the claim about not being able to afford health insurance last year for tax purposes. This $#*!ing government website sells my phone number to god knows how many health insurance carriers that

I have been attempting to log on for MONTHS. I have requested my user name mo many times it is ridiculous and I have gotten not one single email from this group. The help desk person I spoke with, while friendly, was completely useless and new less about the website that I did. Even after reporting what is a pretty major issue, 4 months later the problem is ongoing. And i've seen more than one review that mentions this rather glaring inability to send an email to a link.

If you have this insurance with a low income job, you can rock it out all year long and get the subsidy if SINGLE. When you marry even for the last month the insurance is held you have to pay back the total premium paid for you of 5 or 6 thousand dollars when taxes are filed. If you file by yourself you don't qualify unless joint. Well joint puts you well over there brackett of money either way your out 5 grand at the end the yr. Even if your subsidy is zero that you pay to them all yr long or you don't need and use any of there insured money for the year.

I see a lot of negative reviews on here that are unfounded.

1. The site is easy to use. Once the application is done (which takes about 10 minutes), all our choices are laid out in a straightforward way.

2. This website has no control over prices or subsidies, so to give it one star for something it doesn't control is ridiculous.

3. Every time I've called their customer service, I've had very helpful converseations with people who were patient and kind.

So my employer offers a "minimum value plan" for $268/mo - it only covers ME, not my kids. The cheapest family plan is almost $600/mo which is half a paycheck. But because my company offers some crap plan I cannot afford, I am DENIED for any subsidy here, and also not eligible for Medicaid assistance. (Neighbor makes $58K/year and they get great plan on here for $170/mo for their family. I make $38K and support 3 kids but CANNOT GET INSURANCE.) That loophole should have been addressed by Congress, I'm sure it affects a LOT of working moms. Also the healthcare.gov customer service reps are poorly trained and not very knowledgeable or polite.

I recently loss my job with NO CURRENT income. Not sure when unemployment will kick in. They said I didn't qualify for the free or reduced coverage but I did qualify for the marketplace? How can I enroll in the marketplace when I have NO INCOME? Even if I did get it, I wouldn't be able to afford it. Not fair at all.

Last year when I tried to enroll, I missed the enrollment. I couldn't afford healthcare with my job because the premiums were so expensive. They even suggested local health services but you know something...I was talking to someone who told me they just came here two months before and they got all this help. How is this possible? So, when I think about that plus my experience with this...you tell me how this is fair? I've wanted to go to the doctor for months but can't because I couldn't afford to now I still can't go.

The intention of healthcare.gov is good but you seriously need to evaluate what isn't fair or working.