Hampton by Hilton

I had reservation to stay here for a few days. Monique was the first face that I saw. Monique gave great customer service. She explained all the amenities very thoroughly. When I enter the room it was nice and clean. I will be back. Thanks Monique for the excellent customer service.

I had some customer service issues with Hampton Inn Uptown - University of Cincinnati in Cincinnati, OH with rude desk clerks and a manager with a sullen tone over the phone that also doesn't return emails and voice messages. They also attempted to take a $154 authorization for incidentals for a three day stay. When describing an incident to the manager about a person I hadn't seen and was trying to identify, I said "she had an African-American accent". The manager started admonishing and chastising me and told me how inappropriate I was. Just hours away from arriving at the property and checking in, she canceled my reservation and told me to stay somewhere else. Called Hilton corporate to complain. They filed a case and did an investigation. Their investigation, without talking to me, concluded with them recommending I not stay at the property and giving me 10,000 points for my inconvenience. When I sent several emails saying the response was unsatisfactory, they ignored me.

UPDATE: The manager of said property keeps escalating the issue by responding to my reviews I left on several online platforms and calling me a racist. She also has been getting the reviews deleted, which I keep rewriting. She also got me banned from Yelp for ultimately leaving a factual review that did not address her disparagingly.