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Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
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I submitted a return to be processed over 2 weeks ago. And I had to send them an email to see what the hood up is. They gave me some bull$#*! line of being a new company and would like to offer me a store credit instead of a refund. Their "easy refunds" is a joke! I've never had a problem returning anything with any other company. A refund means I want my money back not a store credit. I will never buy from them again.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
All fit well. Great quality. Will definitely order more.
Great customer service. When there was a delay in my order because of lack of available product, they notified me to keep me updated! First time trying halara and very pleased with my experience.
The pants are decent quality and are really comfy!
Shipping was a little slow but overall i'm happy with my purchase
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
I tried returning an item and received no help. I just want my money back and no one is reaching out to me after I sent an email and filed for a return.
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It was fine, I had no problems ordering it at all.
The shirt is a bit too big and the leggings are comfortable but a bit small
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
Dress did not fit, they sent me one in a larger size & the material just didn't work for my body type
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!
Easy to order but then a lot of emails after for sales which is a little annoying.
You need more plus sizes! Other than that, it was easy and the dress seems to be a nice quality.
Everything is pretty much true to size. When I needed to return some items, the customer service responded super fast and were very accommodating. I will be ordering from them again. I love the material!
I do not appreciate that I am required to fill this section out to submit this survey. Grrrrrrr
Isnt it enough i gave you 5 stars for the quick turn around and that I like the product.
You guys never disappoint! Your customer service is always on point, and your clothes are so buttery soft and comfy. I could never say anything bad about my experiences with you
Awesome, love the clothes and the service provided!
Great leggings, work as advertised! Have held up through several washes
Good experience, I would buy from here again.
Orders came in a decent time, quality seems legit, excited to wear!
Quick and just as advertised. The material is strong and soft, great quality
Looked very comfortable, very easy to order and shipping was super quick.
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Catherine, We just reached out via private message too! Hope you'll give us a chance to make things right.