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Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
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Had a good time, easy to find things, nothing crazy.
Everything was great, I didn't have any issues. My clothes shipped to me in 2 weeks.
The leggings size runs small. Everything else fit really well though
I wish there was a more detailed size chart, and that the shipping info was clear on when the package will come and how much it costs. It also would've been nice if the social media accounts attached to the site were verified, just to make sure it's the real deal and not a scam. Otherwise, my shopping experience was pretty easy
It was hard to shop just for plus size. You should add a plus size category to your menu.
Very pleasant. The app is great. Shipping is timely. Thank you.
Good service and good product. Delivered in the right times
Good shipping time, and good quality, would buy again in the future
My experience overall was great but I had a hard time with the sizing.
Like pictures good for bigger chests. Make sure to follow the sizing chart instead of your normal size.
I had a very good shopping experience and my shipping order was kept very updated and it came in good time. Definitely worth what i paid, i think. I do wish photos would show more of items, though.
I'm trying to return this dress because it doesn't fit. How do I return it
Hi Jenna, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Ordering was easy. The quality of the clothing is nice. It does take a while for shipping.
I bought XL and you should not even offer that size if your clothes aren't made for mid sized people. The bra can not support my D cup, nor can the built in bra - which is nothing more that a piece of elastic in the dress.
I've been trying to contact customer service via email to begin a return for over a week. Your policy states the return must be approved and I can't reach anyone. SO INFURIATING! No phone number, no way to start this until the company makes time to return my contact.
Hi Jill, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Nice it was a valid experience and easy to track through shipping
I didn't realize until after placing the order and getting the tracking, that the order would be shipping from China and would take a few weeks. This should be more transparent when ordering.
Hi Samantha, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Lots of updates on the shipping end but you can't see where the package is and then all of a sudden it's out for delivery
Hi Morgan, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Shipping was great, love that the company checks in to see if the package was delivered.
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!