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Halara

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Halara Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.

This summary is generated by AI, based on text from customer reviews

service
609
value
142
shipping
154
returns
119
quality
429
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Instant Feedback

34,519 reviews

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Texas
3 reviews
1 helpful vote
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I loved the products and considering they come from over seas shipping was quick. I am super sad about the sizing on the top. This was a splurge for me, since loosing so much weight due to diabetes. Unfortunately it was way too small.

Date of experience: March 10, 2022
West Virginia
2 reviews
0 helpful votes
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It was good set up nicely
March 10, 2022

It was good set up nicely. Take time for things to load but I like that u don't have to go to another page

Date of experience: March 10, 2022
Nevada
1 review
0 helpful votes
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I seen the Halara ads all over TickTock. When I finally did click on it it was easy to browse through the website. However I was very flabbergasted on the prices. The items I bought were a little too big but I kept them anyways so I didn't have to go through the hassle.
If possible please send me size mediums

Date of experience: March 10, 2022
South Carolina
1 review
0 helpful votes
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Super good quality and very comfortable! Shipping took a little longer than I expected but it still came. Good packaging.

Date of experience: March 10, 2022
Georgia
1 review
0 helpful votes
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Great site, amazing variety in color, design and sizes.

Date of experience: March 10, 2022
California
1 review
0 helpful votes
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It was fine
March 10, 2022

It was fine. Describing my totally standard online ordering experience in at least 50 characters is a bit much.

Date of experience: March 10, 2022
Pennsylvania
1 review
0 helpful votes
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Love the selection of products
March 10, 2022

Love the selection of products. Easy check out process.

Date of experience: March 10, 2022
NL
1 review
0 helpful votes
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Everything was perfect from order to delivery. Items are exactly as described.

Date of experience: March 10, 2022
Italy
1 review
0 helpful votes
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Just had some issues for the discount, but maybe I was wrong!
Apart from this everything perfect!

Date of experience: March 10, 2022
New York
1 review
0 helpful votes
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I feel like people need to be careful with sizing but otherwise everything I received fit good and the quality is one of the best! When I tell you the quality is so fine!

Date of experience: March 10, 2022
New Zealand
1 review
0 helpful votes
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So quick and easy
March 10, 2022

So quick and easy. The delivery updates were great

Date of experience: March 10, 2022
California
1 review
0 helpful votes
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Normal and ok
March 10, 2022

Normal and ok. Felt like everything mean small and some regular pants ran very long. Good material

Date of experience: March 9, 2022
Nevada
1 review
0 helpful votes
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The website was super accessible
March 10, 2022

The website was super accessible. My order came fast and super easy. So happy with my product!

Date of experience: March 9, 2022
Oregon
1 review
0 helpful votes
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The tops were really soft and cute they fit perfectly I was a bit disappointed that they were out of stock for the third top I had originally ordered.

Date of experience: March 9, 2022
Illinois
4 reviews
19 helpful votes
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Easy to use site and secure
March 10, 2022

Easy to use site and secure. Great selection with good pricing and quick delivery.

Date of experience: March 9, 2022
Louisiana
1 review
0 helpful votes
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Product exactly as described, fast shipping, excellent quality. I've already made a second purchase since receiving my first.

Date of experience: March 9, 2022
Virginia
1 review
0 helpful votes
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It was like doing math but in history in middle school.

Date of experience: March 9, 2022
Canada
2 reviews
0 helpful votes
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Good Great
March 10, 2022

Good Great. Fast and easy to get product in hands. The sizes are normal. You should definitely try them out.

Date of experience: March 9, 2022
Indiana
1 review
0 helpful votes
Follow Amanda S.
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We will see how good the customer service is on how they either refund or replace the damaged leggings.

Date of experience: March 9, 2022
Customer S. — Halara Rep
over a year old

Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you'll give us a chance to make things right.

Kentucky
1 review
0 helpful votes
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I really like how my order was followed up with an email confirming I got my package. The whole experience was really smooth. I do wish they would send less marketing emails out.

Date of experience: March 9, 2022

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...


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