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Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
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Hi! I ordered Halara's everyday sport dress Cloudful® 2-in-1 in colour Vivacious. Colour is wonderful, quality - very nice as well. Because of a big cup size I decided to buy L instead of normal M, which was a right decision. Only when paying a bill I noticed some pricing disruptances: according to the overview on Halara's website dress costs 36,95 €, delivery costs are 5,10 € and nipple covers I got as a present. However, in a final invoice from Klarna the information was somehow different: 36,95 € for the dress, 1,15 € for misticale additional costs and... 3.95 € for the nipple covers. It is still 42,05 € in total, but somehow I feel tricked :(
Nice and fast delivered
Very good material and very soft
Delivery took longer than expected, and the sizing was smaller. I am a US size 10, and the large is tight on my.
Website is super user friendly! My shorts came in great timing and are great quality
Fast and quality was better than expected. Hopefully they will last after many washings.
Easy to use site. Shipped and received quickly. Appreciate the follow up on the experience.
I signed up for text alerts to get the discount and immediately in the days following I got spam texts multiple times a day. Not even from Halara— from random numbers pushing random products on top of their too often advertisements. Just started after signing up for their alerts. Don't give them your number!
Hi there, we are so sorry to hear that you were not satisfied with your order. May we please have your order number and email address so we can better assist you?
Quicker than I expected. Very pleased with this order all around. Highly recommend!
Wonderful experience. The website is very easy to find great products.
I was very excited to receive these shorts and paid expedited shipping and they took two weeks to arrive.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
Really good experience with my order. The clothes were quality, good fit, came in a timely manner. Decent price. Would recommend.
Took very long to deliver, delivery confirmation email came a week before my order came.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
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Great experience. Thank you! I will be sure to order again
I was so impressed with the quality, fit and how quickly the items arrived. I will be ordering again!
Fine. They communicated well. I have no complaints.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
Great shopping experience. I only wish I could have gotten my order a little faster. I was impatient! :)
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kseniia, We just reached out via private message too! Hope you'll give us a chance to make things right.