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Hardware World Reviews Summary
Hardware World has a rating of 4.4 stars from 8,659 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardware World most frequently mention shopping experience, best price and customer service. Hardware World ranks 1st among Hardware Store sites.
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The website was easy to navigate. Every step of my purchase, from payment to delivery, was smooth smooth, quick, and easy.
Chose the company because it offered the lowest price on the item I purchased.
Package came open
It could have been taped better, if there had been anything small - it would have been lost
Coffee maker did not have instructions in box!
It sure would be nice to be able to use my own Business shipping account - no accommodation online to do so. My discount allows me to ship by roughly 1/2 less expensively than what Hardware World charges.
Good
Excellent service. Web site easy to use and items clearly described. Prompt delivery.
I received the product when promised but the merchandise was damaged when I got it. It would been impossible for Hardwareworld to know this before shipping it to me since the flaw was behind the packaging. I was impressed with the speed of the customer service in getting a return label to us so we could ship it back and get a refund. I am still shopping for higher quality product and may purchase a higher end one from Hardwareworld.
I was impressed with Customer Service response to the comment below. Quickly contacted me to answer my question.
Overall good - just a bit frustrated attempting to find an additional item. Called you 800 number and got VM, sent e-mail with desire to get a quick reply -still waiting.
I had a problem when my browser would not open pull-down menus on the checkout page. After re-booting, it worked.
The axe handles I received were not as advertised. The eye dimensions were wrong. After exchanging emails and sending photographs, I am returning the items.
Found exactly what I needed and check out process was fast and easy.
Good
The order was quickly shipped out and picked up by FedEx. I did not experience any issues and the entire ordering process went smoothly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members