Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Halara

Halara

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Halara?
grey stargrey stargrey stargrey stargrey star

Halara Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.

This summary is generated by AI, based on text from customer reviews

service
609
value
142
shipping
154
returns
119
quality
429
This company does not typically respond to reviews

Instant Feedback

34,519 reviews

We monitor reviews for authenticity

Canada
0 reviews
1 helpful vote
Follow Sue M.
Unfollow Sue M.
Share Review
Report Review

The size guide was quite accurate, but the shipping/delivery time was completely off from what was advertised. One of the reasons why I purchased multiple items at once was to get a free express shipping. And some of the items were not a good match to my sensitive skin, so I can't wear them. But, you'll never know until you try them out. So overall, it was good.

Date of experience: May 24, 2022
Customer S. — Halara Rep
over a year old

We appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached out via email, please check.

Wisconsin
1 review
0 helpful votes
Follow Danielle S.
Unfollow Danielle S.
Share Review
Report Review

Really hard to select star ratings. Keeps trying to make it 5.

Date of experience: May 24, 2022
Customer S. — Halara Rep
over a year old

We appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached out via email, please check.

Virginia
1 review
0 helpful votes
Follow Kimberly P.
Unfollow Kimberly P.
Share Review
Report Review

Quick shipping, site easy to navigate. Very impressed with products.

Date of experience: May 24, 2022
Minnesota
1 review
0 helpful votes
Follow Lexi P.
Unfollow Lexi P.
Share Review
Report Review

Good quality, shipping was good, showed up at the expected time

Date of experience: May 24, 2022
Colorado
1 review
0 helpful votes
Follow Jennifer Q.
Unfollow Jennifer Q.
Share Review
Report Review

Everything fit well
May 25, 2022

Everything fit well. I love the colors. Thank you.

Date of experience: May 24, 2022
Missouri
1 review
0 helpful votes
Follow Trista Z.
Unfollow Trista Z.
Share Review
Report Review

Tracking the shipment on the app was easy. Arrived in the time it said. Love the skirt!

Date of experience: May 24, 2022
Ohio
1 review
0 helpful votes
Follow alexandria U.
Unfollow alexandria U.
Share Review
Report Review

The shipping was delayed
May 25, 2022

The shipping was delayed. But overall great product! I am absolutely obsessed with everything I bought.

Date of experience: May 24, 2022
California
1 review
0 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Share Review
Report Review

Awesome products and extraordinary customer service.

Date of experience: May 24, 2022
New York
1 review
0 helpful votes
Follow Allison P.
Unfollow Allison P.
Share Review
Report Review

First but not the last time ordering with halara. Nothing but good things to say

Date of experience: May 24, 2022
Texas
1 review
0 helpful votes
Follow Shelbie R.
Unfollow Shelbie R.
Share Review
Report Review

The torso was too short so my chest was practically falling out, the shorts were not long enough and the rolled up when I walked.

Date of experience: May 24, 2022
Customer S. — Halara Rep
over a year old

We appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached out via email, please check.

Texas
1 review
0 helpful votes
Follow Nathalie R.
Unfollow Nathalie R.
Share Review
Report Review

Definitely a great experience ordering online. Simple and easy.

Date of experience: May 24, 2022
New York
2 reviews
1 helpful vote
Follow stacy l.
Unfollow stacy l.
Share Review
Report Review

In a word
May 24, 2022

In a word - great! Customer service is fabulous too!

Date of experience: May 24, 2022
GB
1 review
0 helpful votes
Follow Marian V.
Unfollow Marian V.
Share Review
Report Review

Good, the dress was what my daughter wanted, good quality

Date of experience: May 24, 2022
California
1 review
0 helpful votes
Follow JR U.
Unfollow JR U.
Share Review
Report Review

Was good!
May 24, 2022

Was good! I got a credit on the account. No more to say

Date of experience: May 24, 2022
Florida
1 review
0 helpful votes
Follow Paige P.
Unfollow Paige P.
Share Review
Report Review

Easy shopping and great customer serice. Orders can take a long time to arrive around 10-14 days for me but it's worth it when you get the product.

Date of experience: May 24, 2022
Canada
1 review
0 helpful votes
Follow Anna W.
Unfollow Anna W.
Share Review
Report Review

Quick and easy ordering, love their products and they are comfortable and fit perfect

Date of experience: May 24, 2022
Idaho
1 review
0 helpful votes
Follow Ashdon L.
Unfollow Ashdon L.
Share Review
Report Review

Great packaging
May 24, 2022

Great packaging. Fast and easy delivery. No problems.

Date of experience: May 24, 2022
Puerto Rico
1 review
0 helpful votes
Follow Vasti F.
Unfollow Vasti F.
Share Review
Report Review

I like the design of the clothes however I think they where size a bit small.

Date of experience: May 24, 2022
Customer S. — Halara Rep
over a year old

We appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached out via email, please check.

Canada
1 review
0 helpful votes
Follow Katheryne N.
Unfollow Katheryne N.
Share Review
Report Review

Good experience
May 24, 2022

Good experience. Nice colours and quick shipping. Would recommend

Date of experience: May 24, 2022
Georgia
1 review
0 helpful votes
Follow Yelena D.
Unfollow Yelena D.
Share Review
Report Review

They were very kind and understanding/accommodating

Date of experience: May 24, 2022

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...


+98
See all photos