Harbor Freight Tools

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Harbor Freight Tools

1.6

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Harbor Freight Tools Reviews Summary

Harbor Freight has garnered a mixed reputation among customers, with some praising the affordability and variety of tools available. However, a significant number of reviews highlight persistent issues with product quality, including defective items and poor customer service experiences. Common complaints revolve around strict return policies, including restocking fees and unhelpful staff interactions, which have left many customers feeling frustrated and undervalued. Overall, while the company attracts budget-conscious shoppers, its customer service approach and product reliability appear to be major areas needing improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
152
value
142
shipping
87
returns
112
quality
130

We monitor reviews for authenticity

Georgia
2 reviews
7 helpful votes
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Dictionary?
September 4, 2023

25% off "ANY ITEM". But wait there's more. "ANY ITEM" excludes half the store. Some one should start a class action lawsuit against them for false advertising. Just go to Northern Tool. Much better stuff and thanks to Harbor Freight jacking up all the prices, not that much more expensive.

Date of experience: September 4, 2023
Connecticut
1 review
0 helpful votes
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This sprayer uses plastic that is way too thin to hold the pressure that builds up in the tank. The plastic can give way and the contents will go everywhere including in your face and eyes. Even if you are wearing standard safety goggles the liquid will get behind them into your eyes. I reached out to harbor freight and have been completely disappointed with their response. In my opinion they don't care about customers and don't care if they sell a dangerous product. They did not show any action to make sure this doesn't happen to another customer. All they did was ignore me for about 2 years every way they could. Ignoring my calls, emails etc. Just wasting my time and turning a customer into an x customer instead of making the issue right they just make it worse. It is a complete stupid move on the companies part because instead of me going around and telling everyone how great harbor freight made the situation right I will now forever go around and tell everyone how bad my experience was. Complete genius. You might think you are getting a great deal but saving $5 isn't worth getting injured because the company doesn't care about safety when manufacturing the product.

Date of experience: September 2, 2023
North Carolina
1 review
0 helpful votes
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I paid the balance of my harbor freight credit card but was charged a late charge of 105.00 don't get this card

Date of experience: September 1, 2023
Indiana
1 review
1 helpful vote
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Hirriable experience
September 1, 2023

Off of the discount rack I purchased a paint spray gun and took it home by the time I got around to using it a month later it was completely in operable. When I went back, they said (oh, we have no way to test them….) they are actually in here selling garbage! Wtf now I know you sell value parts and as a mechanic, I'm well aware of the quality however, they at least work for a single usage to be selling products that are completely in operable is not acceptable. Whoever is managing the store in Anderson, Indiana patch your self on the back, you did it! Have made Harbor freight tools worse than terrible.

Date of experience: September 1, 2023
Florida
1 review
4 helpful votes
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Manager RENE had terrible disposition when returning a defective item with receipt. Absolutely hates his job and doesn't happily serve the customers who pay his salary - tools are garbage and so is the store. If you want to make money in the community treat the community with respect or go somewhere else and stop ripping people off!

Date of experience: August 30, 2023
New Jersey
15 reviews
89 helpful votes
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I tried twice to post a negative review of a product and still have not posted my reviews even thought there are much later and newer reviews already posted, And I did not use bad language. THAT'S CALLED DISHONESTY and a SCAM ARTIST. I will NEVER purchase a product over $2 again from this company.

I purchased an ammo can which are supposed to be AIR TIGHT. After the THIRD replacement because of other faulty reasons with this product, the 3rd replacement leaked water at a rate of 2 oz per second! See photo.

Date of experience: August 27, 2023
Alabama
1 review
2 helpful votes
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Bought this paid over a thousand dollars for this All forecasters dis integrated won't replace under warranty or defeat.
Steer clear of buying anything from Harbor freight in toolboxes. You pay for what you get

Date of experience: August 25, 2023
Texas
1 review
2 helpful votes
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Sorry POS
August 19, 2023

Though in good standing with my synchrony credit account, this group closed my account based on BS reports and stated I have to many open credit cards. I do have 4 capital on cc's, all for my business. I used this card as well for my business, until this happened. I'll NEVER step foot in another HF as long as I live. Not to mention it's all junk made from China anyway!

Date of experience: August 19, 2023
Rhode Island
1 review
0 helpful votes
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I like the new Blue professional grade drills. I got a set for Christmas and it is every bit as good as my milwaukee drills. I also have the sliding compound miter saw, professional model. It is fantastic. So, if you know what you are looking for, just buy the top of the line and you will be fine. I just bought the 16 speed heavy duty floor press model ******* and it is great, but be careful because they have the same suit that the model begins with a 3, but from what I read, this model is problematic. I gave mine a good run today and I am very pleased with it. Good luck

Date of experience: August 18, 2023
New York
1 review
0 helpful votes
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Batteries
August 16, 2023

I purchased AA and AAA batteries they are the worst,they last less then half the time as the named brands SAVE YOUR MONEY

Date of experience: August 16, 2023
Alabama
3 reviews
3 helpful votes
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My shipment was hijacked and put on SmartPost, snail mail, and it was already due 3 days ago. I get nothing after 9 days of waiting for a promised FedEx Delivery! Then I call HF customer service and they will not cancel my order. And they say it has 10 more days after the transfer from FedEx to SmartPost which is not even USPS. If after the 10 days after the transfer I have not received then, HF gets to send me another one or give me a refund. That's way too long to wait for this small Drill Chuck for my HF lathe. They have the same part with the correct size Taper for the tailstock at Home Depot for $7 less. If they would have mailed it USPS it would have been here by now and cheaper! Its going to be a month of waiting and then the part might not fit?

Date of experience: August 14, 2023
Connecticut
3 reviews
1 helpful vote
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Thieves
August 13, 2023

They steal your personal information right under your noses. I returned a $20 item that I paid cash for and they asked to SEE and ID. Upon showing them my driver's license, they SCANNED it without my intermission, therefore stealing my personal information. Seeing an ID does not mean "scanning" an ID. This also means that if you are too young to have an ID, they will not refund you your money. So when you think you're getting a good deal, think about what other sinister things they do with your personal information in a world of ramped cyber theft.

Date of experience: August 13, 2023
Texas
2 reviews
2 helpful votes
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My favorite store.
August 9, 2023

Normally a good store. Today who were those people. Trouble with checking out. Checker so concerned she cleans her key board while waiting on you. No member prices. Electronic failure with NO backup plan
Like strangers had taken the store. Sure hope this is not the NEW Harbor Freight.

Date of experience: August 8, 2023
Texas
1 review
2 helpful votes
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Feeling Frustrated
August 6, 2023

I called Harbor Freight Huntsville TX yesterday afternoon and asked if they had a pallet jack in stock because I would be driving to their location one hour each way and waited until the next morning and found the staff to be rude and lazy stating that it was still on the truck and I would have to come back tomorrow! This is why I called prior to driving 2 hours for nothing

Date of experience: August 6, 2023
Colorado
1 review
2 helpful votes
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Scam artist
August 5, 2023

Bought a concrete mixer, ended up and did not need it, still new in the unopened box. I went in first and talked to a manager about returning it since it was over 90 days. He said they normally do not accept returns after 90 days, but since the box was unopened and I was a premium member he would let me return it for exchange of something else but could not give a cash refund. I waited about a week and went back with it to return it and now they said no returns after 90 days and the manager was wrong I could not return it. They lied to me and basically said they don't care if I come back or not. This was in Crystal River, Florida

Date of experience: August 5, 2023
Nevada
6 reviews
9 helpful votes
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New store sucks
July 15, 2023

I live 5 minutes from the new harbor freight on centenial. WHAT A JOKE. I will never go back to that store. 5 cash registers and one cashier, never over 2 cashiers. I was 15th in line and asked if they could open a register to relief the line,,, ha ha what a mistake, rude $#*! people work ghee and they didn't care who was in line, they give you a discount t. Is it worth standing g inclined for 20 minutes for a nickle, hell no. I tossed that crap on the boxes and walked out. DO NOT GO TO THE NEW STORE. Lots of empty shelves and don't carry all the stuff like other stores plus rude and slow as hell and don't care,my personal experience. STAY AWAY. Maybe they need new management. How can a cashier look at all of the people in line and close her cash drawer so more people can suffer. A big circus in there.

Date of experience: July 15, 2023
Maryland
1 review
1 helpful vote
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Terrible service
July 14, 2023

Every time i go to gaithersburg most the tools i need out of stock they dont stock anything even i come back next 2 weeks prices very expensive staff there so rude don like to help amazon better quality and cheap a lot

Date of experience: July 14, 2023
Tennessee
1 review
0 helpful votes
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About a electric pole saw from y'all
July 14, 2023

I am highly impressed from the pole saw that I bought from y'all and also the price on it. Only use the equipment twice but it works pretty good thank you all.

Date of experience: July 13, 2023
North Carolina
1 review
0 helpful votes
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Do not purchase this weed eater and 20V battery.Was fully charged and battery lasted only 10 minutes totally unacceptable

Date of experience: July 11, 2023
Georgia
1 review
2 helpful votes
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IM NOT STEALING
July 7, 2023

This is concerning store in elyria Ohio on abbe road...today 07/07/2023 I went into store looking for end mills so as soon as I walked in someone asked me what I was looking for so I said end mills but I'm planing on looking around to see if I needed anything thing else now the whole time I'm going down aisle after aslie someone is constantly following me over and over I can hear them talking about me like to watch me I look like I'm stealing my so my whole shopping experience was very uncomfortable I don't think I'll go back to that store again I haven't been up their in Over 2 years and now I'll just do without that store how do you intend to do business but constantly run your consumers away so whoever is managing these stores I hope you have another job ready for when this store closes cause we the consumers are the ones who buy things from the store so you can get a paycheck and all these bad reviews all come down to management... I hope your wife looks good enough to strip or pimp herself out so she can take care of your sorry asses

Date of experience: July 7, 2023