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HalaraReviews 3,389

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Halara Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.

This summary is generated by AI, based on text from customer reviews

service
609
value
142
shipping
154
returns
119
quality
429
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Instant Feedback

34,519 reviews

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Ohio
1 review
0 helpful votes
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The quality of the garment and the feel of the fat brick is incredible! It was delivered much quicker than I had expected as well

Date of experience: June 20, 2021
Canada
1 review
0 helpful votes
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Shipping was great!
June 20, 2021

Shipping was great! My leggings shipped out within 2 days and I got them about a week after and I live in Canada. The leggings are amazing, perfect for summer as there nice and thin but not see through!

Date of experience: June 20, 2021
Canada
1 review
0 helpful votes
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Great
June 20, 2021

Great. I tried to click five stars but it wouldn't let me. Shipping was fast. Product as described and really well made.

Date of experience: June 20, 2021
California
1 review
0 helpful votes
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Products arrived quickly and were great! Just as expected

Date of experience: June 20, 2021
North Carolina
1 review
0 helpful votes
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Poor quality for both dresses
July 20, 2021

Poor quality for both dresses. Was willing to give the dresses an opportunity

Halara attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 20, 2021
Johnny L. — Halara Rep
over a year old

Hi there, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!

Vermont
1 review
0 helpful votes
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I love the dress, but the removable breast cups smelled of ammonia when it arrived. I washed the dress and removed the cups and all was good.

Date of experience: June 20, 2021
Johnny L. — Halara Rep
over a year old

Thanks for your feedback on our product. We just reached out via private message too! Hope you’ll give us a chance to make things right.

Canada
1 review
0 helpful votes
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The 5th star would not light up
June 20, 2021

The 5th star would not light up - everything arrived and we're very satisfied. Will definitely order from Halara again!

Date of experience: June 20, 2021
Arizona
1 review
0 helpful votes
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Great!
June 20, 2021

Great! Easy and fast service. Love the product! Thank you!

Date of experience: June 20, 2021
New York
1 review
0 helpful votes
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Very good love the skirt sm it's perfect shipping took kinda long but it's worth it

Date of experience: June 20, 2021
Washington
1 review
0 helpful votes
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Tried to give five stars, but no matter how many times I clicked, it wouldn't select the 5th star. Love the dresses I ordered. So cute and so comfy. Ordering was easy and they came much faster than I expected!

Date of experience: June 20, 2021
Canada
2 reviews
0 helpful votes
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Perfect
June 20, 2021

Perfect. Description suits the actual product, fast delivery.

Date of experience: June 20, 2021
Canada
1 review
0 helpful votes
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Shipping was quite quick
June 20, 2021

Shipping was quite quick, the products are amazing quality, and I'm very happy with my purchase. Would absolutely reccomend

Date of experience: June 20, 2021
North Carolina
1 review
0 helpful votes
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I love the clothes I got, but shipping time took entirely too long.

Date of experience: June 20, 2021
Maine
1 review
0 helpful votes
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Great options for athletic wear and prices! Loved my new dresses!

Date of experience: June 20, 2021
Singapore
1 review
0 helpful votes
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Website is intuitive
June 20, 2021

Website is intuitive. Delivery is quick. Good job!

Date of experience: June 19, 2021
Missouri
1 review
0 helpful votes
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I would like a refund please refund me, please refund me for this order

Date of experience: June 19, 2021
California
3 reviews
0 helpful votes
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Great!
June 20, 2021

Great! Didn't have any issues, loved the clothes!
I will buy from there again.

Date of experience: June 19, 2021
Colorado
1 review
0 helpful votes
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great product
June 20, 2021

Just wore it to the gym and was comfortable the whole time. Received quicker than I expected. Thanks!

Date of experience: June 19, 2021
California
1 review
0 helpful votes
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I have not loved any active wear more in my life! I was so pleasantly surprised i literally squealed when i put them on. They fit perfectly, the feel/ fabric is DIVINE. So high quality and more than i was hoping for.

Date of experience: June 19, 2021
Indiana
1 review
0 helpful votes
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Ordering was easy, my order arrived today and it fits perfectly and is very comfy and cute! Love them.

Date of experience: June 19, 2021

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...


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