HalloweenCostumes

Do yourself a favor and just order from another website. I never received my package and they're basically saying ''Probably stolen, contact your local authorities there's nothing we can do'' terrible customer service

Beware, shady stuff with this company.

Ordered a costume in October and was sent something not even close to what I ordered. Called and they sent the actual order. They sent a return label and requested the original back. This is against the Federal Trade Commission, I'm not required to return product that was sent to me in error nor can I be charged for it. Well December rolls around and not only did they charge me, they charged me an amount much higher than my original charge without providing any receipt etc. Customer Service refuses to reverse the charge. Would not recommend.

They sent me a completely wrong item and refused to get us a new onw for the date we need it for, regardless of any pushing we tried. DO NOT order from them!

I'm a plus sized person that has trouble finding costumes to fit plus size. However, going to Halloween costumes.com? I was able to find the costumes in my size that fit properly and in good quality Material

I get all my costumes from here. My daughter and I were Harley Quinn. Arrived fast no complaints here.

Love my witch costume, took it to another level, very simple, with my white wig, sweatpants, rock it. This is a size large, fit me perfectly. I even workout in this costume at work, wasn't easy, I had so much fun. This is my second costume, will buy again next year.

Customer service is horrible. My rep Faith made me feel horrible when I just wanted a response before the actual holiday. Their communication sucks, 2 hour hold for a costume? Purposely responds late to avoid accountability. Do not pay extra for shipping because you will not get it on time.

Ordered George Washington costume for my 16 year old daughter. She was pleased with the fit. The color and quality were very good. The ad did clearly state the pants were not included, so that was not an issue. I just picked some up at a second hand store. The price for 2 day shipping was great! I felt safe and secure making the purchase online. The follow-up customer service after the purchase was helpful. Would purchase from again!

This costume was better than I expected. Arrived on time and in good condition. Comfortable and the quality was great. Awesome details on the vest! The skirt was a little long but I just rolled the top, I'm very short.

I ordered a costume and paid for expedited shipping. The costume arrived after the date I paid for it. I contacted their customer service and advised them I was not happy and was requesting a refund. At this time, I still had to wait for the product to arrive before returning it. They immediately returned my expedited shipping fee and advised me that when I returned the product, I would receive a refund. Since they utilize FedExTracking, I assumed they would credit me when it was scanned in as being received.
I received the shipment three days after the date I had paid for. Since there is no FedEx Storefront in my town, I traveled over an hour to take the unopened box to a FedEx storefront. I had the FedEx people open the box, I placed the packing slip in the box, and they taped it shut and attached the return label to the box. The return was scanned on October 24,2023. As of today, 11/2/2023, I checked my account and noticed they still need to refund my money. So, I contacted customer service via online chat. While speaking with customer service, they referred me to their refund policy on the website and advised that there was nothing more they could do because of the policy.
I advised the customer service rep that my previous conversations had not mentioned a 2-week delay in receiving my refund. They responded that it takes two weeks so that they can verify that the product is in good shape. This is where I became upset because I had just told her I did not use the product. She also knew this because she had my previous communication for reference. She was unwilling to help me and only wanted to lean on their posted refund policy. My biggest issue with this entire process is based on the fact that I was apprehensive about ordering, so I reached out to customer service, who confidently advised me I would receive my costume when I needed it as long as I paid the extra money. From my research on the FedEx side, I discovered that the shipping label was not created by them until late at night, the day I ordered it. This delay in their process caused my delay in receiving it. The other issue is that after I had been in contact about returning it, I was never advised of the two-week policy. If it had been made clear or even spoken about, I would have known. Throughout this process, I have not raised my voice, used derogatory language, or demanded something more.
My issues with them have been their inconsistent information and slow processes. Now, they lean on their pillar of posted "refund policy." The poor handling of this entire ordeal shows their lack of concern for customers. I advise anyone considering ordering from them to read their website thoroughly. Truly consider if you are willing to wait on their time frame and if you are ready to accept their terms. REMEMBER: They make no concessions for problems that are a result of their negligence.

I ordered a costume for my fiance. It arrived too small for him, Even though we checked measurements before purchasing. The hat was also cracked and broken because they put it in too small of a shipping box and smashed it before it even left their facility.
I tried to return it, Still bran new and obviously not worn, Only to find out there's a 18% restocking fee which is crap already.
To top it off, They didn't offer free return which obligated me to pay fedex price for shipping which was a additional $17.
The costume was already way overpriced from the beginning. Now they want to take even more money from me just to resell it again?
My family is really big into Halloween and they could have made a lot of money from us.
This company has proven who their priority is. It's not the customers, and I'll be sure to spread the word.

Great quality and great price! I was very happy with my purchase and very excited to see a variety of plus size costumes that were not different from their straight sizes!

I work at a Pet Store and I go out of my way to get my dog a costume that we don't carry so that she is extra special on Halloween and halloweencostumes.com had exactly what I was looking for. The quality was much better than expected also, very nice.

I love that the product was exactly as described, reasonably priced, and delivered quickly! I also like that they have their own costumes so, I didn't look like anyone else I saw:-)

Loved my costumes it was perfect! It fit great and was well made. Customer service was great at responding when I had an issue and they fix my issue quickly! Will definitely be using them again!

I ordered a chucky costume for my dog. I paid for faster shipping to get the costume before halloween. I received the package and when I opened it, it wasn't what I ordered. It had a baby carrier cover which I DID NOT ORDER! Now I am out a costume for my dog because I received the package the day before halloween!

I had to return my costume. During this process I learned that there's an 18% restocking fee plus an additional $7.99 (return label fee) that will be deducted from my refund. I was suppose to receive my refund by the 20th. It is now the 31st of October. I called customer service & the voice message stated that I'm calling after business hours. It was 12 noon! I proceeded to select the email option instead. The site took me to a blank page that displayed the company's name, but no email address. I do not recommend anyone buy from this company! It's not trustworthy.

Men's Colonial Benjamin Franklin Costume
The Colonial outfit was better than I expected. It was made of a fine material and looked as good, as or even better than the pictures. I am glad I purchased the XL it is a better fit.
Fit: Runs Slightly Small
We won first prize for best costume overall at our condo Hollow-Wine gathering. The https://www.halloweencostumes.com order was received in a timely manner and the qualities of the products were very good. It was great fun and a Keeper! I believe it was a good price also.
Rich

They didn't deliver my package even after paying extra amount for fast shipping
And then didnt refuond me the amount
Dont reccomend