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Happie Family Store

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Happie Family Store

2.8
happiefamily.com

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Happie Family Store Reviews Summary

The company presents a mixed reputation, with some customers praising its prompt shipping, product quality, and responsive customer service. Positive experiences often highlight effective communication and quick resolutions to issues like lost orders. However, numerous complaints indicate significant concerns regarding order fulfillment, including unreceived products, fraudulent billing practices, and inadequate customer support. Many customers express skepticism about the authenticity and safety of the products, suggesting a lack of quality control. Overall, while there are commendable aspects of service, persistent issues with reliability and customer dissatisfaction create a troubling pattern that potential customers should consider.

This summary is generated by AI, based on text from customer reviews

service
113
value
111
shipping
111
returns
56
quality
102

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Goood service
August 8, 2021

The service is good, the people working at customer work with big patients and the pill works, it really help me lot, make me feel younger and have more confidence

Date of experience: August 6, 2021
Missouri
1 review
0 helpful votes
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You know whenever you order medicine online your always taking a chance. Your always skeptical. But not with this one. I received my medicine yesterday. It took a while but thats to be expected. Especially at this time with everything going on. And you can actually talk to a live person to inquire about your order! They are the REAL DEAL. Try em out! You won't be disappointed.

Date of experience: August 6, 2021
Italy
1 review
0 helpful votes
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Products and service
August 4, 2021

Very good products and kind customers service. Definitely I'll order again to you in future. Thanks.

Date of experience: August 4, 2021
Italy
1 review
0 helpful votes
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Molto soddisfatto dal prodotto ricevuto e dal supporto aziendale per il monitorare il trasporto, azienda molto seria

Date of experience: August 3, 2021
Sweden
1 review
0 helpful votes
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Toppratet company fast answer att theirs custemor service order her next time i am happy fast delivery

Date of experience: August 2, 2021
California
1 review
6 helpful votes
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Thanks a bunch!
August 1, 2021

Even coming from half way across the world to here in California, the customer service came through with flying colors. Prompt delivery even at such distance. Accurate as I received exactly what I ordered. Very satisfied to finally find the availability from Happie Family Store, especially since I couldn't find this "politicized" medication here in the States. I am now a happy customer of Happie Family Store! Do recommend.

Date of experience: July 29, 2021
Malta
4 reviews
0 helpful votes
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Efficiency
July 27, 2021

I am really satisfied with packaging of the items, the prompt response and helpfulness of the dealer.
You are really good and efficient - thanks again from my heart.

Date of experience: July 27, 2021
Illinois
1 review
1 helpful vote
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Ordered two months ago and every single time you contact them about your order you get a give me 10 more days. Never received the item ordered just got a run around so I had to report to my credit card company. They're running ads on TikTok and scamming ppl of money, read the reviews nobody has received their items!

Date of experience: July 23, 2021
GB
1 review
0 helpful votes
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Scam scam scam
July 23, 2021

If you didn't read the reviews before handing over money then its scamers 1 you 0, waited several months, still no order though, claimed back though my bank, you have been warned!

Date of experience: July 23, 2021
Massachusetts
1 review
1 helpful vote
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Great customer service
July 16, 2021

New customer here, placed my first order which was delivered with no issues! Communication was perfect! I will be ordering again!

Date of experience: July 15, 2021
Italy
1 review
0 helpful votes
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I suggest to verify often the status of delivery: in my case, when I note the "custom problems", I reported that to service support and in a few days they provide to send me another package!
The second shipment arrived on schedule. Thank you!

Date of experience: June 28, 2021
Illinois
1 review
2 helpful votes
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Happy customer!
June 16, 2021

I recently made a purchase with Happy Family Store for the first time. I initially was a bit skeptical as it was my first time making a purchase of this kind and was unsure if it was one of those scam companies but, I'm glad I gave them a chance! I placed my order online and quickly received a call from a representative from their team to confirm my address & order. My initial payment did not go through as it was an international transaction and my bank blocked it so they send me an invoice via PayPal to process the payment. I was a bit skeptical still at this point but took a chance because of how safe it is to purchase via PayPal. Once I processed my payment they sent me a confirmation shortly after letting me know they received it and my order was good to go and would be ship out soon. My order shipped within 2-3 days and took about 18 days to receive in California. I was able to track my order through out the time. They respond very quickly to email and calls which made me feel more comfortable. They have one of the best customer service I have dealt with. If you are thinking or looking into making a purchase with them - i highly recommend! They are a safe and professional company. I'm so happy I found this company - I will definitely be using them & recommending them!

Date of experience: June 16, 2021
GB
1 review
0 helpful votes
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You type in your address, then get a message with the wrong delivery address with a phone number to contact that does not get answered? Somethings NOT right.

Date of experience: June 15, 2021
Texas
1 review
1 helpful vote
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I read some of the other negative reviews but I have to say my experience was very good. I placed the order online and within 15 minutes or so I received a call from someone verifying the items I ordered, amount, and my information. They stated clearly because of Covid it will be a two or three weeks delay in shipping. This wasn't an issue for me. Two weeks later I received my order and I proceeded to count everything just to make sure it was all there. Everything that I ordered was delivered and nothing was damaged. Throughout the process I received several emails regarding the tracking of my package, etc. Very good experience! Will definitely order from this company again.

Date of experience: June 14, 2021
California
1 review
2 helpful votes
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After I placed the order and paid extra for delivery within 9 days I was told it will take a minimum of 3 weeks " due to covid". The reviews here are also no encouraging so I've requested a refund. It's a 1 start for now but happy to change if the refund actually happens.

Date of experience: June 12, 2021
Canada
1 review
1 helpful vote
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Great Service.
June 4, 2021

Sent an order in and tracked it all the way to customs where it disappeared.
It appears that this may happen. When informed of this my order was reshipped by a different route and carrier. This time package was delivered and goods received. *******.

Date of experience: June 2, 2021
Singapore
1 review
13 helpful votes
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False advertising
May 29, 2021

The store advertises brand name medications, but after completing the purchase I was told they only sell generics and the generics would be sent from Singapore. I paid with PayPal and the payment was fraudulent and resulted in scamming activity on my PayPal account. After completing the payment it showed up on Paypal as being paid to a company not named HappyFamilyStores and for a VPN service. What a scam! Do not use them. Scam alert!

Date of experience: May 29, 2021
Arkansas
1 review
1 helpful vote
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Ok with me.
May 26, 2021

I ordered from them, I didn't get my order. I let them know and they refunded my payment promptly. The mail is skewed since covid and I feel like they did fine. I'd have preferred that the product but it was shipped. So I'd try them again. I don't feel it was their fault.

Date of experience: May 26, 2021
California
1 review
0 helpful votes
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GREAT AND RELIABLE
May 12, 2021

ITS GOOD TO FIND A GOOD RELIABLE HONEST PHARMACY WITH QUALITY MEDICATION, MAY YOUR COMPANY SURVIVE IN GREAT STANDING FOREVER THANKS AGAIN

Date of experience: May 12, 2021
District of Columbia
1 review
0 helpful votes
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My first shipment was lost and I informed them then they send my a second shipment free of charge. Thank you for your generosity.

Date of experience: May 10, 2021